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The 15 plumbers serving Still Pond, ranked.

For the 17 plumbers working within 20 miles of Still Pond, we read 643 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. The number that matters most here: only 6 of the 17 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Ratings run high here (median 4.8, 1 below 4.0), but the depth behind them varies: 10 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 11 of the 17 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Hometown Plumbing Services Inc — sits below 4.0 (3.7). Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown Still PondHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 636 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

The Plumber Guys

Top pick24/7 per Google listing
4.9 (492 Google reviews)2.3 on Yelp (6) 13.7 mi from downtown Still Pond
Our take — how we form it

Of 100 reviews analyzed, 93 are 5-star and 20 cite fast response; water-heater installs (15 mentions) often done next-day. 6 one-star reviews drag consistency to 0.77.

Rating mix — of the 15 reviews we analyzed492 total on Google
5★12
4★0
3★0
2★0
1★3

What reviewers keep saying

  • Fast, next-day water-heater replacement cited repeatedly (15 water-heater mentions) (cited in 3 of 100 reviews)
  • Reasonable, fair pricing called out across reviews (themeCounts.fair_pricing alongside 17 plumber-cost mentions) (cited in 2 of 100 reviews)
  • Prompt on-time arrivals noted (fast_response=20) (cited in 2 of 100 reviews)

What reviewers complain about

  • 6 of 100 analyzed reviews are 1-star, pulling review consistency down to 0.77 despite the 4.9 average
What reviewers praise
“The quality of the work is incredible. I have tried other plumbers before but I got rid of their numbers since we met Steve. He has done several jobs in our house and I would highly recommend this company.”
Jennifer Ischia · ★★★★★ · Google · Dec 2025
The most critical take we found
“My insurance gave me these guys,and i called them twice and the just sit and lie to you that they are comming.Forget about comming they do not do anything a total wste of time.After one day I had my insurance get me a different plumber to come out and do the …”
Is D. · ★ · Yelp · Nov 2018

We read 100 of 492 reviews · newest from Dec 2025

(410) 698-7863
Full report →Website ↗
2

Redbeard Plumbing, LLC

Top pick24/7 per Google listing
5.0 (112 Google reviews) 16.2 mi from downtown Still Pond
Our take — how we form it

All 89 analyzed reviews are 5-star (consistency 1.0). Sam answers same-day even Sundays; 7 weekend/emergency mentions and a same-day 30-minute emergency arrival.

Rating mix — of the 15 reviews we analyzed112 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Same-day, even Sunday, emergency response (7 weekend_or_emergency mentions, fast_response=14) (cited in 3 of 89 reviews)
  • Upfront, fair pricing with options explained, no upselling (fair_pricing=6, 23 plumber-cost mentions) (cited in 2 of 89 reviews)
  • Handles tricky water-heater jobs others decline, incl. electric tankless (11 water-heater mentions) (cited in 2 of 89 reviews)

What reviewers complain about

  • One reviewer found cost pricey, though no more than other plumbers (1 of 89 reviews)
What reviewers praise
“These guys have a 5 star rating in all of their reviews for a reason. I had an emergency situation and called Tuesday morning. Fortunately for me they were finishing up a job nearby and were at my house in about 30 minutes. They were able to diagnose the …”
DB Carey · ★★★★★ · Google · Dec 2025
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 89 of 112 reviews · newest from Dec 2025

(443) 327-9093
Full report →Website ↗
3

Horizon Services - Air Conditioning, Heating, Plumbing & Electrical

Top pick24/7 per Google listing
4.8 (2,367 Google reviews) 15.7 mi from downtown Still Pond
Our take — how we form it

A 2,367-review HVAC/plumbing chain; 97 of 100 analyzed are 5-star. Reviews skew toward HVAC maintenance, with water-heater installs (11 mentions) the main plumbing signal.

Rating mix — of the 15 reviews we analyzed2,367 total on Google
5★9
4★1
3★0
2★2
1★3

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

  • Technicians explain options thoroughly and detail recommendations (professional=58, workmanship=24) (cited in 2 of 100 reviews)
  • Efficient, professional water-heater installs with safety upgrades (11 water-heater mentions) (cited in 2 of 100 reviews)

What reviewers complain about

  • Reviewer flagged repairs as expensive on an old heat-pump job (expensive theme present) (1 of 100 reviews)
What reviewers praise
“I had some expensive repairs done on a very old heat pump. Ray F. was great. He explained everything in great detail. He answered all my questions, and helped me understand what my options were. No one wants to spend a lot of money, but when you trust the …”
David Green · ★★★★★ · Google · Feb 2026
The most critical take we found
“In 2017, I bought a replacement HVAC system for a two-zone house. The installers did a fantastic job, but the price was over $33,000! I was told by friends that Horizon was worth it. I should have shopped around. Yesterday they came out to do regular …”
Tony Davis · ★★ · Google · May 2026

We read 100 of 2,367 reviews · newest from Feb 2026

(410) 873-7190
Full report →Website ↗
4

Five Star Plumbing Services

Top pick
4.9 (235 Google reviews) 19.2 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

Water-line and main-line specialists: 8 reviews cite waterline work and 12 mention same-day service, often beating big-name quotes by thousands.

Rating mix — of the 15 reviews we analyzed235 total on Google
5★13
4★0
3★1
2★0
1★1

Why we're cautious

  • One reviewer charged $606 for a garbage-disposal swap that 3 other local plumbers quoted $306-$399 (1 of 85 reviews)
  • Small jobs can run steep — one reviewer flagged $580 to replace a kitchen P-trap and a $250/hr rate (1 of 85 reviews)

To be fair

  • Repeatedly undercuts big-name water-line quotes — one reviewer was quoted $7,300-$8,300 elsewhere before calling Five Star (cited in 3 of 85 reviews)
  • Same-day estimates with next-morning completion on main water-line jobs (themeCounts.fast_response=24) (cited in 3 of 85 reviews)
  • Trenchless main-line replacement praised for being clean and mess-free (cited in 1 of 85 reviews)
What reviewers praise
“I had a clog in the bathroom which plugged up the shower, toilet, and tub on one side of the house. The two young men who came to help me were kind, patient, polite, and not deterred by some extra challenges. They started with a 25 foot snake, but had to then …”
Liz Matiacio · ★★★★★ · Google · Dec 2024
The most critical take we found
“Company charged me $606 for a garbage disposal replacement. The badger 5 cost $114 ! This is grossly overpriced for a 30 minute job. I contacted the owner, he refunded me $60. He said his overhead contributed to the cost although he claims to be a small …”
Donald Littleton · ★ · Google · Nov 2024

We read 85 of 235 reviews · newest from Dec 2024 · BBB A+ accredited

(410) 836-0118
Full report →Website ↗
5

Newberry Plumbing

Top pick
5.0 (222 Google reviews) 19.7 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

Newberry Plumbing (Chad) earns a perfect 5★ across 222 reviews with 100% positive sentiment in 5 sampled reviews; all 5 reviewers cite quality work done correctly the first time and prompt arrival as promised.

Rating mix — of the 5 reviews we analyzed222 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 222 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Proactive inspection on every visit: noticed a failing expansion tank during a toilet ring appointment and returned to replace it separately — preventing a future leak (cited in 1 of 5 reviews)
  • Reliable scheduling: arrives when he says he will, confirmed across 3 of 5 sampled reviews from repeat customers (cited in 3 of 5 reviews)
  • Work done right the first time across diverse job types (shutoff valve replacement ×10, toilet ring, expansion tank, faucet/valve repair) with fair pricing cited in 2 of 5 reviews (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Chad and his son replaced 10 water shutoff valves for us … great job! Very professional, personable, quality work, good price. We definitely won’t hesitate to call them again. A+++”
Pete Klemans · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 222 reviews · newest from Feb 2026

(410) 838-1570
Full report →Website ↗
6

Empire plumbing and heating llc

Top pick
5.0 (123 Google reviews) 19.9 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

5.0 stars from 123 reviews; BBB A+ (not accredited); all 5 sampled are 5-star — workmanship=2, professional=3; Spiro charged 1/3 of Roto-Rooter's quote and caught a contractor mistake Blue Dot missed.

Rating mix — of the 5 reviews we analyzed123 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 123 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Dramatic pricing advantage: one reviewer paid roughly 1/3 of Roto-Rooter's and other plumbers' estimates for the same job — 1 of 5 sampled. (cited in 1 of 5 reviews)
  • Catches what others miss: Spiro identified a significant contractor mistake that was also missed by Blue Dot during a follow-up visit — 1 of 5 sampled. (cited in 1 of 5 reviews)
  • Thorough pre-departure testing: tested everything before leaving to ensure it worked perfectly; walked customer step-by-step through the process — workmanship=2 of 5 sampled. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“The Best Plumbing Company Ever, and believe me I had many in my lifetime. Definitely a 5 Star Rating!! The plumber was so nice, punctual and thorough!! Not to mention they only charged me 1/3 of what Rotor-Rooter wanted to charge me along with other plumbers …”
Darla Bal · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 123 reviews · newest from Feb 2026

(443) 630-9804
Full report →Website ↗
7

Cobra Plumbing Services Inc

Top pick
4.6 (59 Google reviews) 19.9 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

Cobra Plumbing's Ernie earns 4.6★ on 59 Google reviews — all 5 analyzed are 5-star, with fast_response in 2 reviews, communication in 2, and one water heater swap completed within 24 hours of the hot water dying; sole-operator model means direct owner contact on every job.

Rating mix — of the 5 reviews we analyzed59 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 59 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Owner Ernie personally handles every job — cited for on-time arrival across 3 of 5 analyzed reviews with no subcontractor variability (cited in 3 of 5 reviews)
  • Hot water heater replaced within 24 hours of dying, at a price cited as reasonable — no upsell to a larger unit (cited in 1 of 5 reviews)
  • Renovation leak diagnosed and fixed in just over an hour when customer expected a major repair — owner communicated throughout the inspection (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Cobra Plumbing was very responsive and able to come look at our leak timely. We thought it was going to be a huge mess of a repair but Ernie was able to get us fixed in just over an hour. I’m so thankful and will be using Cobra Plumbing for any future …”
Norman Vacovsky · ★★★★★ · Google · Dec 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 59 reviews · newest from Dec 2025

(410) 803-2850
Full report →Website ↗
8

Un stop drains llc

Top pickSmall track record
5.0 (8 Google reviews) 16.0 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

Owner-operated drain specialist (Kurt) with a perfect 8/8 5-star record — does only drain clearing and is repeatedly called honest and underpriced.

Rating mix — of the 8 reviews we analyzed
5★8
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 8 of 8 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Drain-only specialist with dedicated equipment — reviewers note he does nothing but clear drains and is very good at it (cited in 2 of 9 reviews)
  • Honest, low pricing cited repeatedly — one customer tipped him because he 'didn't charge enough' (cited in 2 of 9 reviews)
  • Prompt response on clogged main lines, arriving almost immediately (cited in 2 of 9 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“The owner Kurt did a fantastic job for me and "didn't charge enough" so I had to pitch him a tip (don't take any wooden nickels). Seriously, he checked his work, not in a rush and cleaned up after himself. He explained what and why he was doing stuff. He …”
mark m · ★★★★★ · Google · Dec 2018
The most critical take we found
“Top 10 Best Drain pipe installers in Cecilton, MDAngihttps://www.angi.com › ... › Drain Pipe Installers in MDAngiTop-rated drain pipe installers. Get matched with top drain pipe installers in Cecilton, MD. Enter your zip and get matched with up to 5 pros.”
Angi Aggregate · ★ · Angi

We read 9 of 8 reviews · newest from Dec 2018

(443) 490-9741
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
9

PlumbCrazy

Caveats apply
4.8 (680 Google reviews)3.7 on Yelp (24) 15.3 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

680 reviews, 4.8 average, but 8 of 100 analyzed are 1-star (consistency 0.70). Fast for some (90-min and 30-min arrivals) yet an after-hours water-heater emergency went poorly.

Rating mix — of the 15 reviews we analyzed680 total on Google
5★10
4★0
3★0
2★0
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Poor internal and customer communication on a weekend water-heater emergency; customer had to chase status repeatedly (1 of 100 reviews)
  • Yelp 1-star: heavy focus on double-time after-hours rates over the actual repair (1 of 100 reviews)
  • After-hours emergency coordination broke down: Saturday water-heater request slipped and was never escalated (1 of 100 reviews)

To be fair

  • Rapid arrival when dispatched, 30-90 minutes on urgent late-night calls (fast_response=12) (cited in 2 of 100 reviews)
  • Upfront pricing shown before work begins on emergency jobs (20 plumber-cost mentions) (cited in 2 of 100 reviews)
What reviewers praise
“Rodney is a life saver. Great company. Great price. We will use again.”
Jess Bousa · ★★★★★ · Google · Dec 2025
The most critical take we found
“I had a continuous leak in a pipe attached to a newly replaced pressure tank. I called the 1-800 number, since I am in Harford County. The young lady took the information from me, and advised that someone would get back with me. I did receive a call back, …”
Blair A. · ★ · Yelp · Dec 2019

We read 100 of 680 reviews · newest from Dec 2025

(410) 679-7575
Full report →Website ↗
10

Benjamin Franklin Plumbing of Harford County

Caveats apply24/7 per Google listing
4.7 (207 Google reviews) 19.0 mi from downtown Still Pond
Our take — how we form it

Israel earns praise across many reviews, but 8 of 73 reviews are 1-star and several cite $650-$700 quotes for jobs others price at $350-$400.

Rating mix — of the 15 reviews we analyzed207 total on Google
5★9
4★0
3★1
2★0
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Reviewer quoted $700 to replace a faucet that a $20 cartridge fixed — flagged as an unnecessary upsell with no troubleshooting (1 of 73 reviews)
  • $650 charged for a 40-minute kitchen-sink snake, roughly double the $350-$400 reviewer says others charge (1 of 73 reviews)
  • $800 quote to replace a sump pump drew an explicit 'don't use this company' warning (1 of 73 reviews)

To be fair

  • Tech Israel repeatedly named for thorough inspections and clear explanations across multiple jobs (cited in 3 of 73 reviews)
  • Same-day diagnosis with techs going the extra mile — one bought and installed a filter on site (cited in 1 of 73 reviews)
What reviewers praise
“Israel, the plumber, was great! Highly recommend!”
Michael Hutchison · ★★★★★ · Google · Dec 2024
The most critical take we found
“Israel was expert, friendly, explained things well, and fixed the problem with our sump pump quickly. Unfortunately, two days later at 12:25am the sump pump alarm is going off and no one can come out until possibly noon tomorrow. Another sleepless night …”
Jim Cigliano · ★ · Google · Dec 2024

We read 73 of 207 reviews · newest from Dec 2024

(301) 517-9847
Full report →Website ↗
11

Cinch Mechanical LLC

Caveats apply
4.7 (116 Google reviews) 17.8 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

4.7★ on 116 Google reviews; BBB A+ accredited; 4 of 5 analyzed are 5-star but 1 of 5 is 1-star with job abandonment and rude front-office staff alleged — office conduct is a noted fault line.

Rating mix — of the 5 reviews we analyzed116 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 116 reviews so far. Treat this as a first read.

Why we're cautious

  • Job left incomplete with unresolved leaks; when customer raised concerns, was accused of 'nitpicking' rather than getting repair finished — 1 of 5 reviews documents this (1 of 5 reviews)
  • Front-office staff (Jeanie) raised voice at customer multiple times per 1 of 5 analyzed reviews; failure to complete job and unresolved leaks after first visit led to escalation (1 of 5 reviews)

To be fair

  • Multi-year relationship customer had sewage line replaced to foundation, multiple toilet replacements, and upcoming tub swap — repeat dependability across major jobs (cited in 1 of 5 reviews)
  • Toilet replacements across entire home praised for fair transparent pricing; scheduling via receptionist Briana cited as seamless (cited in 1 of 5 reviews)
What reviewers praise
“I highly recommend Cinch Mechanical! They recently replaced all the toilets in my home and did a fantastic job. The pricing was incredibly fair and transparent, which I really appreciated. From the very first call, Briana the receptionist was warm, welcoming, …”
Diamond Land · ★★★★★ · Google · Feb 2026
The most critical take we found
“This company was a nightmare to deal with from start to finish. Not only did they fail to complete the job, but the work they did finish still had issues and potential for leaks. When I pointed this out, instead of addressing the problem, I was accused of …”
Kyle Fletcher · ★ · Google · Mar 2026

We read 5 of 116 reviews · newest from Mar 2026 · BBB A+ accredited

(443) 613-1168
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
12

Watson's Plumbing & Heating

We'd call someone else first24/7 per Google listingSmall track record
4.1 (37 Google reviews)2.0 on Yelp (10) 14.8 mi from downtown Still Pond
Our take — how we form it

Polarizing 4.1★ shop: 26 of 45 reviews are 5-star praising Scott, but 14 are 1-star — consistency is just 0.15 and pricing complaints recur.

Rating mix — of the 15 reviews we analyzed37 total on Google
5★5
4★0
3★1
2★1
1★8

Why we're cautious

  • A water heater sold as new in 2006 was actually 3 years old, voiding warranty early; the reviewer says calls went unreturned (1 of 45 reviews)
  • Reviewer alleges being misled into paying 8 years to service a neutralizer they never had, then getting no response on a pending part (1 of 45 reviews)
  • Multiple reviews call the company overpriced, including a failed pump diagnosis the customer would never recommend (2 of 45 reviews)

To be fair

  • Owner Scott earns deep loyalty — multi-year repeat customers cite responsive emergency service and well water expertise (cited in 3 of 45 reviews)
  • Fast emergency turnaround on water heaters — one failed heater removed and replaced within hours of the call (cited in 1 of 45 reviews)
What reviewers praise
“We have a shallow well that requires special attention. Scott has taken care of us for years. We ran the well dry and like clockwork Watson’s and Scott saved the day!!! Thanks”
Ferd Berfel · ★★★★★ · Google · Dec 2024
The most critical take we found
“Over charging for labor so sad 😞”
Brian Buber · ★ · Google · Dec 2022

We read 45 of 37 reviews · newest from Dec 2022

(410) 879-1964
Full report →Website ↗
13

Smith Drain Solutions

We'd call someone else first
5.0 (204 Google reviews) 15.3 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

Ron and Teresa deliver next-day emergency response with transparent pricing and go-the-extra-mile customer service.

Rating mix — of the 5 reviews we analyzed204 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 204 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Next-day or faster emergency response: 4 of 5 reviews specifically mention same-day callbacks, next-day arrival, or 15-minute scheduling windows (cited in 3 of 5 reviews)
  • Cost-conscious diagnosis: explicitly recommends most cost-effective solution first rather than upselling; uses video documentation to explain findings (cited in 1 of 5 reviews)
  • Consistent personable service: Ron and Teresa both named repeatedly for professionalism, kindness, and going above and beyond; one review notes Ron even fixed an unrelated issue at no mention of extra charge (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I called Smith Drain Solutions for my property management company and had the pleasure of speaking with Teresa. She was absolutely amazing—very knowledgeable, understood exactly what I was describing, and quickly identified our needs. The entire process was …”
GRAYMOUNT II · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 204 reviews · newest from Jun 2026

(410) 938-7642
Full report →Website ↗
14

Mr. Rooter Plumbing of Middletown

We'd call someone else first24/7 per Google listing
4.9 (95 Google reviews) 19.1 mi from downtown Still Pond
Our take — how we form it

Dispatches technicians within hours even for emergency calls, with consistently transparent pricing and no upsell tactics.

Rating mix — of the 5 reviews we analyzed95 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 95 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency response time—4 of 5 reviews highlight same-day or next-morning arrival, with one reviewer noting they were the only company to arrive within an hour among 6 called for a burst pipe. (cited in 3 of 5 reviews)
  • Technicians provide transparent, step-by-step explanations without pressure selling—3 reviews specifically praise honest recommendations and clear communication throughout the job. (cited in 3 of 5 reviews)
  • Reasonable and fair pricing—2 reviews explicitly note competitive fees without hidden charges or unnecessary upsells. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Mike was professional, knowledgeable, personable and respectful of my home. He was able to quickly diagnose my plumbing issue and provided a complete resolution. Made recommendations for prevention of future problems without the typical "hard sell". I …”
Bruce Jefferson · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 95 reviews · newest from Apr 2026

(302) 240-3262
Full report →Website ↗
15

Esquire Plumbing & Heating

We'd call someone else firstSmall track record
4.6 (15 Google reviews) 19.6 mi from downtown Still PondNot a 24/7 shop
Our take — how we form it

Excellent emergency responder with stellar workmanship, but pricing transparency issues and at least one serious billing dispute with a senior customer raise concerns.

Rating mix — of the 5 reviews we analyzed15 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 15 reviews so far. Treat this as a first read.

Why we're cautious

  • Billing dispute with senior customer: 1 of 5 reviews describes feeling overcharged for water heater installation, refusal to itemize charges, and unresponsive follow-up communication (1 of 5 reviews)
  • Inconsistent pricing fairness: dimension score of 53 reflects mixed reviews; one customer reports 'more than reasonable rates' while another felt 'greatly overcharged' (2 of 5 reviews)
  • Poor communication after service: One customer reports being refused an itemized bill and having phone calls never returned (1 of 5 reviews)

To be fair

  • Fast emergency response: 3 reviews highlight rapid dispatch and same-day/within-hour service during critical situations (cited in 3 of 5 reviews)
  • Exceptional workmanship and attention to detail: 3 reviews specifically praise professional, efficient work with meticulous finishing (cited in 3 of 5 reviews)
  • Long-term customer retention: One 20-year customer reports consistent professional service and willingness to perform small repairs at no charge (cited in 1 of 5 reviews)
What reviewers praise
“This company is absolutely amazing. From the initial call to the final visit after replacing our HVAC system, everyone was friendly, professional, knowledgeable, and just flat out amazing. Jim and Justin were assigned to my job and went above and beyond to …”
Ashley Wingfield · ★★★★★ · Google · Jan 2022
The most critical take we found
“Think twice before you hire this plumber, especially if you are a senior citizen. I feel I was greatly overcharged for the installation of a 30 gallon water heater. When asked for an itemized bill for this excessive charge I was refused and phone calls are …”
Constance Stackhouse · ★ · Google · Apr 2015

We read 5 of 15 reviews · newest from Jan 2022

(302) 378-7001
Full report →

Also serving Still Pond — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

DWK Plumbing & Heating 4.2 (9 Google reviews) · Havre De Grace · 16.3 mi Call
Hometown Plumbing Services Inc 3.7 (3 Google reviews) · Havre De Grace · 18.3 mi Call

What reviewers complain about in Still Pond

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Five Star Plumbing Services — One reviewer charged $606 for a garbage-disposal swap that 3 other local plumbers quoted $306-$399
  • PlumbCrazy — Poor internal and customer communication on a weekend water-heater emergency; customer had to chase status repeatedly
  • PlumbCrazy — Yelp 1-star: heavy focus on double-time after-hours rates over the actual repair
  • Benjamin Franklin Plumbing of Harford County — Reviewer quoted $700 to replace a faucet that a $20 cartridge fixed — flagged as an unnecessary upsell with no troubleshooting
  • Benjamin Franklin Plumbing of Harford County — $650 charged for a 40-minute kitchen-sink snake, roughly double the $350-$400 reviewer says others charge
  • Benjamin Franklin Plumbing of Harford County — $800 quote to replace a sump pump drew an explicit 'don't use this company' warning
  • Cinch Mechanical LLC — Job left incomplete with unresolved leaks; when customer raised concerns, was accused of 'nitpicking' rather than getting repair finished — 1 of 5 reviews documents this
  • Watson's Plumbing & Heating — A water heater sold as new in 2006 was actually 3 years old, voiding warranty early; the reviewer says calls went unreturned

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Still Pond we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 636 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Chestertown, Crumpton, Galena, Kennedyville, Millington — this Still Pond guide covers those areas.

Nearby city guides

Aberdeen, MD · 23 plumbers · 14 miRock Hall, MD · 31 plumbers · 16 miMiddletown, DE · 30 plumbers · 22 miGrasonville, MD · 14 plumbers · 28 miNewark, DE · 34 plumbers · 28 miArnold, MD · 52 plumbers · 31 mi