Esquire Plumbing & Heating
Plumber · Middletown, DE
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Our verdict
Excellent emergency responder with stellar workmanship, but pricing transparency issues and at least one serious billing dispute with a senior customer raise concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: 3 reviews highlight rapid dispatch and same-day/within-hour service during critical situations
3 cited reviews
“fit us into their very busy schedule and got that air on within the hour”
“work is done efficiently with great attention to detail”
“Fine attention to detail and more then reasonable rates”
Exceptional workmanship and attention to detail: 3 reviews specifically praise professional, efficient work with meticulous finishing
3 cited reviews
“work is done efficiently with great attention to detail”
“everyone was friendly, professional, knowledgeable, and just flat out amazing”
“Fine attention to detail and more then reasonable rates”
Long-term customer retention: One 20-year customer reports consistent professional service and willingness to perform small repairs at no charge
1 cited review
“work is done efficiently with great attention to detail”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing dispute with senior customer: 1 of 5 reviews describes feeling overcharged for water heater installation, refusal to itemize charges, and unresponsive follow-up communication
Cited in 1 of the 5 reviews we analyzed.
Inconsistent pricing fairness: dimension score of 53 reflects mixed reviews; one customer reports 'more than reasonable rates' while another felt 'greatly overcharged'
“Fine attention to detail and more then reasonable rates”
Cited in 2 of the 5 reviews we analyzed.
Poor communication after service: One customer reports being refused an itemized bill and having phone calls never returned
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Think twice before you hire this plumber, especially if you are a senior citizen. I feel I was greatly overcharged for the installation of a 30 gallon water heater. When asked for an itemized bill for this excessive charge I was refused and phone calls are never returned. I feel I have been taken advantage of being a widowed senior citizen.”
Positive
“This company is absolutely amazing. From the initial call to the final visit after replacing our HVAC system, everyone was friendly, professional, knowledgeable, and just flat out amazing. Jim and Justin were assigned to my job and went above and beyond to accommodate our needs. I'll be using this company for any future work we need done without hesitation!”
“This company is the best! It's been very hard for my family during the Pandemic. I called Esquire because the Ductless Air Conditioning in my handicapped Mum & Brother's house stop running and they have serious medical challenges. My Mum almost had to be sent to the hospital because it was so hot, her oxygen levels literally got low. Esquire fit us into their very busy schedule- last minute and got that air on …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 15 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2022.
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Find plumbers near you
Esquire Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Middletown · Newark · Hancocks Bridge · Still Pond