Benjamin Franklin Plumbing of Harford County
Plumber · Aberdeen, MD · Open 24 hours per Google listing
Our verdict
Israel earns praise across many reviews, but 8 of 73 reviews are 1-star and several cite $650-$700 quotes for jobs others price at $350-$400.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Aberdeen, MD · compare all →
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Tech Israel repeatedly named for thorough inspections and clear explanations across multiple jobs
1 cited review
“Israel called me in the morning with his estimated time of arrival. He arrived within his time frame and got to work... He was very informative about what I can do to maintain the plumbing health of my home.”
Cited in 3 of the 73 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day diagnosis with techs going the extra mile — one bought and installed a filter on site
Cited in 1 of the 73 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer quoted $700 to replace a faucet that a $20 cartridge fixed — flagged as an unnecessary upsell with no troubleshooting
“I called Benjamin Franklin Plumbing to diagnose a leaking faucet. The technician took a quick look and immediately quoted me over $700 to replace the entire faucet... What actually fixed it? A $20 cartridge replacement.”
Red flag
$650 charged for a 40-minute kitchen-sink snake, roughly double the $350-$400 reviewer says others charge
“The technician was here for about 40 minutes and used a standard Snake K-60 machine... The total bill was $650, which was shocking compared to the $350-$400 range that we later learned other reputable companies typically charge for the same service and labor.”
Red flag
$800 quote to replace a sump pump drew an explicit 'don't use this company' warning
Cited in 1 of the 73 reviews we analyzed.
Pricing complaints dominate the 21 plumber-cost mentions — $650-$700 quotes for clogs and faucets others charge $350-$400 for
“The technician was here for about 40 minutes and used a standard Snake K-60 machine... The total bill was $650, which was shocking compared to the $350-$400 range that we later learned other reputable companies typically charge for the same service and labor.”
1 more cited review
“I called Benjamin Franklin Plumbing to diagnose a leaking faucet. The technician took a quick look and immediately quoted me over $700 to replace the entire faucet... What actually fixed it? A $20 cartridge replacement.”
Sump-pump fixed but alarm went off two days later at 12:25am with no after-hours coverage until noon
“Israel was expert, friendly, explained things well, and fixed the problem with our sump pump quickly. Unfortunately, two days later at 12:25am the sump pump alarm is going off and no one can come out until possibly noon tomorrow.”
Keep it in proportion: these concerns are cited in 4 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A completely unnecessary upsell — get a second opinion before using this company I called Benjamin Franklin Plumbing to diagnose a leaking faucet. The technician took a quick look and immediately quoted me over $700 to replace the entire faucet. No real explanation, no attempt to troubleshoot, and not a single alternative option offered. What actually fixed it? A $20 cartridge replacement. I confirmed the issue …”
“It takes a lot for me to be compelled to write a poor review. We hired Benjamin Franklin Plumbing (Columbia, MD) on August 29, 2025 to clear a clog in our kitchen sink. The technician was here for about 40 minutes and used a standard Snake K-60 machine (the type you can rent at Home Depot for ~$75/day). The total bill was $650, which was shocking compared to the $350–$400 range that we later learned other reputable …”
“Unfortunately, my experience with this company was highly disappointing. The technician contacted me four hours after the scheduled appointment window to inform me that he would not be able to complete the plumbing request due to the age of the water heater. This issue should have been identified well in advance—especially considering the appointment had been scheduled ten days prior. It is concerning that the …”
Positive
“Israel, the plumber, was great! Highly recommend!”
“Nice, quick, and affordable. Israel was great to work with!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2024.
Should you hire Benjamin Franklin Plumbing of Harford County?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Harford County?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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