DWK Plumbing & Heating
Plumber · Havre De Grace, MD
You call them directly — we don't sell your info or route the call.
Our verdict
Local family-run operation with consistently high marks for customer service and fair pricing—no complaints in 9 reviews, but limited track record for emergency responsiveness.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional customer service reputation—3 of 5 reviews specifically praise responsiveness, courtesy, and care for customers
2 cited reviews
“Customer service is absolutely amazing”
“prompt and courteous, and I thought the price was fair”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair and transparent pricing—2 of 5 reviews explicitly mention reasonable costs with no hidden fees
2 cited reviews
“prompt and courteous, and I thought the price was fair”
“Excellent advise, work, and pricing”
Deep local expertise—multi-generational family business with experience in new construction, remodels, and repairs
2 cited reviews
“Outstanding level of service and multiple generations of experience”
“Excellent advise, work, and pricing”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Limited recent review activity—newest review is from October 2025, but prior reviews span back to 2012 with a 6+ year gap (2018–2025), making current emergency availability uncertain
“Customer service is absolutely amazing”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Customer service is absolutely amazing!!!”
“Great guy definitely cares about his customers”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 9 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
Own DWK Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
DWK Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aberdeen · Peach Bottom · Still Pond