PlumbCrazy
Plumber · Aberdeen, MD
Our verdict
680 reviews, 4.8 average, but 8 of 100 analyzed are 1-star (consistency 0.70). Fast for some (90-min and 30-min arrivals) yet an after-hours water-heater emergency went poorly.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Aberdeen, MD · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Rapid arrival when dispatched, 30-90 minutes on urgent late-night calls (fast_response=12)
1 cited review
“After contacting PC, they responded within 90 minutes with a technician in our driveway. The job ended up being more than we originally thought but the end result was massive success.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Upfront pricing shown before work begins on emergency jobs (20 plumber-cost mentions)
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Poor internal and customer communication on a weekend water-heater emergency; customer had to chase status repeatedly
“Called in an emergency replacement of our water heater on a Saturday. Heard from them 4 hours later, told us it couldn't be replaced until Sunday but he would pass on our info. Called on Sunday to find status, was told the info didn't get passed on. Poor communication with us. Poor internal communication.”
Red flag
Yelp 1-star: heavy focus on double-time after-hours rates over the actual repair
“the rate changes over to double time after 9:00pm. Keep in mind, he called after 7:00pm, and if he was in Abingdon, he would only be 20 minutes away. He was very focused on the rates.”
After-hours emergency coordination broke down: Saturday water-heater request slipped and was never escalated
“Called in an emergency replacement of our water heater on a Saturday. Heard from them 4 hours later, told us it couldn't be replaced until Sunday but he would pass on our info. Called on Sunday to find status, was told the info didn't get passed on. Poor communication with us. Poor internal communication.”
Yelp reviewers flag after-9pm double-time rates and rate-focused phone screening
“the rate changes over to double time after 9:00pm. Keep in mind, he called after 7:00pm, and if he was in Abingdon, he would only be 20 minutes away. He was very focused on the rates.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a continuous leak in a pipe attached to a newly replaced pressure tank. I called the 1-800 number, since I am in Harford County. The young lady took the information from me, and advised that someone would get back with me. I did receive a call back, not too long after my initial call. The gentleman asked what the issues was, then told me by the time he would arrive to my home, the rate changes over to …”
“If I could give less than 1 star, I would. PlumbCrazy came out to fix a leaking garbage disposal for us - at their recommendation, we also paid for them to reconfigure the pipes under the sink as they said the current configuration was not ideal and could cause issues. Since that visit, our sink has clogged no less than a dozen times but luckily we were able to unclog ourselves - until today. We just had another …”
“Plumb Crazy has on at least two occasions done work in my condominium community and never clearly communicated with the management company that they were going to shut off water for the entire building. That communication would have allowed the management company to give other owners in the building proper notification that the water would be shut off. Additionally, the plumber on site made several off handed …”
Positive
“Rodney is a life saver. Great company. Great price. We will use again.”
“Richard showed up on time and was professional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Yelp 1-star reviews cite double-time after-hours rates and a botched emergency, contrasting the 4.8 Google average (consistency 0.70).
Should you hire PlumbCrazy?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own PlumbCrazy?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Aberdeen · Still Pond