The 15 24/7 plumbers serving Rock Hall

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,005 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown Rock HallHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,005 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Rock Hall →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Redbeard Plumbing, LLC

Top pick24/7 per Google listing

5.0 (112 Google reviews) 19.6 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

All 89 analyzed reviews are 5-star (consistency 1.0). Sam answers same-day even Sundays; 7 weekend/emergency mentions and a same-day 30-minute emergency arrival.

Rating mix — of the 15 reviews we analyzed112 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Same-day, even Sunday, emergency response (7 weekend_or_emergency mentions, fast_response=14) (cited in 3 of 89 reviews)
Upfront, fair pricing with options explained, no upselling (fair_pricing=6, 23 plumber-cost mentions) (cited in 2 of 89 reviews)
Handles tricky water-heater jobs others decline, incl. electric tankless (11 water-heater mentions) (cited in 2 of 89 reviews)

What reviewers complain about

One reviewer found cost pricey, though no more than other plumbers (1 of 89 reviews)

What reviewers praise

“These guys have a 5 star rating in all of their reviews for a reason. I had an emergency situation and called Tuesday morning. Fortunately for me they were finishing up a job nearby and were at my house in about 30 minutes. They were able to diagnose the …”

DB Carey · ★★★★★ · Google · Dec 2025

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 89 of 112 reviews · newest from Dec 2025

(443) 327-9093

Full report →Website ↗

Howard Plumbing

Top pick24/7 per Google listing

4.9 (609 Google reviews) 18.9 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars across 609 reviews; all 5 analyzed reviews are 5-star with fast_response in 4 of 5 — strong same-day dispatch pattern and pricing noted as reasonable in 2 of 5 reviews; 1 review flags expensive pricing.

Rating mix — of the 5 reviews we analyzed609 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 609 reviews so far. Treat this as a first read.

What reviewers keep saying

Fast_response theme in 4 of 5 analyzed reviews; same-day arrival for emergency pressure tank, water leak, and pipe failures explicitly noted (cited in 3 of 5 reviews)
Reasonable pricing acknowledged by 1 reviewer who was charged less than expected for a minor repair (cited in 1 of 5 reviews)

What reviewers complain about

Expensive theme flagged in 1 of 5 reviews — pricing may run high on some jobs despite satisfaction with service quality (1 of 5 reviews)

What reviewers praise

“Had an emergency leak, well pressure tank rusted out. Josh and his coworker were amazing, very professional and came out right away. They assessed the situation and wasted no time in going to get a replacement tank and install it. Somebody give those guys a …”

Wrangler 1941 · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 609 reviews · newest from Mar 2026

(410) 339-0911

Full report →Website ↗

Park Plumbing LLC

Top pick24/7 per Google listing

5.0 (225 Google reviews) 17.1 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0 stars across 225 reviews with reviewConsistency 0.955 — highest consistency in this batch; fast_response=21 and same-day=12 with 99% positive sentiment; only 1 of 98 analyzed reviews is below 4 stars, and no pricing complaints among the evidence.

Rating mix — of the 15 reviews we analyzed225 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Same-day Saturday and holiday scheduling confirmed: responded when 8 other companies couldn't during the holidays, replacing a well pump and pressure tank in 2 hours (cited in 2 of 98 reviews)
Techs proactively seal fixtures and fix extra issues at no charge; one tech fixed drain and sealed around all fixtures beyond the stated job scope (cited in 2 of 98 reviews)
Water heater: diagnosed same day, replaced next morning before 9am; creative non-destructive solution for out-of-code pipes in finished basement praised by customer (cited in 2 of 98 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Prompt, professional and kind. Blaine was my technician. I was having issues with my water heater. I called Park Plumbing on Friday morning and Blaine came out the same day to diagnose the issue. He came out the very next morning before 9am, and replaced my …”

B Real Entertainment · ★★★★★ · Google · Mar 2026

The most critical take we found

“Same issue within 10 days, no warranty charge to fix again, charged double what other companies charge as well.”

Robert Kaitz · ★ · Google · Apr 2026

We read 98 of 225 reviews · newest from Mar 2026

(443) 331-5105

Full report →Website ↗

Abend Services

Top pick24/7 per Google listing

4.9 (164 Google reviews)5.0 on Yelp (1) 17.4 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 164 reviews; 94 of 100 analyzed 5-star. Water heater installed on a Saturday in under 90 minutes; sewer main replaced in full excavation project. 2 reviews flag predatory billing and tools left on property.

Rating mix — of the 15 reviews we analyzed164 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

1-star review: $185 charged for a no-work service call on a working sump pump; another 1-star cites techs trash-talking coworkers and tools left on property — 2 of 100 analyzed reviews (2 of 100 reviews)
themeCounts.surprise_fees=1: 1-star Yelp review documents $185 service call charge for looking at a functioning sump pump with zero work done — reviewer calls it predatory (1 of 100 reviews)

To be fair

themeCounts.professional=51: shoe booties worn inside, introductions made at the door, scope explained upfront; multi-service operation handling plumbing, HVAC, and water lines (cited in 3 of 100 reviews)
Weekend availability confirmed: water heater installed on a Saturday in under 90 minutes; burst pipe crew dispatched 2 days after Christmas during hard freeze (cited in 2 of 100 reviews)
themeCounts.workmanship=13: full sewer main excavation with crawlspace repairs praised as 10/10; text-with-location dispatch system cited as smooth end-to-end (cited in 2 of 100 reviews)

What reviewers praise

“Sales manager came and checked out our water heater 2 days ago. Laid out all of our options plainly and clearly. Richie came and installed a new water heater on a Saturday and it took less than 90 minutes. Very efficient and informative through the entire …”

Alec Rogness · ★★★★★ · Google · Feb 2026

The most critical take we found

“If I could give zero stars, I would. This is by far the most unprofessional and predatory plumbing company I’ve ever dealt with. Every plumber they sent (except the owner, more on him later) spent more time trash-talking their coworkers than actually …”

J “Willy” R · ★ · Google · Sep 2025

We read 100 of 164 reviews · newest from Feb 2026

(443) 323-2023

Full report →Website ↗

Trust Plumbing & Heating, LLC

Top pick24/7 per Google listing

5.0 (156 Google reviews)5.0 on Yelp (6) 18.1 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Owner-operator Zack draws 100% positive sentiment across 82 analyzed reviews, with workmanship and pricing called out repeatedly on water heater and water line jobs.

Rating mix — of the 15 reviews we analyzed156 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Workmanship on water heaters and main water lines praised in detail, including a void-under-slab fix on a water line replacement. (cited in 3 of 82 reviews)
Pricing called 'rock bottom' versus competitor quotes 3-4x higher on a backflow testing job (themeCounts.fair_pricing=7). (cited in 2 of 82 reviews)
Punctuality and on-time arrival cited across multiple separate jobs (themeCounts.fast_response=12). (cited in 3 of 82 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Zack is definitely your go to guy , I could not be more satisfied and pleased with not only his work, his quick response his willingness to help fix my issue. Most importantly he was completely honest with me from the beginning . I am so thankful that I was …”

Patty Keene · ★★★★★ · Google · Nov 2025

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 82 of 156 reviews · newest from Nov 2025

(443) 269-8929

Full report →Website ↗

1st Choice Plumbing & Backflow Prevention, LLC

Top pick24/7 per Google listing

4.9 (121 Google reviews)5.0 on Yelp (1) 14.6 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 121 reviews with 100/100 five-star rate; fast_response=19, weekend_or_emergency=7 — same-day service cited in 11 reviews including Christmas Eve drain call.

Rating mix — of the 15 reviews we analyzed121 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Same-day and weekend response documented in 11 reviews — showed up Christmas Eve and within hours of emergency calls (cited in 3 of 100 reviews)
Proactive cost-saving documented: saved one customer $200 by fixing minor issue instead of replacing faucet (cited in 1 of 100 reviews)
Sewer line diagnosis used camera + snake before backhoe, then restored yard to pre-work condition (cited in 1 of 100 reviews)

What reviewers complain about

1 review flags a workmanship concern (poor_workmanship=1) — single mention across 100 analyzed reviews, low signal (1 of 100 reviews)

What reviewers praise

“Jason was very professional. Came out quickly to deal with an emergency in my house. Was extremely thorough, didn’t just slap on a quick fix and charge me. He really made sure my issue was resolved before leaving and gave me the best price around. 1st Choice …”

Ryan Leone · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 100 of 121 reviews · newest from Jan 2026

(443) 790-9571

Full report →Website ↗

Calvert Plumbing and Backflow Services

Top pick24/7 per Google listing

5.0 (89 Google reviews)5.0 on Yelp (3) 15.0 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Calvert Plumbing and Backflow Services: perfect 5 stars across 93 reviews, 100% positive; same-day water heater replacement in 4 hours, owner Jason answers personally, free estimates standard, and actively saves customers from unnecessary charges.

Rating mix — of the 15 reviews we analyzed89 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Same-day water heater replacement: called at 10 AM, installed by 2 PM — 3-year repeat customer pattern with owner Jason personally named (cited in 2 of 93 reviews)
Free estimates without service-call fee; sewer line quoted vs. big-name car-price estimate and completed at fraction of cost (cited in 2 of 93 reviews)
Customer-first approach confirmed: proactively called county to reschedule backflow test rather than bill customer twice for overlapping due dates (cited in 1 of 93 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“We use Calvert plumbing for backflow testing yearly for a very responsible price! We were admittedly late this year. Since we had already winterized our outdoor sprinkler, it was recommended to call the county & request for rescheduling to synchronize our …”

Brittany Hart · ★★★★★ · Google · Oct 2025

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 93 of 89 reviews · newest from Oct 2025

(443) 995-4228

Full report →

Devlin Plumbing & Drain

Top pick24/7 per Google listing

5.0 (54 Google reviews) 16.3 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5-star shop with 54 reviews; all 5 analyzed are 5-star — sewer troubleshooting more thorough than competitors with DIY tips included; city inspector confirmed workmanship quality.

Rating mix — of the 5 reviews we analyzed54 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 54 reviews so far. Treat this as a first read.

What reviewers keep saying

City inspector independently confirmed quality of plumbing work done for bathroom conversion; Darren and Robert kept work area clean during what reviewer called 'impressive' rough-in work. (cited in 1 of 5 reviews)
Sewer job priced higher than bare-bones competitor but included more thorough problem-solving and DIY maintenance tips for future clogs — 'appreciated' by reviewer. (cited in 1 of 5 reviews)
Water heater leak resolved overnight; kept customer updated all day; Justin described as 'careful and knowledgeable'; price reasonable with no upfront payment required. (cited in 1 of 5 reviews)

What reviewers complain about

Priced slightly above the cheapest sewer option — 1 of 5 reviews notes they were 'a bit more expensive than the sewer drain guy'. (1 of 5 reviews)

What reviewers praise

“The service at Premier Electric is commendable. Allow me to explain. Their team exemplifies professionalism. Recently, Jason handled our faulty circuit breaker. His expertise was evident. However, we faced intermittent power issues afterward, which our …”

Sakshi Vats · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 54 reviews · newest from Mar 2026

(410) 835-9921

Full report →Website ↗

Mister Plumber & Son

Top pick24/7 per Google listingSmall track record

4.9 (29 Google reviews)5.0 on Yelp (1) 13.6 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Mister Plumber & Son holds 4.9★ across 29 Google reviews — 32 of 33 analyzed at 5-star, with fast_response cited 10 times, frequently undercuts competitor pricing, and solved a drain problem that 3 prior plumbers and a septic company couldn't fix.

Rating mix — of the 15 reviews we analyzed29 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Solved a drain clog that 4 other contractors (3 plumbers + septic company) failed to fix, for less money than previous failed attempts — 10 of 33 analyzed reviews cite fast response (themeCounts.fast_response=10) (cited in 1 of 33 reviews)
Pricing consistently flagged as below-market — one reviewer noted they 'should be charging more' compared to competitors, and 15 of 33 analyzed reviews mention cost favorably (signals.serviceMentions.plumber-cost=15) (cited in 2 of 33 reviews)
Weekend emergency response documented — broken pipe repaired on a weekend, on-time arrival, and owner personally came out to solve a persistent toilet issue (cited in 2 of 33 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Highly recommend. We had a significant sewer line issue at our property that needed a full replacement, and they handled it quickly and professionally. Communication was excellent from start to finish, and they were very flexible with scheduling. They did …”

Scott Scher · ★★★★★ · Google · Mar 2026

The most critical take we found

“**BEWARE** I was excited because these guys offered next day service and were local. Offered to run a water line through my crawlspace to my new refrigerator for $170. A bit steep? Sure, other "chain" businesses quoted me $120/hr + parts and should take 1 …”

Jason Enge · ★ · Google · Aug 2014

We read 33 of 29 reviews · newest from Mar 2026

(410) 365-9874

Full report →Website ↗

Thumel Plumbing

Top pick24/7 per Google listingSmall track record

4.6 (18 Google reviews) 17.2 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.6★ across 18 reviews — responded to a Friday morning water heater emergency while tech owner was out of town; talked a reviewer out of an unnecessary faucet replacement and adjusted water lines instead, saving money.

Rating mix — of the 5 reviews we analyzed18 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day emergency water heater replacement on a Friday morning with tenant in place — arranged parts pickup at Home Depot to save customer money (cited in 1 of 5 reviews)
Honest diagnosis over upsell — could have replaced a shower faucet but adjusted water lines instead, materially improving pressure while saving cost (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I will continue to recommend Joe to my family and friends. Joe replaced the food disposal under my sink a few months ago and then replaced my dishwasher recently. He showed up when he said he would both times. Last week I called with a problem with my shower …”

Kat · ★★★★★ · Google · May 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 18 reviews · newest from May 2025

(443) 648-6758

Full report →

Worth a look — with caveats

Real strengths, but read the concerns first

Greer Plumbing & Water Heater Repair

Caveats apply24/7 per Google listing

4.9 (457 Google reviews) 16.4 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

457-review shop strong on toilet installs (12 mentions) and weekend calls, but two recent reviews flag billing opacity and office unprofessionalism.

Rating mix — of the 15 reviews we analyzed457 total on Google

5★13

4★0

3★0

2★1

1★1

Why we're cautious

Reviewer reports a no-show with zero communication after a 5-hour wait, plus a $375 bill for a clog that wasn't fixed (1 of 99 reviews)
Flat-rate billing with no itemized breakdown frustrated an 11-year repeat customer (1 of 99 reviews)
Office-staff professionalism cited as a weak point in two recent low-star reviews (2 of 99 reviews)

To be fair

Weekend emergency response — a Saturday-evening toilet backup was augered and cleared on the spot (cited in 1 of 99 reviews)
Toilet installs done quickly with thorough cleanup (12 toilet-repair mentions, themeCounts.workmanship=12) (cited in 1 of 99 reviews)
Techs explain cause and estimate before working; one shower fix came at no charge (cited in 2 of 99 reviews)

What reviewers praise

“Brian from Greer Water Works came out to check on a shower that was not functioning properly. It was not clear whether his company or another contractor was responsible for correcting the issue. He corrected the problem and didn’t charge us. I would recommend …”

Harvey Heyman · ★★★★★ · Google · Dec 2025

The most critical take we found

“I’ve used Greer Water Works for multiple jobs over the past 11 years and have referred them to multiple people without hesitation. However, my recent experience was extremely disappointing. Despite requesting it, I was never provided a clear itemized …”

Casey Carleton · ★★ · Google · Apr 2026

We read 99 of 457 reviews · newest from Dec 2025

(410) 439-8500

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.8 (1,160 Google reviews) 17.5 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars on 1,160 Google reviews; 5 analyzed are all 5-star with themeCounts.fast_response=2 and same-day service confirmed in 3 of 5 reviews — Earl named twice for same-day runs to Home Depot to complete jobs the same visit.

Rating mix — of the 5 reviews we analyzed1,160 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,160 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day evening scheduling confirmed for plumbing emergencies — staff kept customer updated on technician ETA throughout (cited in 1 of 5 reviews)
Earl ran to Home Depot mid-job to complete work same day once authorized — 3 of 5 reviews cite same-day service delivery (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Plumbing technician Raven H. was very professional & outstanding. Raven was assigned to arrive at my home to replace a water pipe which erupted due to unstable weather conditions. Due to his craft, Raven replaced the water pipe with accuracy and …”

Vanessa Holley · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,160 reviews · newest from Jan 2026

(410) 919-9959

Full report →Website ↗

Mahon Plumbing

Caveats apply24/7 per Google listing

4.9 (276 Google reviews)4.3 on Yelp (26) 17.9 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

89 of 100 sampled reviews are 5-star with 94% positive sentiment, and decade-long repeat customers cite owner Greg Mahon and named techs Shane, Tim, Holden by name.

Rating mix — of the 15 reviews we analyzed276 total on Google

5★10

4★0

3★0

2★1

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Sprinkler-burst job mishandled - tech took a personal check (no receipt for insurance) and didn't disclose sprinkler-pipe limitation on the phone before dispatch. (1 of 100 reviews)
Long scheduling windows reported - 1-2 weeks to get an appointment, 4-hour arrival windows usually ending at the back end. (1 of 100 reviews)

To be fair

Decade-plus repeat-customer relationships - one reviewer cites 14 years of jobs from water-line leak (Greg, 4-hour same-day fix) through sewage-overflow diagnosis. (cited in 2 of 100 reviews)
Office staff and same-morning electronic responses - one reviewer logged a ticket overnight and had an email reply by 6:30 am (themeCounts.communication=11). (cited in 2 of 100 reviews)
Same-day emergency coverage validated - Sunday-night call answered Monday morning with a tech dispatched within hours. (cited in 2 of 100 reviews)

What reviewers praise

“Shane was the plumbing professional who serviced our home. He was very professionally and knowledgeable. He was very kind and courteous and explained our situation in great detail. A new sump pump was installed, and my family is very happy. I’d also like …”

Got Lemons · ★★★★★ · Google · Mar 2026

The most critical take we found

“Mahon plumbing is the biggest, most inappropriate people I have ever met. Greg Mahon might be the biggest asshole on the planet. He is building a home near mine and I have heard nothing but terrible things about him from all of the neighbors around him. He …”

Jay L. · ★ · Yelp · Nov 2016

We read 100 of 276 reviews · newest from Mar 2026

(410) 766-8566

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.9 (645 Google reviews)2.8 on Yelp (100) 17.9 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Exceptionally fast response times and skilled technicians (especially Howard and Nem), but pricing is significantly higher than competitors and there's a troubling history of billing disputes and follow-up failures on complex jobs.

Rating mix — of the 15 reviews we analyzed645 total on Google

5★3

4★0

3★0

2★2

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

One severe 2021 incident where a technician (Sess) flushed a toilet knowing the main line was blocked, causing 4 inches of basement flooding and damage to 5 rooms. The technician initially denied responsibility and only sent another technician to snake the line rather than help with water removal. Roto-Rooter eventually refunded the service charge but customer faced major remediation costs and alleged gaslighting. (1 of 186 reviews)
Significantly above-market pricing. 1 reviewer explicitly states 'prices are very high' despite praising service quality. Multiple older reviews mention high estimates ($6,000–$11,000) for major repairs, with no competitive quotes provided. (2 of 186 reviews)
Poor follow-up and scheduling delays on complex diagnostics. One review reports a 10+ day gap between initial snake service and camera inspection, with the camera request allegedly canceled without explanation or notification. (1 of 186 reviews)

To be fair

Arrives within 1 hour for emergency calls, even on evenings and weekends. 5 reviewers explicitly mention rapid response: one arrived within 35 minutes during basement flooding, another within an hour after a 7:35pm call, and multiple evening/late-night appointments completed same-day. (cited in 5 of 186 reviews)
Technicians (notably Howard, Monae, and Nem) demonstrate strong technical competence. 11 reviewers praise professionalism, knowledge, efficiency, and ability to diagnose and fix problems same-day, including major sewer line issues. (cited in 11 of 186 reviews)
Clear, patient communication during repairs. 5 reviewers specifically mention technicians explaining work in progress, walking through diagnostics, and offering preventive tips without pressure. (cited in 5 of 186 reviews)

What reviewers praise

“Monae was the plumber that Roto-Rooter sent to work on our toilets. Both toilets would not flush and gurgling noises came from the bathroom sinks and shower. Monae arrived around 4:30 pm and did not leave till almost 8:45 pm on a Sunday. Monae made several …”

Jeremy Horvat · ★★★★★ · Google · Mar 2026

The most critical take we found

“0 stars. THE WORST!!!!!!! I called about a main line issue that left dried sewage in my basement. I told them WSSC had been doing work in the months prior, but they brushed me off. Chal came to snake the drain. I didn't have a yard clean out so he went …”

Ariana C. · ★ · Yelp · Dec 2021

We read 186 of 645 reviews · newest from Mar 2026 · BBB A+ accredited

(410) 740-7235

Full report →Website ↗

Catons Plumbing, Drains & Water Cleanup

We'd call someone else first24/7 per Google listing

5.0 (400 Google reviews) 17.6 mi from downtown Rock Hall

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Technicians arrive within 20-45 minutes and handle complex jobs without callbacks, but only 5 reviews limit confidence in consistency.

Rating mix — of the 5 reviews we analyzed400 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 400 reviews so far. Treat this as a first read.

Why we're cautious

One emergency call required two visits: technician lacked parts and had to reschedule next-morning callback for completion (1 of 5 reviews)

To be fair

Fast emergency response: technicians dispatched within 20-45 minutes, including Sunday nights (cited in 2 of 5 reviews)
Technicians explain options and answer questions thoroughly (4 of 5 reviews mention clear communication or knowledge sharing) (cited in 4 of 5 reviews)
Handles tricky jobs without callbacks: multiple shower installs, seized valves, and complex basement leaks completed in single visit (cited in 2 of 5 reviews)

What reviewers praise

“1st time using Caton s plumbing within 45 minutes my technician Jason there ready to get straight to the job ..he was very polite .and went above and beyond with the job that he did with the water heater was great. .most of all he was very knowledgeable …”

Deborah Owens · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 400 reviews · newest from May 2026

(410) 647-1860

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Rock Hall we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,005 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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