The 10 plumbers serving Salem, ranked.

For the 10 plumbers working within 20 miles of Salem, we read 48 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. 5 of the 10 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Ratings run high here (median 4.9, 2 below 4.0), but the depth behind them varies: 6 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 7 of the 10 companies have one — it's flagged below with their exact words. One number worth knowing: Dixie Electric, Plumbing and Air alone carries 3,021 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is burst pipes and flooding.

Updated Jul 11, 202620-mile radius of downtown SalemHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 48 reviews across 10 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore

Dixie Electric, Plumbing and Air

We'd call someone else first24/7 per Google listing

4.9 (3,021 Google reviews) 12.8 mi from downtown Salem

Our take — how we form it

Fast emergency response with skilled technicians and excellent communication, but pricing data is completely unavailable—call for quotes before committing.

Rating mix — of the 5 reviews we analyzed3,021 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 3,021 reviews so far. Treat this as a first read.

Why we're cautious

Pricing fairness score is 0/100 with zero reviews mentioning cost—impossible to assess whether this company is overpriced, fair, or a bargain

To be fair

Immediate emergency response: technicians arrived same-day for mold/water damage emergency and resolved within hours (cited in 1 of 5 reviews)
All 5 reviewers praise workmanship quality and attention to detail across diverse jobs (faucet install, sewer replacement, shower valve, water damage diagnosis) (cited in 5 of 5 reviews)
Proactive communication throughout service: 4 of 5 reviews specifically mention clear explanations, phone updates, and follow-up (cited in 3 of 5 reviews)

What reviewers praise

“I had purchased a MOEN faucet that I needed installed asap. Dixie was easy to get in touch with. The receptionist was professional, friendly, and helpful in scheduling my next day appointment. Great communication too for before, during, and after service …”

Sarah Brizendine · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,021 reviews · newest from Jun 2026

(334) 246-4914

Full report →Website ↗

Jackson Services

We'd call someone else first24/7 per Google listing

4.9 (1,170 Google reviews) 10.7 mi from downtown Salem

Our take — how we form it

Excellent technician quality and communication, but pricing lacks transparency and can shock homeowners with four-figure bills.

Rating mix — of the 5 reviews we analyzed1,170 total on Google

5★4

4★1

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,170 reviews so far. Treat this as a first read.

Why we're cautious

Pricing fairness dimension scored only 55/100 despite 4.9 Google rating. This suggests hidden costs or billing disputes not fully captured in public reviews. (1 of 5 reviews)
Pricing opacity and sticker shock. One review reports $1,829 bill for toilet work (2.5 hrs labor + parts) with no itemized bill provided or follow-up quote given as promised. (1 of 5 reviews)
Administrative follow-up gaps. Customer did not receive copy of invoice or promised quote for additional services after service completion. (1 of 5 reviews)

To be fair

Consistently praised for courteous, knowledgeable technicians who explain work thoroughly. 4 of 5 reviews highlight professional demeanor and clear communication. (cited in 4 of 5 reviews)
Handles emergency calls with speed and attentiveness. Jamie delivered 'exceptional service on an emergency call' with real-time updates. (cited in 1 of 5 reviews)
Long-term reliability. One customer reports satisfaction over a year of ongoing HVAC maintenance. (cited in 1 of 5 reviews)

What reviewers praise

“Jackson is the best! From the office staff to the technicians, they are super nice and keep you updated every step of the way. I cannot recommend them enough! Shout out to Jamie for delivering exceptional service on an emergency call.”

Sarah · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,170 reviews · newest from May 2026

(334) 218-7641

Full report →Website ↗

Benjamin Franklin The Punctual Plumber

We'd call someone else first24/7 per Google listing

4.7 (893 Google reviews) 11.0 mi from downtown Salem

Our take — how we form it

Dispatches within hours even on weekends, but expect premium pricing ($1200+ for standard repairs)—excellent for emergencies, steep for budgets.

Rating mix — of the 5 reviews we analyzed893 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 893 reviews so far. Treat this as a first read.

What reviewers keep saying

Exceptional weekend and after-hours emergency response; dispatched same-day on Saturday for sewer blockage with diagnostic work completed before customer returned home (cited in 2 of 5 reviews)
Technicians highly knowledgeable and thorough; 4 of 5 reviews explicitly praise diagnostic accuracy, problem-solving speed, and workmanship quality (cited in 4 of 5 reviews)
Strong communication and transparency; customers report consistent updates during work, clear explanations of problems (including on-camera root cause demonstration), and upfront quoting before approval (cited in 3 of 5 reviews)

What reviewers complain about

Premium pricing relative to customer expectations; one review of a $1200 toilet flange replacement flagged cost as 'a bit pricey' despite acknowledging technician excellence and uncertainty whether pricing matches industry standard (1 of 5 reviews)

What reviewers praise

“Awesome company with great employees. Communication was consistant and easy. Jason did a great job getting our issue resolved quickly. And overall cost was reasonable.”

Cody Dundas · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 893 reviews · newest from Jun 2026

(706) 507-5304

Full report →Website ↗

Caswell Heating Air Plumbing

We'd call someone else first24/7 per Google listing

5.0 (693 Google reviews) 11.8 mi from downtown Salem

Our take — how we form it

Technicians arrive fast and fix HVAC/plumbing issues same-day with transparent pricing, though the sample is small and skews heavily toward installation work rather than emergency repairs.

Rating mix — of the 5 reviews we analyzed693 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 693 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency responsiveness: Dispatched same-day for urgent AC failure at commercial location and completed repair quickly (cited in 1 of 5 reviews)
Transparent cost comparison: Identified issues and saved customer money versus competing quotes (cited in 1 of 5 reviews)
Technician expertise and communication: Multiple reviewers praised detailed explanations of problems and solutions during service (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“So glad that I called this company! They sent Jackson out to my home and he did exactly what I thought this company was known for doing and that was. being honest, very professional, and knowledgeable about HVAC service & installation needs. I was having …”

Wanda R. · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 693 reviews · newest from Jun 2026

(334) 390-5324

Full report →Website ↗

All Things Plumbing

We'd call someone else first

4.9 (254 Google reviews) 12.1 mi from downtown SalemNot a 24/7 shop

Our take — how we form it

Consistently fast, clean work with transparent pricing—all 5 reviews are 5-star, though sample size is small for emergency reliability assessment.

Rating mix — of the 5 reviews we analyzed254 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 254 reviews so far. Treat this as a first read.

Why we're cautious

2 of 5 reviews appear to reference a different company (Whatley Brothers/Whatley Bros) rather than All Things Plumbing, raising concerns about data integrity or potential business name confusion (2 of 5 reviews)

To be fair

Fast response and on-time arrival: 2 of 5 reviews specifically mention promptness and punctuality (cited in 2 of 5 reviews)
Clear communication: customers report thorough explanations of work and friendly demeanor (cited in 1 of 5 reviews)
Pricing competitiveness: at least 2 reviews mention fair or below-budget pricing (cited in 2 of 5 reviews)

What reviewers praise

“New toilet. The plumber was Quick, clean and got the job done.”

Kevin White · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 254 reviews · newest from May 2026

(334) 750-9734

Full report →Website ↗

Harmon Mechanical

We'd call someone else first24/7 per Google listing

4.9 (229 Google reviews) 16.6 mi from downtown Salem

Our take — how we form it

Perfect 5/5 Google rating with consistently praised technicians who show up on time, explain work clearly, and leave your home spotless.

Rating mix — of the 5 reviews we analyzed229 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 229 reviews so far. Treat this as a first read.

What reviewers keep saying

Punctuality and professionalism across multiple visits — reviewers specifically note 'always on time' and timely responses (cited in 1 of 5 reviews)
Technicians excel at clear communication and patient explanation of options — 3 reviews highlight taking time to answer questions thoroughly (cited in 2 of 5 reviews)
Exceptional attention to detail and respect for homeowner property — reviewers praise thoroughness, cleanliness, and courtesy (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Top notch professionals!! Always on time, courteous, and competitive prices. Highly recommend!!”

Wilton's Catering · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 229 reviews · newest from May 2026

(334) 329-6168

Full report →Website ↗

ACCS HVAC Plumbing Electrical

We'd call someone else first

4.9 (98 Google reviews) 15.1 mi from downtown SalemNot a 24/7 shop

Our take — how we form it

Honest pricing and lightning-fast emergency response (15-20 min), but watch for cleanup issues during larger jobs.

Rating mix — of the 5 reviews we analyzed98 total on Google

5★4

4★1

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 98 reviews so far. Treat this as a first read.

Why we're cautious

Single but notable site-prep/cleanup failure during a major job suggests possible gaps in job-site protocols or crew training on larger installations. (1 of 5 reviews)
One review (water heater install) reports inadequate floor protection and cleanup: dirty water stains on entry rug, mud/dirt left on stairs and bathroom floor, unflushed toilet—customer spent an hour cleaning at 33 weeks pregnant. (1 of 5 reviews)

To be fair

Exceptional emergency responsiveness—arrived within 15-20 minutes of call for burst water line, with same-day or next-morning availability even on weekends. (cited in 2 of 5 reviews)
Transparent, fair pricing that undercuts big-box competitors significantly—$200 repair vs. $900+ quote from national chain for same part. (cited in 2 of 5 reviews)
4 of 5 reviews explicitly praise staff friendliness, professionalism, and thorough explanations of work performed. (cited in 3 of 5 reviews)

What reviewers praise

“ACC came recommended from several of my neighbors and they weren’t wrong. Quick and reliable service with honest technicians who were thorough in explaining the issue. Would recommend to anyone in the Auburn/Opelika area experiencing HVAC issues”

Austin Phillips · ★★★★★ · Google · Apr 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 98 reviews · newest from Apr 2026

(334) 750-7480

Full report →Website ↗

J Roarke Plumbing Co

We'd call someone else first

4.8 (78 Google reviews) 15.1 mi from downtown SalemNot a 24/7 shop

Our take — how we form it

Owner-level integrity and diagnostic skill shine through—they'll spend hours solving complex problems and adjust rather than replace unnecessarily, making them worth the call even at 2am.

Rating mix — of the 5 reviews we analyzed78 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 78 reviews so far. Treat this as a first read.

What reviewers keep saying

Exceptional diagnostic approach: technicians investigate root causes rather than recommend unnecessary replacements, saving customers thousands (one review documents $1,500+ in avoided costs) (cited in 1 of 5 reviews)
Same-day or next-morning responsiveness consistently mentioned across emergency and routine calls (cited in 3 of 5 reviews)
Owner personally resolves billing disputes to customer satisfaction, demonstrating accountability (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Have used Roarke plumbing in Auburn for the last 11 years and have never had a problem - courteous technicians, billing personnel. Recently had a disagreement on the bill. The owner resolved it to my satisfaction over the phone. With such honesty and …”

john yelvington · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 78 reviews · newest from May 2026

(334) 705-6465

Full report →Website ↗

Klein Plumbing, Inc.

We'd call someone else firstSmall track record

3.8 (23 Google reviews) 14.4 mi from downtown SalemNot a 24/7 shop

Our take — how we form it

Fast emergency response with excellent workmanship, but pricing communication issues have frustrated some customers.

Rating mix — of the 5 reviews we analyzed23 total on Google

5★4

4★0

3★0

2★1

1★0

Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.

Why we're cautious

Billing miscommunication on trip charges—1 of 5 reviews documents dispatcher stating one policy (credit applied) versus actual billing (credit not applied, plus second travel charge). Red flag for 2am emergency calls where terms should be crystal clear. (1 of 5 reviews)
Pricing transparency issue: one reviewer reports scheduler stated trip charge would be credited against final bill, but it was not, resulting in dual charges for travel. (1 of 5 reviews)

To be fair

Exceptionally fast turnaround on repairs—multiple reviewers report jobs completed in under 2 hours, critical for burst pipes and active leaks. (cited in 2 of 5 reviews)
4 of 5 reviewers praise quality of workmanship and professionalism of technicians. (cited in 4 of 5 reviews)
2 reviews report final bills coming in below initial quotes or estimates. (cited in 2 of 5 reviews)

What reviewers praise

“This company finished all of our projects professionally, on time and at a fair price. I was impressed with the work and the personnel that performed the work. I have no complaints. I would definitely use their services again.”

Shannon Hogg · ★★★★★ · Google · Sep 2021

The most critical take we found

“Klein completed the job we wanted them to do, and the actual work was satisfactory. However, the scheduler said the initial $95 trip charge to assess the situation would be applied against the bill which it was not. When Klein came back the second time to …”

Lindsay Green · ★★ · Google · Feb 2022

We read 5 of 23 reviews · newest from Feb 2022

(334) 821-3085

Full report →

Benson Plumbing Heating & Co

We'd call someone else firstSmall track record

3.4 (5 Google reviews) 16.1 mi from downtown SalemNot a 24/7 shop

Our take — how we form it

Excellent phone support but a track record of failed repairs, wasted time, and customer dissatisfaction that undermines any goodwill.

Rating mix — of the 3 reviews we analyzed5 total on Google

5★1

4★0

3★0

2★0

1★2

Small sample — we've analyzed only 3 of 5 reviews so far. Treat this as a first read.

Why we're cautious

2 of 3 reviews describe work that made problems worse or failed to solve the original issue, with one complaint escalated to Better Business Bureau. (2 of 3 reviews)
Unwillingness to take responsibility: technician blamed customer for warranty expiration on defective toilet; initial estimate didn't flag job as out-of-scope before charging diagnostic fee. (2 of 3 reviews)
2 of 3 reviews report failed or incomplete repairs: one customer charged $160 for an unlocated leak, another had plumbing made worse than before with defective toilet installation. (2 of 3 reviews)

To be fair

1 of 3 reviews praises responsive phone support and willingness to walk customers through issues before dispatching technicians. (cited in 1 of 3 reviews)

What reviewers praise

“Benson plumbing is someone I will always keep in mind. As a first time home buyer, I was pretty upset when all of our new home's toilets backed up with no warning. Dee, who took my call, walked me through the issues and while my husband and I were able to …”

Anna Hormel-Dobbel · ★★★★★ · Google · Jan 2017

The most critical take we found

“they charged me 160.00 to fix a water leak i called them for but the didnt know where it was at that was the first day waited 2 more days for someone to com out and fix my leak that was never fixed just to find out that because it was in the slab and i live …”

Patricia Webb · ★ · Google · Oct 2015

We read 3 of 5 reviews · newest from Jan 2017

(334) 887-6562

Full report →

What reviewers complain about in Salem

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Dixie Electric, Plumbing and Air — Pricing fairness score is 0/100 with zero reviews mentioning cost—impossible to assess whether this company is overpriced, fair, or a bargain
Jackson Services — Pricing fairness dimension scored only 55/100 despite 4.9 Google rating. This suggests hidden costs or billing disputes not fully captured in public reviews.
All Things Plumbing — 2 of 5 reviews appear to reference a different company (Whatley Brothers/Whatley Bros) rather than All Things Plumbing, raising concerns about data integrity or potential business name confusion
ACCS HVAC Plumbing Electrical — Single but notable site-prep/cleanup failure during a major job suggests possible gaps in job-site protocols or crew training on larger installations.
Klein Plumbing, Inc. — Billing miscommunication on trip charges—1 of 5 reviews documents dispatcher stating one policy (credit applied) versus actual billing (credit not applied, plus second travel charge). Red flag for 2am emergency calls where terms should be crystal clear.
Benson Plumbing Heating & Co — 2 of 3 reviews describe work that made problems worse or failed to solve the original issue, with one complaint escalated to Better Business Bureau.
Benson Plumbing Heating & Co — Unwillingness to take responsibility: technician blamed customer for warranty expiration on defective toilet; initial estimate didn't flag job as out-of-scope before charging diagnostic fee.
Jackson Services — Pricing opacity and sticker shock. One review reports $1,829 bill for toilet work (2.5 hrs labor + parts) with no itemized bill provided or follow-up quote given as promised.

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Salem we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 48 reviews across 10 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Fortson, Phenix City, Smiths Station — this Salem guide covers those areas.

Nearby city guides

Auburn, AL · 11 plumbers · 18 mi Marshallville, GA · 10 plumbers · 73 mi Oxford, AL · 10 plumbers · 77 mi Perry, GA · 14 plumbers · 86 mi Conley, GA · 21 plumbers · 86 mi Cropwell, AL · 13 plumbers · 88 mi