ACCS HVAC Plumbing Electrical
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Premium / Upsells
Membership programs detected in reviews
2 concerns
Single but notable site prep/cleanup failure during a major job suggests possible gaps in job site protocols or crew training on larger installations., upselling concerns
Trust Score: 0/100 · Based on 98 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 98 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness—arrived within 15-20 minutes of call for burst water line, with same-day or next-morning availability even on weekends.
Emergency and same-day calls
What To Watch Out For
One review (water heater install) reports inadequate floor protection and cleanup: dirty water stains on entry rug, mud/dirt left on stairs and bathroom floor, unflushed toilet—customer spent an hour cleaning at 33 weeks pregnant.
1 review mentions membership programs or upselling
Single but notable site prep/cleanup failure during a major job suggests possible gaps in job site protocols or crew training on larger installations.
Upselling concerns
Quality & Professionalism
4 of 5 reviews explicitly praise staff friendliness, professionalism, and thorough explanations of work performed.
Communication
Exceptional emergency responsiveness—arrived within 15-20 minutes of call for burst water line, with same-day or next-morning availability even on weekends.
Respect for Your Home
One review (water heater install) reports inadequate floor protection and cleanup: dirty water stains on entry rug, mud/dirt left on stairs and bathroom floor, unflushed toilet—customer spent an hour cleaning at 33 weeks pregnant.
Pricing
Transparent, fair pricing that undercuts big-box competitors significantly—$200 repair vs. $900+ quote from national chain for same part.
Customer reviews
Reviews from Google, Yelp & more
ACC came recommended from several of my neighbors and they weren’t wrong. Quick and reliable service with honest technicians who were thorough in explaining the issue. Would recommend to anyone in the Auburn/Opelika area experiencing HVAC issues
Please read before calling someone else. I have been using Ray and his company for years for multiple different projects with plumbing and HVAC. This past Sunday, my tankless water heater stopped working. Since ACCS Is closed on Sundays, I called a big brand company. I told them before they came that I knew what the issue was and the part that was needed and I didn’t want to pay the $200 weekend fee if they didn’t have the part on them. They assured me they most likely had the part. They showed up and quoted me $900 to replace a $50 part and said it would take 10 days to order. They also highly recommended I Have them replace the $2000 water heater for which they were going to charge me $9000. They wanted me to not want to wait 10 days for the part so I’d go with the new unit. I texted Ray since I have his personal number and he Told me that he could have his crew out first thing Monday morning to replace the part and it would only cost $200, and he had it in stock. Apparently these Big companies like to scare people into replacing their units and way over charge them. Ray and his crews are completely honest and would highly recommend them to anyone for HVAC and plumbing.
Supply line and shutoff valve for a toilet malfunctioned and water was all over the place! Mr. Coker was there within 15-20 minutes of our calling, and the repair was finished immediately! Excellent job indeed, friendly, helpful considerate. Well done!
the office staff and crew member i spoke with were very nice and helpful. they ended up having to take our door frame off to get the water heater out and they did a great job with that. price for all of the work was also extremely fair. i took off a star though bc they didnt properly cover the floor and got dirty water stains on our entry rug and the porch/driveway (had to pressure wash to get rid of), left mud/dirt from shoes on stairs/working area/bathroom rug and floor, and left the upstairs toilet unflushed after being used. having to spend an hour cleaning up after them at 33 weeks pregnant was not appreciated.
ACCS was very prompt in diagnosing the problem with my thankless water. The level of service was top notch and the repair was fast. I have had a few experiences with the ACCS crew and every one of them are so nice and always professional. Thank you ACCS for everything you do. Alway a pleasure.
Business details
Service area
Based in Auburn. Serves 2 nearby cities within 20 miles:
ACCS HVAC Plumbing Electrical