Jackson Services
Plumber · Auburn, AL · Open 24 hours per Google listing
Our verdict
Excellent technician quality and communication, but pricing lacks transparency and can shock homeowners with four-figure bills.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 11 plumbers we've reviewed in Auburn, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently praised for courteous, knowledgeable technicians who explain work thoroughly. 4 of 5 reviews highlight professional demeanor and clear communication.
3 cited reviews
“performed a thorough flushing and inspection, patiently answered questions”
“taking care of my HVAC for over a year now and I am always pleased”
“keep you updated every step of the way. exceptional service on emergency call”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Handles emergency calls with speed and attentiveness. Jamie delivered 'exceptional service on an emergency call' with real-time updates.
1 cited review
“keep you updated every step of the way. exceptional service on emergency call”
Long-term reliability. One customer reports satisfaction over a year of ongoing HVAC maintenance.
1 cited review
“taking care of my HVAC for over a year now and I am always pleased”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness dimension scored only 55/100 despite 4.9 Google rating. This suggests hidden costs or billing disputes not fully captured in public reviews.
Cited in 1 of the 5 reviews we analyzed.
Pricing opacity and sticker shock. One review reports $1,829 bill for toilet work (2.5 hrs labor + parts) with no itemized bill provided or follow-up quote given as promised.
Cited in 1 of the 5 reviews we analyzed.
Administrative follow-up gaps. Customer did not receive copy of invoice or promised quote for additional services after service completion.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Jackson is the best! From the office staff to the technicians, they are super nice and keep you updated every step of the way. I cannot recommend them enough! Shout out to Jamie for delivering exceptional service on an emergency call.”
“Ben was on time, courteous, personable and knowledgeable. He performed a thorough flushing and inspection of our tankless water heater. He demonstrated interest in our home, patiently answered questions and explained services performed and available. We were well-pleased with services provided.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,170 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Jackson Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.