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Klein Plumbing, Inc.

Auburn, AL
3.8(23 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

1 concern

Billing miscommunication on trip charges—1 of 5 reviews documents dispatcher stating one policy (credit applied) versus actual billing (credit not applied, plus second travel charge). Red flag for 2am emergency calls where terms should be crystal clear.

Trust Score: 0/100 · Based on 23 reviews

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How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 23 Reviews Tell Us

Emergency Response

Exceptionally fast turnaround on repairs—multiple reviewers report jobs completed in under 2 hours, critical for burst pipes and active leaks.

Emergency and same-day calls

What To Watch Out For

Pricing transparency issue: one reviewer reports scheduler stated trip charge would be credited against final bill, but it was not, resulting in dual charges for travel.

Billing miscommunication on trip charges—1 of 5 reviews documents dispatcher stating one policy (credit applied) versus actual billing (credit not applied, plus second travel charge). Red flag for 2am emergency calls where terms should be crystal clear.

Quality & Professionalism

4 of 5 reviewers praise quality of workmanship and professionalism of technicians.

Pricing

Pricing transparency issue: one reviewer reports scheduler stated trip charge would be credited against final bill, but it was not, resulting in dual charges for travel.

Fast ResponderClean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

S
Shannon Hogg

This company finished all of our projects professionally, on time and at a fair price. I was impressed with the work and the personnel that performed the work. I have no complaints. I would definitely use their services again.

D
Daniel Burnham

Josh and Trevor do excellent work. They take pride in their work and it shows. They are very accommodating for when you want to add extra work once they get here. They are not rushed and will talk with you. I had to have a concrete slab busted up some so a drain could be moved. Glad I hired them instead of me trying it. They installed tub and vanity, which I bought. Their bill came and it was LESS than their quote!!!!

M
Mal

Great work! I called Klein Plumbing about a shower that was leaking from inside the wall. Josh and Kenny came and had it fixed in less than an hour! They were super nice guys, and I am so grateful to have a working shower again. Josh was very helpful and explained the problem to me, and it didn't cost nearly what I had expected. I will definitely be calling Klein Plumbing if I need anymore work done.

L
Lindsay Green

Klein completed the job we wanted them to do, and the actual work was satisfactory. However, the scheduler said the initial $95 trip charge to assess the situation would be applied against the bill which it was not. When Klein came back the second time to complete the repair they billed for travel time (in addition to the original trip charge). Overall, would not use Klein again because of their mis-communication, and in my opinion, unfair pricing issues.

J
Julie Rogers

I am more than satisfied with the work Klein Plumbing did for me today. Their workers Blake and Drew are top notch. They fixed two tubs, a sink, a toilet, and a garbage disposal all in an hour an a half. While they were here I asked them to look at the toilet and garbage disposal and they fixed them no problem. I originally called around looking for a plumber to fix the tub and sink and was quoted for around $200-250. Klein charges by the hour, but they work fast to make sure they get the job done as quickly as possible. Even with adding the extra fixes, they would have been cheaper than the other quotes I got for just the tub and sink. The only reason I ended up paying more than $200 is because I needed a new garbage disposal. I would most definitely recommend Klein Plumbing to anyone looking for a plumber. I know they will be the people I call for any future plumbing work needed.

Business details

Phone
(334) 821-3085
Address
3409 Skyway Dr, Auburn, AL 36830, USA
Hours
Varies — check website

Service area

Based in Auburn. Serves 2 nearby cities within 20 miles:

Last updated June 26, 2026 · Data from Google Reviews
0

Klein Plumbing, Inc.

3.8$$
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