Klein Plumbing, Inc.
Plumber · Auburn, AL
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Our verdict
Fast emergency response with excellent workmanship, but pricing communication issues have frustrated some customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 11 plumbers we've reviewed in Auburn, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptionally fast turnaround on repairs—multiple reviewers report jobs completed in under 2 hours, critical for burst pipes and active leaks.
1 cited review
“Fixed leaking shower in less than an hour.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviewers praise quality of workmanship and professionalism of technicians.
3 cited reviews
“Finished all projects professionally, on time and fair price.”
“Their bill came and it was LESS than their quote!”
“Fixed leaking shower in less than an hour.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
2 reviews report final bills coming in below initial quotes or estimates.
2 cited reviews
“Their bill came and it was LESS than their quote!”
“Fixed leaking shower in less than an hour.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing miscommunication on trip charges—1 of 5 reviews documents dispatcher stating one policy (credit applied) versus actual billing (credit not applied, plus second travel charge). Red flag for 2am emergency calls where terms should be crystal clear.
“Mis-communication, and unfair pricing issues.”
Pricing transparency issue: one reviewer reports scheduler stated trip charge would be credited against final bill, but it was not, resulting in dual charges for travel.
“Mis-communication, and unfair pricing issues.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Klein completed the job we wanted them to do, and the actual work was satisfactory. However, the scheduler said the initial $95 trip charge to assess the situation would be applied against the bill which it was not. When Klein came back the second time to complete the repair they billed for travel time (in addition to the original trip charge). Overall, would not use Klein again because of their …”
Positive
“This company finished all of our projects professionally, on time and at a fair price. I was impressed with the work and the personnel that performed the work. I have no complaints. I would definitely use their services again.”
“Josh and Trevor do excellent work. They take pride in their work and it shows. They are very accommodating for when you want to add extra work once they get here. They are not rushed and will talk with you. I had to have a concrete slab busted up some so a drain could be moved. Glad I hired them instead of me trying it. They installed tub and vanity, which I bought. Their bill came and it was LESS than their …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2022.
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