Benson Plumbing Heating & Co
Plumber · Auburn, AL
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Our verdict
Excellent phone support but a track record of failed repairs, wasted time, and customer dissatisfaction that undermines any goodwill.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 11 plumbers we've reviewed in Auburn, AL · compare all →
Our opinion, based on the 3 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 3 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
1 of 3 reviews praises responsive phone support and willingness to walk customers through issues before dispatching technicians.
1 cited review
“WONDERFUL customer service we received as inquiring customers”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 3 reviews describe work that made problems worse or failed to solve the original issue, with one complaint escalated to Better Business Bureau.
“Charged $160 for leak they couldn't locate or fix”
Cited in 2 of the 3 reviews we analyzed.
Red flag
Unwillingness to take responsibility: technician blamed customer for warranty expiration on defective toilet; initial estimate didn't flag job as out-of-scope before charging diagnostic fee.
“Charged $160 for leak they couldn't locate or fix”
Cited in 2 of the 3 reviews we analyzed.
2 of 3 reviews report failed or incomplete repairs: one customer charged $160 for an unlocated leak, another had plumbing made worse than before with defective toilet installation.
“Charged $160 for leak they couldn't locate or fix”
Cited in 2 of the 3 reviews we analyzed.
Pricing concerns: charged $160 diagnostic fee for a leak that was never fixed, with no upfront disclosure of service limitations or inability to handle slab leaks.
“Charged $160 for leak they couldn't locate or fix”
Poor responsiveness on actual service calls: one customer waited 3 days for a technician to arrive and determine the job was outside scope, wasting time without resolution.
“Charged $160 for leak they couldn't locate or fix”
Keep it in proportion: these concerns are cited in 2 of the 3 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“they charged me 160.00 to fix a water leak i called them for but the didnt know where it was at that was the first day waited 2 more days for someone to com out and fix my leak that was never fixed just to find out that because it was in the slab and i live to far out i was told they did want to do it if that was the case they should have told me from the start so i could have got some one else to do it they wasted …”
“I made the monumental mistake of hireing these people a while back. They are a complete nightmare. They are the contractors you hear about. They "fixed" my plumbing just enough so it was worse then before they touched it. I bought a brand new toilet that wobbled. Since it was in the storage room we didnt know it until the warrenty was up 30days. They said too bad so sad. Even went to beeter business and maid a …”
Positive
“Benson plumbing is someone I will always keep in mind. As a first time home buyer, I was pretty upset when all of our new home's toilets backed up with no warning. Dee, who took my call, walked me through the issues and while my husband and I were able to correct the problem without their servicemen, I will remember the WONDERFUL customer service we received as inquiring customers. In the future, should we have …”
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The rating picture
Small sample — we've analyzed only 3 of 5 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2017.
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