Benson Plumbing Heating & Co
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Premium / Upsells
Membership programs detected in reviews
3 concerns
2 of 3 reviews describe work that made problems worse or failed to solve the original issue, with one complaint escalated to Better Business Bureau., Unwillingness to take responsibility: technician blamed customer for warranty expiration on defective toilet; initial estimate didn't flag job as out of scope before charging diagnostic fee., upselling concerns
Trust Score: 0/100 · Based on 5 reviews
How they score across what matters
Based on 3 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 5 Reviews Tell Us
Emergency Response
Poor responsiveness on actual service calls: one customer waited 3 days for a technician to arrive and determine the job was outside scope, wasting time without resolution.
What To Watch Out For
2 of 3 reviews report failed or incomplete repairs: one customer charged $160 for an unlocated leak, another had plumbing made worse than before with defective toilet installation.
Pricing concerns: charged $160 diagnostic fee for a leak that was never fixed, with no upfront disclosure of service limitations or inability to handle slab leaks.
Poor responsiveness on actual service calls: one customer waited 3 days for a technician to arrive and determine the job was outside scope, wasting time without resolution.
1 review mentions membership programs or upselling
2 of 3 reviews describe work that made problems worse or failed to solve the original issue, with one complaint escalated to Better Business Bureau.
Unwillingness to take responsibility: technician blamed customer for warranty expiration on defective toilet; initial estimate didn't flag job as out of scope before charging diagnostic fee.
Upselling concerns
Quality & Professionalism
2 of 3 reviews report failed or incomplete repairs: one customer charged $160 for an unlocated leak, another had plumbing made worse than before with defective toilet installation.
Communication
1 of 3 reviews praises responsive phone support and willingness to walk customers through issues before dispatching technicians.
Poor responsiveness on actual service calls: one customer waited 3 days for a technician to arrive and determine the job was outside scope, wasting time without resolution.
Pricing
Pricing concerns: charged $160 diagnostic fee for a leak that was never fixed, with no upfront disclosure of service limitations or inability to handle slab leaks.
Customer reviews
Reviews from Google, Yelp & more
Benson plumbing is someone I will always keep in mind. As a first time home buyer, I was pretty upset when all of our new home's toilets backed up with no warning. Dee, who took my call, walked me through the issues and while my husband and I were able to correct the problem without their servicemen, I will remember the WONDERFUL customer service we received as inquiring customers. In the future, should we have issues, we will use Benson for that reason. Thank you for all of your help and your great customer service, it is definitely a deciding factor in who we will choose to work with in the future.
they charged me 160.00 to fix a water leak i called them for but the didnt know where it was at that was the first day waited 2 more days for someone to com out and fix my leak that was never fixed just to find out that because it was in the slab and i live to far out i was told they did want to do it if that was the case they should have told me from the start so i could have got some one else to do it they wasted my time for three days they should not have a business at all because they really dont know what in the hell they are doing
I made the monumental mistake of hireing these people a while back. They are a complete nightmare. They are the contractors you hear about. They "fixed" my plumbing just enough so it was worse then before they touched it. I bought a brand new toilet that wobbled. Since it was in the storage room we didnt know it until the warrenty was up 30days. They said too bad so sad. Even went to beeter business and maid a claim. SAVE YOURSELF EXTRA MONEY THEY RIP YOU OFF
Business details
Service area
Based in Auburn. Serves 2 nearby cities within 20 miles:
Benson Plumbing Heating & Co