Benjamin Franklin The Punctual Plumber
Plumber · Auburn, AL · Open 24 hours per Google listing
Our verdict
Dispatches within hours even on weekends, but expect premium pricing ($1200+ for standard repairs)—excellent for emergencies, steep for budgets.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 10 plumbers we've reviewed in Salem, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional weekend and after-hours emergency response; dispatched same-day on Saturday for sewer blockage with diagnostic work completed before customer returned home
1 cited review
“Ultra fast and friendly service on the weekend with sewer blockage issue.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians highly knowledgeable and thorough; 4 of 5 reviews explicitly praise diagnostic accuracy, problem-solving speed, and workmanship quality
3 cited reviews
“He was so knowledgeable, fast and thorough with his work.”
“Charged over $1200 which I thought was a bit pricey.”
“Ultra fast and friendly service on the weekend with sewer blockage issue.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong communication and transparency; customers report consistent updates during work, clear explanations of problems (including on-camera root cause demonstration), and upfront quoting before approval
3 cited reviews
“Communication was consistent and easy. Overall cost was reasonable.”
“Ultra fast and friendly service on the weekend with sewer blockage issue.”
“Charged over $1200 which I thought was a bit pricey.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Premium pricing relative to customer expectations; one review of a $1200 toilet flange replacement flagged cost as 'a bit pricey' despite acknowledging technician excellence and uncertainty whether pricing matches industry standard
“Charged over $1200 which I thought was a bit pricey.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Awesome company with great employees. Communication was consistant and easy. Jason did a great job getting our issue resolved quickly. And overall cost was reasonable.”
“Oscar & Juan came to the rescue! I really appreciate the ultra fast and friendly service on the weekend with our sewer blockage issue! Jetted & camera plus showed me on camera the root cause of my blockage and gave me a quote on the repair process and cost if I wanted to have them do the job. Very professional and again much appreciated!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 893 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Salem