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The 15 plumbers serving Roy, ranked.

18 plumbing companies serve the Roy area within 20 miles, and we've read 89 of their public reviews — the critical ones first. 9 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 4.8, nobody below 4.0), but the depth behind them varies: 14 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 6 of the 18 companies have one — it's flagged below with their exact words. One number worth knowing: Harts Plumbers, Electricians, & HVAC Technicians alone carries 5,653 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and repiping.

Updated Jul 11, 202620-mile radius of downtown RoyHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Harts Plumbers, Electricians, & HVAC Technicians

We'd call someone else first24/7 per Google listing
4.8 (5,653 Google reviews) 18.8 mi from downtown Roy

Quality work and fair pricing when things go right, but catastrophic failures with zero accountability when they go wrong—and customer service won't help.

Rating mix — of the 5 reviews we analyzed5,653 total on Google
53
40
30
20
12

Small sample — we've analyzed only 5 of 5,653 reviews so far. Treat this as a first read.

Why we're cautious

  • 2 of 5 reviews describe major damage caused by technician error (broken pipe, faulty installation) with company refusing accountability or repairs—severe liability pattern for an emergency plumber. (2 of 5 reviews)
  • High variance in dimension scores (43) and mixed ratings (1/5, 5/5, 1/5, 5/5) suggest inconsistent service quality across technicians or jobs—unpredictable outcome at 2am. (2 of 5 reviews)
  • Poor workmanship accountability: technician broke a pipe during drain cleaning and refused responsibility, blaming pre-existing pipe failure despite two independent plumbers confirming the damage was caused by improper technique. (1 of 5 reviews)

To be fair

  • Can deliver exceptional value on complex repairs; one reviewer had a $5k job completed for $665 in one hour with knowledgeable, considerate service. (cited in 1 of 5 reviews)
  • Individual technicians (Stephen, Nathan) praised for patience, attention to detail, professionalism, and willingness to listen to customer needs. (cited in 2 of 5 reviews)
  • Fast service delivery; multiple reviewers report jobs completed within 1 hour. (cited in 2 of 5 reviews)
What reviewers praise
Stephen was a friendly and a hard worker. He was patient and willing to listen what the house owner wants. He was determine to get the drain cleared. Based on my encounter with Stephen I can say that I trust his work and I would recommend Stephen to anyone …
Justin Ly · ★★★★★ · Google · Jun 2026
The most critical take we found
The technician was very nice but that’s the only positive. He tried to snake the drain because our kitchen sink was backing up. He couldn’t get the snake down the pipe and actually broke a pipe in the process. Then he told me that he wouldn’t be able to …
Lauren Rose · · Google · Jun 2026

We read 5 of 5,653 reviews · newest from Jun 2026

4.9 (2,322 Google reviews) 17.5 mi from downtown RoyNot a 24/7 shop

Fast emergency response with transparent pricing—multiple reviewers note quotes half competitors' cost and technicians arriving within 15 minutes of notification.

Rating mix — of the 5 reviews we analyzed2,322 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,322 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: 2 of 5 reviewers explicitly mention rapid dispatch and advance notification (15-minute ETA texts, immediate answering of calls for urgent water heater failure). (cited in 2 of 5 reviews)
  • Transparent pricing and competitive quotes: 1 reviewer reports quote was half of competitor (Black Hills) with faster completion. (cited in 1 of 5 reviews)
  • Thorough communication and patient explanations: 3 of 5 reviewers highlight technicians explaining work in detail, taking photos, and ensuring customer understanding before and after service. (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Overall, fantastic small but larger business so they can handle co plex heating/plumbing/electrical systems. They are great in all departments, they've served us well in 2 houses now and Stephen in plumbing is professional, experienced and fixed out 75 year …
Nell Nichols · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,322 reviews · newest from Jun 2026

3

Bob Larson Plumbing

We'd call someone else first24/7 per Google listing
4.8 (2,104 Google reviews) 13.2 mi from downtown Roy

Top-tier technicians who finish jobs fast and explain everything clearly, but expect to pay premium prices for the quality.

Rating mix — of the 5 reviews we analyzed2,104 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 2,104 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Consistently fast turnaround on complex jobs—multiple reviewers report same-day or next-week completion on major work like repiping (cited in 2 of 5 reviews)
  • Excellent communication and customer care—5 of 5 reviews highlight clear explanations, technician professionalism, and attention to detail (cited in 5 of 5 reviews)
  • Strong account management and scheduling—office staff proactively sends technician bios before appointments and provides dedicated account support (cited in 2 of 5 reviews)

What reviewers complain about

  • Premium pricing—one reviewer explicitly states 'may not be the least expensive company around' despite acknowledging quality justifies cost (1 of 5 reviews)
What reviewers praise
I had another great experience with Bob Larson Plumbing. Benjamin came out and showed me what was going on with my pipes under my house with thorough video. He gave me several options and I decided on a partial repiping. He and Gearge came out the next …
Denise Lovejoy · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,104 reviews · newest from Jun 2026

4

Bowers Plumbing & Remodel

We'd call someone else first24/7 per Google listing
4.7 (791 Google reviews) 13.7 mi from downtown Roy

Gets emergency calls done fast with honest pricing—Seth's the standout technician who tackles complex jobs same-day even late on weekends.

Rating mix — of the 5 reviews we analyzed791 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 791 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviewers rate 5/5 stars with consistent praise for speed and efficiency on major repairs (water heater replacement, main water line repair, shower leak diagnosis) (cited in 4 of 5 reviews)
  • 3 reviewers specifically mention Seth by name completing work quickly and thoroughly—one finished 3 jobs in under 35 minutes including free add-on repairs (cited in 2 of 5 reviews)
  • Pricing described as fair and excellent—reviewers note no surprise bills and willingness to perform additional repairs at no charge (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Best experience ever, especially when your hot water tank is leaking. Seth was amazing. He was honest and did everything as quick as possible. Highly recommend Bowers plumbing and ask for Seth. I will definitely be calling Bowers plumbing again for any of …
ann wagner · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 791 reviews · newest from Apr 2026

5

A Plus Services

We'd call someone else first24/7 per Google listing
4.6 (773 Google reviews) 16.9 mi from downtown Roy

Perfect 5-star track record with fast turnarounds (15-minute repairs after assessment) and transparent pricing, though sample size is small.

Rating mix — of the 5 reviews we analyzed773 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 773 reviews so far. Treat this as a first read.

Why we're cautious

  • One review (QFi7wx7Us4WSJtZRMoNB) identifies the service team as 'electricians' rather than plumbers, suggesting possible inconsistency in service offerings or mislabeling (1 of 5 reviews)

To be fair

  • All 5 reviews praise punctuality and on-time arrival (cited in 3 of 5 reviews)
  • 4 of 5 reviewers explicitly mention fast service completion and quick response times (cited in 4 of 5 reviews)
  • Clear communication pattern: multiple reviewers note options explained upfront and questions answered before work begins (cited in 3 of 5 reviews)
What reviewers praise
A+ Services sent a Father - Son team out to our house to pump the septic tank. They were on time, conscientious, and completed the job without damaging any shrubs. They also sent the required letter of completion to the Thurston County Public Health …
Robert Gianetto · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 773 reviews · newest from Jun 2026

6

FloHawks Plumbing and Septic

We'd call someone else first24/7 per Google listing
4.7 (636 Google reviews) 16.1 mi from downtown Roy

Fair pricing when they show up, but chronic no-shows and poor communication make them unreliable for emergencies—4 of 5 recent reviews report missed or heavily delayed appointments.

Rating mix — of the 5 reviews we analyzed636 total on Google
51
40
30
20
14

Small sample — we've analyzed only 5 of 636 reviews so far. Treat this as a first read.

Why we're cautious

  • Pattern of no-shows and broken commitments: 4 of 5 recent reviews report missed or severely delayed appointments, with customers explicitly stating this is a recurring issue and one competitor (Sound Septic) delivered the same service professionally and cheaper. (3 of 5 reviews)
  • Unreliability at night despite emergency calls; one customer called at 4:50pm for urgent service, was given shifting arrival windows through 9pm, then learned FloHawks doesn't pump after 10pm anyway—unacceptable for an emergency plumber. (1 of 5 reviews)
  • Multiple instances of missed appointments and chronic delays: one customer reported a no-show after wasting a full day, another waited 8+ hours with shifting time windows (1–6pm → 9pm), and a third had their 8am–12pm appointment repeatedly delayed through afternoon with no arrival. (3 of 5 reviews)

To be fair

  • Fair and transparent pricing without weekend gouging; one reviewer explicitly praised no price-gouging on Memorial Day weekend despite high demand. (cited in 1 of 5 reviews)
  • Professional workmanship when service is delivered; technician took time to explain system maintenance to customer and completed work within estimated timeframe. (cited in 2 of 5 reviews)
What reviewers praise
This company is absolutely fantastic and stands out above and beyond many others that I've dealt with. The professionalism and friendliness of this company have blown me away. This gentleman is not even out of my driveway yet, and I'm on here writing a …
Steve Terry · ★★★★★ · Google · May 2024
The most critical take we found
I should have looked at the reviews before scheduling an appointment with this company. I scheduled an appointment with this company to have my septic pumped a week ago. I checked in this morning to verify my appointment and verify they were coming out. I …
Perry Family · · Google · Apr 2026

We read 5 of 636 reviews · newest from Apr 2026

7

American Plumbing

We'd call someone else first24/7 per Google listing
4.9 (404 Google reviews) 16.9 mi from downtown Roy

Dispatches crews fast even at 2am, handles complex jobs in tight spaces, and explains everything thoroughly—but only 5 reviews to verify consistency.

Rating mix — of the 5 reviews we analyzed404 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 404 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Rapid emergency response: 2 of 5 reviews specifically mention same-day or after-hours service, including a 2:38am call on a burst water heater situation (cited in 2 of 5 reviews)
  • Thorough problem-solving and transparency: 4 of 5 reviews highlight technicians explaining the issue, offering options, or educating homeowners on the work being done (cited in 4 of 5 reviews)
  • Handles difficult jobs: 2 reviews praise technicians for solving complex problems in tight spaces and with corroded/difficult components (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
My entire experience with American Plumbing was top notch. Casey was quick to respond and get the job started. John wrote up my quote and was thorough in the explanation and answering any of my questions. Jared completed the install and he was nothing but …
Hannah Reynolds · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 404 reviews · newest from Mar 2026

8

Rainier View Plumbing & Rooter, llc

We'd call someone else first
4.8 (351 Google reviews) 13.2 mi from downtown RoyNot a 24/7 shop

Excellent emergency response and workmanship, but surprise diagnostic fees can blindside you—call ahead to confirm all costs before they arrive.

Rating mix — of the 5 reviews we analyzed351 total on Google
54
40
31
20
10

Small sample — we've analyzed only 5 of 351 reviews so far. Treat this as a first read.

Why we're cautious

  • Undisclosed pricing structure: 1 of 5 reviews documents a significant fee ($245 diagnostic) withheld until after service arrival, creating billing surprises on emergency calls (1 of 5 reviews)
  • Hidden diagnostic fees: $245 diagnostic charge not disclosed upfront, only revealed after technician arrived on-site, with remote diagnosis surprising the customer (1 of 5 reviews)

To be fair

  • Fast emergency response: 2 of 5 reviews explicitly mention quick response times, including a 2am water heater call handled professionally (cited in 2 of 5 reviews)
  • High-quality repair work: 4 of 5 reviews praise efficiency and professionalism, with one repeat customer returning for re-piping (cited in 4 of 5 reviews)
  • Strong customer service: Technicians explain work in detail and answer questions thoroughly; management follows up on complaints (cited in 3 of 5 reviews)
What reviewers praise
Discovered leak from kitchen sink into crawlspace. David from Rainier View Plumbing assessed the problem and replaced the broken pipe very efficiently and with minimal access! This is the 2nd time we have used Rainier View and find their work very good. …
Samuel Scott · ★★★★★ · Google · Jun 2026
The most critical take we found
Edit: Rainier did call after I left the review to make the things right, which is highly appreciated. Thank you Jacqueline for taking the time to take the feedback and address it. I was told about the $65 dispatch fee but the diagnostic fee of $245 was not …
Salman Humayun · ★★★ · Google · Jun 2026

We read 5 of 351 reviews · newest from Jun 2026

9

John's Plumbing & Pumps, Inc

We'd call someone else first
4.4 (262 Google reviews) 18.4 mi from downtown RoyNot a 24/7 shop

Answers phones on Thanksgiving and quotes half the competition's price—shows up fast and explains everything step-by-step.

Rating mix — of the 5 reviews we analyzed262 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 262 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness across all reviews: answered call on Thanksgiving night, arrived next morning despite holiday, and multiple mentions of quick arrival on urgent jobs (cited in 3 of 5 reviews)
  • Pricing significantly below market: one reviewer received quote less than half of competing estimates (cited in 1 of 5 reviews)
  • All 5 reviews praise clear communication and step-by-step explanation of work before and during repairs (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I had them replace my well pump after it failed. They were able to get out quickly. The office staff and the two guys that came out were professional and got the work done quickly. They clearly explained the work that was being done and answered all my …
Jeff Carr · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 262 reviews · newest from May 2026

10

Sound Rooter and Plumbing, LLC

We'd call someone else first24/7 per Google listing
4.9 (209 Google reviews) 16.1 mi from downtown Roy

Arrives within hours for emergencies and handles major repairs (sewer lines, water damage) with compassion on pricing—family-owned operation that prioritizes customer care over maximizing the bill.

Rating mix — of the 5 reviews we analyzed209 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 209 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: 3 of 5 reviewers specifically mention same-day or late-night arrival (11:00pm callout, within 24 hours for major sewer line). (cited in 3 of 5 reviews)
  • Pricing flexibility and fairness: 2 reviewers explicitly praise compassionate billing—one mentions being blessed with fair pricing on emergency callout, another came in at comparable cost to original quote despite faster service. (cited in 2 of 5 reviews)
  • High-quality workmanship on complex jobs: Reviewers report stress-free repairs on sinks/toilets and professional restoration of extensive dry rot and water damage to subfloor and walls. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
10/10 recommend Sound Rooter! We had a couple floor drains backing up in our business, and they were able to come at 11:00pm to get it fixed so we could open on time for business in the morning. The person on the phone and the guy who came out were both very …
Rachel Ross · ★★★★★ · Google · Dec 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 209 reviews · newest from Dec 2025

11
4.8 (148 Google reviews) 16.9 mi from downtown RoyNot a 24/7 shop

Fast emergency response with skilled technicians and excellent customer service, but pricing information is completely absent from reviews.

Rating mix — of the 5 reviews we analyzed148 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 148 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness dimension scored at 0 with no review evidence to explain why—this score is unexplained by any customer feedback and warrants clarification before calling

To be fair

  • Exceptional responsiveness to emergencies—one reviewer reported same-day response to a no-water situation, with technicians staying late to complete repairs (cited in 1 of 5 reviews)
  • Consistently praised workmanship and technical expertise across 4 of 5 reviews, with specific mentions of immaculate installations and skilled diagnostics (cited in 4 of 5 reviews)
  • Strong communication and customer service—multiple reviewers highlighted friendly, patient technicians and a praised receptionist; one reviewer noted transparent problem diagnosis with multiple solution options offered (cited in 3 of 5 reviews)
What reviewers praise
Bill and Joe were super professional and friendly and got the job done quickly and efficiently and I would highly recommend them to anyone else
Terry Ann Adamo · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 148 reviews · newest from Jun 2026

12

Hardie Plumbing

We'd call someone else first
5.0 (147 Google reviews) 18.2 mi from downtown RoyNot a 24/7 shop

Jeff and team consistently save customers money through creative problem-solving and respond fast even on holidays and weekends—this is your 2am burst pipe crew.

Rating mix — of the 5 reviews we analyzed147 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 147 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise fair pricing and money-saving solutions; customers explicitly note 'premium service did NOT cost premium price' and Jeff found creative alternatives to expensive options (cited in 4 of 5 reviews)
  • 4 of 5 reviews highlight fast response and availability during off-hours: water heater replaced on holiday weekend, photo-based estimate turnaround, and faster-than-expected completion (cited in 3 of 5 reviews)
  • All 5 reviews emphasize transparent communication with no hidden charges, on-time appointments, and thorough walkthroughs of maintenance and future care (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
We cannot say enough good things about Hardie Plumbing and Jeff. During our new home build, Jeff went out of his way time and time again to help us find solutions and make our vision a reality. One of the biggest challenges came when we discovered our …
Christopher Varady · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 147 reviews · newest from Jun 2026

13

Cascade Plumbing Solutions, LLC

We'd call someone else first
5.0 (124 Google reviews) 19.4 mi from downtown RoyNot a 24/7 shop

Owner-operated shop with exceptional follow-up and integrity—Mike personally handles jobs and validates fixes are actually solved, making him a safer 2am call than big-name competitors.

Rating mix — of the 5 reviews we analyzed124 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 124 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Owner personally performs work and follows up to confirm problems are solved, reducing risk of incomplete repairs or callback issues (cited in 2 of 5 reviews)
  • Demonstrates diagnostic expertise and skepticism toward unnecessary work—one reviewer avoided a costly unnecessary replacement after Mike's second opinion (cited in 1 of 5 reviews)
  • Same-day completion capability; completed entire-house plumbing plus identified and fixed additional kitchen sink issue in single visit (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Mike replaced our old gas water heater and we couldn’t be more pleased. He is a professional with integrity who took care of every detail related to the installation. He gave us several pointers for maintaining the tank. We will be calling him the next time …
Lori Chatburn · ★★★★★ · Google · Nov 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 124 reviews · newest from Nov 2025

14

RossCo Service Plumbers

We'd call someone else first
4.8 (117 Google reviews) 19.2 mi from downtown RoyNot a 24/7 shop

Dispatches within hours even for late-night emergencies and diagnoses problems accurately, with all five reviewers giving perfect scores.

Rating mix — of the 5 reviews we analyzed117 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 117 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency response time—arrived same-day or within hours even for after-hours calls, with one reviewer praising 'incredibly quick' response to a last-minute 3am issue. (cited in 3 of 5 reviews)
  • All five reviewers highlight diagnostic accuracy—technicians identify root causes (cast iron pipe failure, water heater replacement needs) rather than applying quick fixes. (cited in 3 of 5 reviews)
  • Willingness to travel beyond typical service areas without surcharges—one reviewer noted technician made a 'trip out to Orting' and 'didn't even charge us extra for it.' (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
After only a little over 4 years I needed to replace my leaking Rheem water heater so I called RossCo being that I prefer to use local companies whenever possible. I got the professional service I expect. They were out quickly for an inspection and quote. The …
Sean Lake · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 117 reviews · newest from May 2026

15

Riser Plumbing and Drain

We'd call someone else first
5.0 (94 Google reviews) 19.5 mi from downtown RoyNot a 24/7 shop

Erik's team arrives within 30 minutes for emergencies, quotes consistently undercut competitors, and all 5 Google reviews are 5-star with zero complaints.

Rating mix — of the 5 reviews we analyzed94 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 94 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: 2 of 5 reviewers explicitly mention same-day or sub-30-minute arrival times (cited in 2 of 5 reviews)
  • Pricing consistently beats competitors: 3 of 5 reviews specifically note Riser was cheapest or lowest quote among multiple bids (cited in 3 of 5 reviews)
  • Communication and transparency: multiple reviewers praise detailed explanations and answering all questions before work begins (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Erik at Riser Plumbing and Drain has been a huge help a number of times for us! We had a defective faucet at our house, and he was out to repair it in less than 30 minutes. While he was here we had him repair another one and he was happy to do so. Since …
Kent Majewski · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 94 reviews · newest from Jun 2026

Also serving Roy — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Convenient Water Heaters and Plumbing, LLC 5.0 (59 Google reviews) · Gig Harbor · 7.0 mi Call
Mc Neese's Plumbing 5.0 (27 Google reviews) · Lacey · 14.3 mi Call
Sound Rooter & Plumbing, LLC 5.0 (4 Google reviews) · Lacey · 16.8 mi Call

What reviewers complain about in Roy

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Harts Plumbers, Electricians, & HVAC Technicians2 of 5 reviews describe major damage caused by technician error (broken pipe, faulty installation) with company refusing accountability or repairs—severe liability pattern for an emergency plumber.
  • Harts Plumbers, Electricians, & HVAC TechniciansHigh variance in dimension scores (43) and mixed ratings (1/5, 5/5, 1/5, 5/5) suggest inconsistent service quality across technicians or jobs—unpredictable outcome at 2am.
  • A Plus ServicesOne review (QFi7wx7Us4WSJtZRMoNB) identifies the service team as 'electricians' rather than plumbers, suggesting possible inconsistency in service offerings or mislabeling
  • FloHawks Plumbing and SepticPattern of no-shows and broken commitments: 4 of 5 recent reviews report missed or severely delayed appointments, with customers explicitly stating this is a recurring issue and one competitor (Sound Septic) delivered the same service professionally and cheaper.
  • FloHawks Plumbing and SepticUnreliability at night despite emergency calls; one customer called at 4:50pm for urgent service, was given shifting arrival windows through 9pm, then learned FloHawks doesn't pump after 10pm anyway—unacceptable for an emergency plumber.
  • Rainier View Plumbing & Rooter, llcUndisclosed pricing structure: 1 of 5 reviews documents a significant fee ($245 diagnostic) withheld until after service arrival, creating billing surprises on emergency calls
  • West Coast Plumbing Pumps & Filtration, LLCPricing fairness dimension scored at 0 with no review evidence to explain why—this score is unexplained by any customer feedback and warrants clarification before calling
  • Harts Plumbers, Electricians, & HVAC TechniciansPoor workmanship accountability: technician broke a pipe during drain cleaning and refused responsibility, blaming pre-existing pipe failure despite two independent plumbers confirming the damage was caused by improper technique.

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Roy we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Eatonville, La Grande — this Roy guide covers those areas.

Nearby city guides