Rainier View Plumbing & Rooter, llc
Fast Response
Reviewers confirm quick response
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Confirmed by reviews
Unknown
Based on review analysis
1 concern
Undisclosed pricing structure: 1 of 5 reviews documents a significant fee ($245 diagnostic) withheld until after service arrival, creating billing surprises on emergency calls
Trust Score: 0/100 · Based on 351 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 351 Reviews Tell Us
Emergency Response
Fast emergency response: 2 of 5 reviews explicitly mention quick response times, including a 2am water heater call handled professionally
Emergency and same-day calls
What To Watch Out For
Hidden diagnostic fees: $245 diagnostic charge not disclosed upfront, only revealed after technician arrived on-site, with remote diagnosis surprising the customer
Undisclosed pricing structure: 1 of 5 reviews documents a significant fee ($245 diagnostic) withheld until after service arrival, creating billing surprises on emergency calls
Quality & Professionalism
Fast emergency response: 2 of 5 reviews explicitly mention quick response times, including a 2am water heater call handled professionally
High-quality repair work: 4 of 5 reviews praise efficiency and professionalism, with one repeat customer returning for re-piping
Strong customer service: Technicians explain work in detail and answer questions thoroughly; management follows up on complaints
Communication
Strong customer service: Technicians explain work in detail and answer questions thoroughly; management follows up on complaints
Pricing
Hidden diagnostic fees: $245 diagnostic charge not disclosed upfront, only revealed after technician arrived on-site, with remote diagnosis surprising the customer
Customer reviews
Reviews from Google, Yelp & more
Discovered leak from kitchen sink into crawlspace. David from Rainier View Plumbing assessed the problem and replaced the broken pipe very efficiently and with minimal access! This is the 2nd time we have used Rainier View and find their work very good. I highly recommend then to anyone needing a re-piping, water heater, or any plumbing repair. Their staff is good!
Great experience with Rainier View! They responded quickly when my water heater showed an ECC error. Chad investigated the issue and worked with the manufacturer to get a replacement covered under warranty. He and Ryan then handled the installation fast and professionally. They were incredibly helpful and answered all my questions. Highly recommend!
We got great service from Rainier View Plumbing for our water heater that kept alarming. They were able to schedule and appt quickly. Joshua Stavely was our technician and was awesome. He explained how our hybrid water heater works and was able to diagnose the problem quickly. He was also able to perform a yearly maintenance on the water heater while he was here. He made sure all our questions were answered before he left.
Edit: Rainier did call after I left the review to make the things right, which is highly appreciated. Thank you Jacqueline for taking the time to take the feedback and address it. I was told about the $65 dispatch fee but the diagnostic fee of $245 was not disclosed. This was only mentioned after the plumber came on site. The diagnostic was all done remotely which was also surprising. The cost to do any work after is separate from diagnostic so please evaluate and ask for full details before having the plumber out.
Alan was timely and very professional. He was good at explaining the hot water heater’s features . I would totally refer anyone to Rainier View Plumbing. My new hot water feature works great and the price was economical too!
Business details
Service area
Based in Bonney Lake. Serves 10 nearby cities within 20 miles:
Rainier View Plumbing & Rooter, llc