Harts Plumbers, Electricians, & HVAC Technicians
Plumber · Bonney Lake, WA · Open 24 hours per Google listing
Our verdict
Quality work and fair pricing when things go right, but catastrophic failures with zero accountability when they go wrong—and customer service won't help.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Bonney Lake, WA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Can deliver exceptional value on complex repairs; one reviewer had a $5k job completed for $665 in one hour with knowledgeable, considerate service.
1 cited review
“Originally $5k repair done for $665 in one hour.”
Individual technicians (Stephen, Nathan) praised for patience, attention to detail, professionalism, and willingness to listen to customer needs.
1 cited review
“Patient, willing to listen, determined to get drain cleared.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast service delivery; multiple reviewers report jobs completed within 1 hour.
1 cited review
“Originally $5k repair done for $665 in one hour.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews describe major damage caused by technician error (broken pipe, faulty installation) with company refusing accountability or repairs—severe liability pattern for an emergency plumber.
“He broke a pipe in the process and refused to take responsibility.”
Cited in 2 of the 5 reviews we analyzed.
Red flag
High variance in dimension scores (43) and mixed ratings (1/5, 5/5, 1/5, 5/5) suggest inconsistent service quality across technicians or jobs—unpredictable outcome at 2am.
“He broke a pipe in the process and refused to take responsibility.”
Cited in 2 of the 5 reviews we analyzed.
Poor workmanship accountability: technician broke a pipe during drain cleaning and refused responsibility, blaming pre-existing pipe failure despite two independent plumbers confirming the damage was caused by improper technique.
“He broke a pipe in the process and refused to take responsibility.”
Installation quality issues: drain work left unsealed with pipes cut too short, resulting in ongoing leaks a month and a half after service.
Cited in 1 of the 5 reviews we analyzed.
Hostile customer service: when contacted about failed work, phone representative was 'yelling and being very disrespectful,' dismissing complaints with 'what's done is done' and refusing any recourse.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The technician was very nice but that’s the only positive. He tried to snake the drain because our kitchen sink was backing up. He couldn’t get the snake down the pipe and actually broke a pipe in the process. Then he told me that he wouldn’t be able to repair it and I would have to wait at least 5 days if I wanted them to repair it (for$$$, they were going to charge me to repair it). I had to call a second company …”
“I had the worst experience with this company ever. Our garbage disposal was broke and under the sink was a leaking issue. First of all he came late at night to do the job. He never asked if we wanted to replace the garbage disposal. He just cut out the disposal and replaced the drain. It’s a month and a half later and the sink has been leaking still ever since. We called a different company and the guy said that, he …”
Positive
“Stephen was a friendly and a hard worker. He was patient and willing to listen what the house owner wants. He was determine to get the drain cleared. Based on my encounter with Stephen I can say that I trust his work and I would recommend Stephen to anyone that need plumbing done. Thanks again.”
“We had a great experience with Harts. We had a leak in the crawlspace coming from the plumbing for the kitchen sink. They were able to replace the small section that had cracked without replacing the whole pipe system. This was originally quoted as a $5k repair but he was able to do it for $665. Plumber was knowledgeable and considerate. He had the repair done in a hour. I will be recommending this company to anyone …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 5,653 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Bonney Lake · Gig Harbor · Roy