FloHawks Plumbing and Septic
Plumber · Lacey, WA · Open 24 hours per Google listing
Our verdict
Fair pricing when they show up, but chronic no-shows and poor communication make them unreliable for emergencies—4 of 5 recent reviews report missed or heavily delayed appointments.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Olympia, WA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fair and transparent pricing without weekend gouging; one reviewer explicitly praised no price-gouging on Memorial Day weekend despite high demand.
1 cited review
“No crazy prices, no price gouging on Memorial Day weekend.”
Professional workmanship when service is delivered; technician took time to explain system maintenance to customer and completed work within estimated timeframe.
2 cited reviews
“No crazy prices, no price gouging on Memorial Day weekend.”
“Didn't show after wasting full day; second no-show appointment.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of no-shows and broken commitments: 4 of 5 recent reviews report missed or severely delayed appointments, with customers explicitly stating this is a recurring issue and one competitor (Sound Septic) delivered the same service professionally and cheaper.
“Didn't show after wasting full day; second no-show appointment.”
1 more cited review
“Called at 4:50pm, told maybe later than 6pm, then 9pm, then didn't show.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Unreliability at night despite emergency calls; one customer called at 4:50pm for urgent service, was given shifting arrival windows through 9pm, then learned FloHawks doesn't pump after 10pm anyway—unacceptable for an emergency plumber.
“Called at 4:50pm, told maybe later than 6pm, then 9pm, then didn't show.”
Multiple instances of missed appointments and chronic delays: one customer reported a no-show after wasting a full day, another waited 8+ hours with shifting time windows (1–6pm → 9pm), and a third had their 8am–12pm appointment repeatedly delayed through afternoon with no arrival.
“Didn't show after wasting full day; second no-show appointment.”
1 more cited review
“Called at 4:50pm, told maybe later than 6pm, then 9pm, then didn't show.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Poor communication and unclear scope understanding; customer service could not confidently answer whether they could service an RV black tank, and dispatch communication was vague or absent during delays.
“Customer service wasn't sure if they could help clear RV tank.”
1 more cited review
“Called at 4:50pm, told maybe later than 6pm, then 9pm, then didn't show.”
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I should have looked at the reviews before scheduling an appointment with this company. I scheduled an appointment with this company to have my septic pumped a week ago. I checked in this morning to verify my appointment and verify they were coming out. I had already dug out the dirt to expose the lids so they can get the job done. Long story short they informed me that they were not going to make it after a wasted …”
“I called FloHawks at 10:35am on Monday for an urgent septic tank pumping because water in the house was draining slowly. Given a 1-6pm window which was confirmed again at 11:50am. I was told I would get an update when they were on the way or if they were delayed. I called back at 4:50pm to check on timing and was told they might be later than 6pm. I called again at 7:40pm and was told they were coming but it …”
“Don't call.these guys, they don't know if they can help clear an RV black tank.... Customer service wasn't sure if they could help..... It's a 2005 toy hauler , needs the Black water tank cleared out ... How hard is that to understand....”
Positive
“This company is absolutely fantastic and stands out above and beyond many others that I've dealt with. The professionalism and friendliness of this company have blown me away. This gentleman is not even out of my driveway yet, and I'm on here writing a review. This gentleman came in and assessed the situation and then broke it down, leaving me with no questions at all regarding the process and the price. He …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 636 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Own FloHawks Plumbing and Septic?
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