Austin's Greatest Plumbing
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Fast-responding local shop with stellar technician reviews, but one customer reported being charged for unnecessary work and a security lapse.
Why we're cautious
- Security concern: one customer reported technician left lockbox with house key completely open and unsecured (1 of 104 reviews)
- Follow-up failure: same customer reported promised callback from plumber about incomplete/unbilled services was not honored initially, though issue was eventually resolved by owners (1 of 104 reviews)
- One reviewer reported being charged for unnecessary re-piping and false claim of damage (1 of 104 reviews)
To be fair
- Exceptional same-day and rapid emergency response—multiple reviewers report arrival within 1 hour or same-day service on short notice (cited in 4 of 104 reviews)
- Technicians consistently praised for professionalism, patience, and clear explanation of work—6 reviewers explicitly mention communication quality and thoroughness (cited in 6 of 104 reviews)
- Owner involvement in customer service—Rachel (co-owner) explicitly noted for flexibility and logistics support in complex jobs (cited in 2 of 104 reviews)
“I was promised to call back from a plumber today about services that were on the bid that I accepted to be performed at my house that were not completed. I also believe I was charged for the services. No one has been in contact with me additionally, when …”
“I am extremely disappointed in the lack of transparency and the "scare tactics" used by this company. I called them for a slow-draining sink. They first insisted on a full re-pipe under the sink to fix a leak "the right way." Once that was paid for and …”
We read 104 of 246 reviews · newest from Feb 2026 · BBB A accredited