1st Home & Commercial Services
Plumber · Austin, TX · Open 24 hours per Google listing
Our verdict
1st Home & Commercial Services holds 4.8 across 811 reviews with 75/100 sampled at 5-star — Dominic arrived within an hour for a 6-electric-water-heater commercial repair, but 19/100 sample reviews are 1-star including a $99 dispatch + $208 diagnostic combo for what was described as 'change the filter'.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Del Valle, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Within-an-hour commercial response — Dominic stabilized six electric water heaters and built a preventive plan including system flushing per one reviewer.
1 cited review
“Dominic was exceptional and arrived on-site within an hour of our call, which made a big difference for our operations.”
Holiday/emergency capability documented — Chris took a holiday weekend toilet shutoff valve call the night before a hard freeze and showed up early.
Cited in 1 of the 100 reviews we analyzed.
Multi-job repeat customers (gas leak detection, HVAC replacement) name Darius, Andrew, Olen, Anthony, Roy across years of follow-up work.
1 cited review
“Olen and Anthony did an amazing job this morning fixing a break in our main water line to our house.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Documented technician arrival 4 hours late with no text and a follow-up failure — owner promised to investigate, never showed.
“Plumber arrived 4 hours late with no text to say he was on the way. Plumber messed up my Pressure Regulator Valve”
Red flag
Phone-call no-callback complaint among 7 calls in one reviewer's plumber search — not a one-off based on sample volume.
Cited in 1 of the 100 reviews we analyzed.
Diagnostic fees scrutinized — one reviewer paid $99 dispatch + $208 'minor troubleshooting' for what amounted to filter advice.
“So far, it's $99 for standard dispatch fee. And $208 for "minor troubleshooting or diagnostic on specific part of the system"”
Pressure Regulator Valve incident — plumber documented as breaking the PRV then quoting $380 to fix what he allegedly caused, after a $400+ original bill.
“Plumber arrived 4 hours late with no text to say he was on the way. Plumber messed up my Pressure Regulator Valve”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My home is pre-plumbed for water softener. 1st Home & Commercial Services came out and gave me an estimate for hooking up the water softener, which was very nice of them to do. However, they wanted over $1,200. No, that doesn't include the water softener! He said they charge $255 per hour. Sounds more like what a tax attorney would charge. Even if I was willing to pay $255/hour, it should only take a couple of …”
“Be careful. 15 minute job was quoted $150 to $ 250 to connect an ice maker line. Find an independent plumber you can trust . Why pay for an office full of dispatchers !”
“Misleading about their massive fees and billing procedures; unprofessional office staff. Called them to come give me a quote for the repair of a commercial water heater and their response time sounded good. When they came out I was told that the "Evaluation Service Fee," was 255$, regardless of how simple the issue is. Sounded excessive, but since that usually comes with the work, I said ok. Their technician …”
Positive
“Dominic went above and beyond today. He came over to check out our tankless water heater and also took a look at one of bathroom sink filters. He changed the screen out for me because he happened to have one in his truck. Great family owned business. We plan to use them to install our new tankless water heater.”
“Ollin was great. Very respectful and honest and got that job done immediately and did a great job. I had 10 other companies come and nobody was able to do it but ollin. 130% recommend for any future work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8 across 811 reviews vs Yelp sample skewing 1-star around dispatch fees and PRV mishaps.
Should you hire 1st Home & Commercial Services?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own 1st Home & Commercial Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Buda · Del Valle · Dripping Springs · Cedar Creek