1-Tom-Plumber
Plumber · Austin, TX · Open 24 hours per Google listing
Our verdict
Small 4.9-star shop (118 reviews, 92/95 sampled at 5-star) with verified midnight emergency response — Brandyn took a midnight sewer clog and a Belterra business owner reports arrivals within 30 minutes of calling, consistently.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Verified midnight/after-hours service: Brandyn took an emergency sewer call at midnight and one business reports 30-minute arrival times across multiple jobs.
2 cited reviews
“Our sewer pipe clogged at midnight and we booked an emergency service. He arrived on time, worked quickly, and professionally”
“always show up within 30 minutes of calling. My water heater went out at home yesterday, and it was the same treatment.”
Pricing transparency called out — techs explain cost upfront before starting work per multiple reviewers.
1 cited review
“Very friendly & knowledgeable. He explained everything & also made me aware of cost upfront!”
Cited in 2 of the 95 reviews we analyzed — 1 cited review not excerpted here.
Repeat-call loyalty signal: a Belterra business says 1-Tom is the only plumber they trust after trying all the big names.
1 cited review
“always show up within 30 minutes of calling. My water heater went out at home yesterday, and it was the same treatment.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer documented a $200 charge to replace a rubber flapper in a toilet tank — flagged as overpriced for a 5-minute fix.
“GIVEN a cost of $200 to replace a rubber flap in the toilet tank….and an undeclared 3.3% Credit Card Fee”
Undisclosed 3.3% credit card surcharge surfaced as a complaint — reviewer felt it should have been declared upfront.
“GIVEN a cost of $200 to replace a rubber flap in the toilet tank….and an undeclared 3.3% Credit Card Fee”
Keep it in proportion: these concerns are cited in 1 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very friendly and quick response. B U T……. GIVEN a cost of $200 to replace a rubber flap in the toilet tank….and an undeclared 3.3% Credit Card Fee ( that’s THEIR cost of doing business, not mine), I don’t recommend them. I could have easily written a check for no fee, had I been told and they’d have gotten their money less quickly as well. But they charge me a fee and get my money quicker ??Makes no sense …”
“not a company I would recommend”
Positive
“Very impressed with this business and how they interact with clients. They helped me navigate a flooding situation in my home and they were amazing in terms of responsiveness to all my texts and calls and overall simply very professional. Very highly recommend this company! Ben, who did all the work, very knowledgeable and professional!”
“Brandyn did an excellent job for us. Our sewer pipe clogged at midnight and we booked an emergency service. He arrived on time, worked quickly, and professionally, and made sure everything was working perfectly before leaving. He also explained the cause and future prevention patiently and clearly. Brandyn is friendly and reliable – we highly recommend him!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire 1-Tom-Plumber?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own 1-Tom-Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
1-Tom-Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Dripping Springs · Buda · Spicewood · Cedar Park