Reliant Plumbing
Plumber · Cedar Park, TX · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship from field technicians, but serious red flags around billing disputes, refund processing, and aggressive upselling on major jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 200 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response, including nights and holidays. Multiple reviewers praise same-day or next-day arrival for urgent issues like burst pipes and Thanksgiving emergencies.
1 cited review
“Came late at night for temporary fix, followed through next day.”
Cited in 5 of the 200 reviews we analyzed — 4 cited reviews not excerpted here.
High-quality workmanship from individual technicians. 10+ reviews specifically praise technicians by name (Roman, Carlos, Brody, Jason O, Jason F, Luis, Alan, Jose) for thoroughness, professionalism, and problem-solving.
2 cited reviews
“Showed up next day on time, worked hard to figure best solution.”
“Quickly diagnosed issue, explained troubleshooting, right on time.”
Cited in 8 of the 200 reviews we analyzed — 6 cited reviews not excerpted here.
Good communication from field technicians. Multiple reviews note technicians explain issues clearly, provide options, and answer questions thoroughly.
1 cited review
“Quickly diagnosed issue, explained troubleshooting, right on time.”
Cited in 4 of the 200 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing disputes and unexplained charges. Three separate 1-star reviews report either surprise bills ($900 additional charge without explanation), refund withholding since October/November, or disputed $2,500 charges for incomplete services.
“Cannot get a return call for a refund since November.”
Cited in 2 of the 200 reviews we analyzed.
Red flag
Massive platform rating discrepancy: Google 4.7/5 (2,890 reviews) vs. Yelp 2.2/5 (100 reviews). The Yelp reviews specifically detail billing fraud, misdiagnosis, and contract abuse, suggesting possible review-generation campaigns or differential filtering.
“High pressure to sign contract for $27K. No pipe looked at.”
Cited in 3 of the 200 reviews we analyzed.
Red flag
BBB rating of F with zero accredited status. No complaints recorded in past 3 years, but this may reflect non-reporting rather than actual compliance given the multiple open billing disputes in reviews.
Red flag
One reviewer explicitly states the company uses 'relentless follow-up' to generate positive reviews, raising authenticity questions about the Google rating dominance.
“Cannot get a return call for a refund since November.”
Aggressive high-pressure sales tactics on major jobs. Two separate reviews document being pushed to sign contracts for full-house repiping ($27K and house replumbing) without proper diagnosis or discussion of actual problems.
“High pressure to sign contract for $27K. No pipe looked at.”
Cited in 2 of the 200 reviews we analyzed.
Severe refund processing failures. Two customers report being unable to obtain refunds for months despite repeated calls; management refuses to process refunds without field manager approval.
“Cannot get a return call for a refund since November.”
Cited in 2 of the 200 reviews we analyzed.
Pattern of misdiagnosis on major jobs. One reviewer paid for emergency slab leak diagnosis ($11K quote) but actual problem was a water heater ($500 fix); technician reportedly did not inspect fixtures.
Cited in 1 of the 200 reviews we analyzed.
Contract work quality concerns. One reviewer reports technicians cut corners, made unauthorized decisions costing thousands to repair, and disputes accountability after contract execution.
Cited in 1 of the 200 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 200 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This place is a scam, and the reason they have so many reviews is they relentlessly follow-up until you leave one. I had avoided leaving one until now because I was hoping to have this resolved. I had a tech come out to evaluate a leak and was quoted about $2600 for the repair. We were informed that we would be charged 50% up front and then on completion of the work. However, we decided to cancel (same day) because …”
“Called for a water detection visit. Received high pressure to sign contract AND initiate financing for a full house repipe. Not a single pipe looked at during walk through. No discussion of leak detection. Pushed for $27K work. Second company came for second opinion and leak found with easy access for $190. I will not support a company pushing this hard for unnecessary work. You lost any future work for us or any …”
“I was on vacation and received a notice from WCID17 that I was showing continual water usage for over 24 hours. The water was shutoff in the house when I left. I contacted 3 plumbers to come out to determine if and where there was a leak. Reliant Plumbing was the first company to come out and troubleshoot. Without any evidence of where the leak could be the Reliant tech said from his experience as a plumber for …”
Positive
“Great experience from the time I called I spoke with Alan he was very nice and professional told me a price and said his guys would be here the next day! Victor Garcia and Carlos Fuentes Showed up the next day on time, it was not an easy job pipe in my foundation these 2 worked hard to figure out the best solution very polite, hard workers best experience I have ever had .. it was a very stressful situation but …”
“I had a fantastic experience with this team after they installed a new outdoor spigot in my backyard. When I noticed a connection issue a few months later, their office staff was incredibly helpful and managed to fit me in for a follow-up appointment the very next day. My tech consultant, Carlos, did an amazing job. He was prompt, professional, and took the time to be thorough while still working impressively fast. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Extreme gap between Google 4.7/5 and Yelp 2.2/5 ratings. Google reviews praise emergency response and field work; Yelp reviews detail billing fraud, misdiagnosis, contract abuse, and refund withholding. This 2.5-point variance suggests either platform-specific user bases or review generation bias on Google.
Should you hire Reliant Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Reliant Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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