Reliant Plumbing - Austin
Plumber · Cedar Park, TX · Open 24 hours per Google listing
Our verdict
4.7★ across 1,498 reviews but reviewConsistency=0.054 — extreme polarization with 40 one-stars in 100 analyzed; slow_response=10 and surprise_fees=4 are major negatives vs. fast_response=17 in the positives.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Del Valle, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fast_response=17; after-hours calls answered; regular updates with technician photos sent before arrival; weekend availability confirmed
2 cited reviews
“Reliant was quick to respond and extremely professional from start to finish. Communication was clear and consistent, with regular updates and photos of who to expect onsite.”
“Brett Williams is an incredible person to work with! He was prompt, probably spoke to me via phone & text 100+ times within a 3-4 day span (including a holiday), and was always patient & descriptive. His entire crew responded quickly & professionally.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
communication=8; Brett Williams maintained 100+ phone/text exchanges over 3-4 days including a holiday; technician explained each step and preventative recommendations
1 cited review
“Brett Williams is an incredible person to work with! He was prompt, probably spoke to me via phone & text 100+ times within a 3-4 day span (including a holiday), and was always patient & descriptive. His entire crew responded quickly & professionally.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Multiple price options presented at different tiers; resolved plumbing issues immediately on-site per positive reviewers
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tech allegedly forged customer signature on liability form during routine water heater flush; smelled gas, never disclosed it; customer unable to reach anyone for 5 days
“having a routine water heater flush apparently includes the tech FORGING your signature on the liability form, being incredibly condescending to the homeowners... smelled gas and performed a gas leak detection and never let me know. I have been trying to call for 5 days and I have been pushed off.”
Red flag
22-day open 40-foot trench left on property after misdiagnosis; permit never pulled until 2 weeks into work; Drano recommended by tech to 'fix' their incomplete repair
Cited in 1 of the 100 reviews we analyzed.
Red flag
$600 charged for two sink snakes under 15 minutes total; multiple reviewers report pricing 3-4x market rate after work is already done
“I really recommend getting multiple quotes before choosing a company. I had two bathroom sinks snaked that took less then 15 minutes combined and I was charged $600! I was charged $300 for each sink. After I called around because I was so shocked and realized I was scammed from this company.”
Cited in 2 of the 100 reviews we analyzed.
slow_response=10; 3-day wait for manager callback documented; 22-day open trench left after misdiagnosed repair; permit pulled 2 weeks after work started
Cited in 2 of the 100 reviews we analyzed.
surprise_fees=4; $600 for two sink snakes under 15 minutes combined; $1,700 drain cleaning with 'space age' tool; pricing far above market rate per multiple reviewers
“I really recommend getting multiple quotes before choosing a company. I had two bathroom sinks snaked that took less then 15 minutes combined and I was charged $600! I was charged $300 for each sink. After I called around because I was so shocked and realized I was scammed from this company.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If you pay for a service, make sure you read all the fine print regarding the hydro jetting with camera and video option. It does not involve cleaning all lines to the sewer line like I was briefed. Lesson learned and will not do business with them in the future. Look for local plumbers before reaching out to reliant.”
“Called for a water detection visit. Received high pressure to sign contract AND initiate financing for a full house repipe. Not a single pipe looked at during walk through. No discussion of leak detection. Pushed for $27K work. Second company came for second opinion and leak found with easy access for $190. I will not support a company pushing this hard for unnecessary work. You lost any future work for us or any …”
“I had a leaking bathroom sink that seemed like a minor fix. I saw some good reviews for this company and my partner made us an appointment with same day service. The service fee was $89 and gets waived after you accept further work. Ray Baker arrived as our technician. I showed him where the sink was leaking from and he explained that he thought the installation of the sink was bad, which I didn't necessarily …”
Positive
“I had a few things I needed a plumber for. Zach came over easily diagnosed the problem and provided a solution. He provided many options at different price points and was very efficient. Highly recommend him and the company!”
“Jose and Julian came out on a Saturday afternoon and were one time and provided very good service. They made sure to let me know everything that they were doing and got everything up and running. Would recommend these guys.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Reliant Plumbing - Austin?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Reliant Plumbing - Austin?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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