Allens Plumbing
4.8★ across 777 reviews; 100 analyzed with 21 of 100 at 1-star (21% negative) and slow_response (6) + expensive (4) themes — strong field techs but after-hours fees hit $400 over standard rates.
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Why we're cautious
- After-hours emergency premium documented at $400 above standard fees (Yelp, Dec 2025) — not disclosed until after call for service; competitor was $350 cheaper. (1 of 100 reviews)
- Office communication failures in multiple reviews: 3 unreturned voicemails over 4 days (1-star Yelp) and slow Yelp message response noted — field techs praised but back-office reliability gaps persist. (1 of 100 reviews)
- Slow response in 6 of 100 analyzed reviews (themeCounts.slow_response=6); office responsiveness is distinct from tech quality — 1 reviewer left 3 voicemails with no callback over 4 days. (1 of 100 reviews)
To be fair
- Professional theme in 46 of 100 analyzed reviews (themeCounts.professional=46); Brandon R served as single point of contact from site visit through County permit closure on a water main repair. (cited in 3 of 100 reviews)
- Fast response in 17 of 100 reviewed (themeCounts.fast_response=17); same-day service confirmed 13 times in service mentions; price given upfront and job done same visit across multiple Yelp reviewers. (cited in 3 of 100 reviews)
“I live in Kahului and had a leak on our main water line coming from the County water meter. I met a few plumbers at my home to discuss repair options and cost. I ended up choosing Allens Plumbing because of Brandon R. He was professional, courteous, and …”
“Rarely do I give one star ratings but this was frustrating. Can I give a one star for no service? Let's see. Called Allen's for minor plumbing (the hose was stuck onto the washer spigot and after trying all YouTube suggestions and DIY remedies - the hose was …”
We read 100 of 777 reviews · newest from Feb 2026