Ace Drain Cleaning & Plumbing
Plumber · Kihei, HI
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Our verdict
Excellent emergency response and workmanship, but expect sharp communication issues if anything goes wrong—owner has hung up on frustrated customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 12 plumbers we've reviewed in Kihei, HI · compare all →
Our opinion, based on the 3 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 3 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: technician arrived at 7am the morning after a night call and resolved the issue in 20 minutes
1 cited review
“showed up right on time and fixed it in 20 minutes”
Courteous field technicians: both Ikaika and Lorenzo were noted as friendly, polite, and professional
2 cited reviews
“showed up right on time and fixed it in 20 minutes”
“owner stated we don't do that, hung up on me”
Owner occasionally waives service charges entirely, particularly for assessment and advisory work on weekends
1 cited review
“didn't even charge for his service”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner displays unprofessional and dismissive behavior: hung up on customer mid-conversation after laughing off responsibility for cleanup work and refusing to follow up with promised documentation
“owner stated we don't do that, hung up on me”
Scope-of-work communication failures: plumber cut large holes in customer's ceiling without clarifying that drywall repair was excluded, leading to $500 insurance deductible for the customer
“owner stated we don't do that, hung up on me”
Keep it in proportion: these concerns are cited in 1 of the 3 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The gentleman Lorenzo who came to fix the leak from a pipe of the upstairs unit was very friendly, however, he failed to tell us that they had no intentions of cleaning up their mess. We gave permission for him to cut 2 huge holes above our bathtub for them to access the broken pipe easier. I would imagine anyone would assume that if you are going to cut holes in someone's ceiling, that you would replace it to how …”
Positive
“Had a clog that a plunger was not able to clear and I called for help at night. I said it was not urgent since it seemed to be the only toilet effected in the house and there were other toilets that could be used in the mean time but I would like it taken care of as soon as they could get someone out. First thing in the morning, like 7am a man named Ikaika came (showed up right on time!) and was friendly, polite, …”
“I've been a resident of Maui since 1994 and a REALTOR with Coldwell Banker Island Properties for the past ten years. I had an unexpected emergency this past weekend and found a post it note with Ace's Plumbing in the condo. Wes came to the unit and assessed the problem, gave a recommendation to the manager on duty (trying to save them some money) and did this all on the weekend with a family function looming. Wes …”
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The rating picture
Small sample — we've analyzed only 3 of 6 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2024.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.