Allens Plumbing
Plumber · Aiea, HI · Open 24 hours per Google listing
Our verdict
4.8★ across 777 reviews; 100 analyzed with 21 of 100 at 1-star (21% negative) and slow_response (6) + expensive (4) themes — strong field techs but after-hours fees hit $400 over standard rates.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 12 plumbers we've reviewed in Kihei, HI · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Professional theme in 46 of 100 analyzed reviews (themeCounts.professional=46); Brandon R served as single point of contact from site visit through County permit closure on a water main repair.
1 cited review
“I ended up choosing Allens Plumbing because of Brandon R. He was professional, courteous, and responded to each of my concerns with options and suggestions. He was on site for the repair process and served as my single point of contact. Brandon's team followed his example of professionalism, competence, and timeliness.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Fast response in 17 of 100 reviewed (themeCounts.fast_response=17); same-day service confirmed 13 times in service mentions; price given upfront and job done same visit across multiple Yelp reviewers.
1 cited review
“Called Allen's plumbing for a serious drain clog problem between the kitchen sink, washer drain and laundry room. Showed up within a reasonable time (same day). Two very professional and experienced technicians gave me the total price upfront and cleared the problem in no-time.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
After-hours emergency premium documented at $400 above standard fees (Yelp, Dec 2025) — not disclosed until after call for service; competitor was $350 cheaper.
“Their after hours emergency fees are very expensive ($400 on top of the regular service fees). As a result I ended up using another plumbing service that was $350 cheaper.”
Red flag
Office communication failures in multiple reviews: 3 unreturned voicemails over 4 days (1-star Yelp) and slow Yelp message response noted — field techs praised but back-office reliability gaps persist.
“I had a leaking shower valve behind the shower wall which needed to be repaired or replaced. The technician did a good job of repairing the problem and I have no issues with him. However I did have a question for the office. I called 3 times and left a message to return my call. Its been about 4 days now and still no call back.”
Slow response in 6 of 100 analyzed reviews (themeCounts.slow_response=6); office responsiveness is distinct from tech quality — 1 reviewer left 3 voicemails with no callback over 4 days.
“I had a leaking shower valve behind the shower wall which needed to be repaired or replaced. The technician did a good job of repairing the problem and I have no issues with him. However I did have a question for the office. I called 3 times and left a message to return my call. Its been about 4 days now and still no call back.”
After-hours emergency fees run $400 above standard rates per 1 Yelp reviewer (Dec 2025) — led them to use a competitor $350 cheaper.
“Their after hours emergency fees are very expensive ($400 on top of the regular service fees). As a result I ended up using another plumbing service that was $350 cheaper.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Rarely do I give one star ratings but this was frustrating. Can I give a one star for no service? Let's see. Called Allen's for minor plumbing (the hose was stuck onto the washer spigot and after trying all YouTube suggestions and DIY remedies - the hose was stuck and water was already leaking probably from our attempts to untwist the hose attachment. "Let's just call a plumber, they may just need to replace the …”
“Allen's Plumbing was called to replace the toilet tank hardware for 3 toilets. I was told that the hardware had to be purchased. Instead of going to the nearest store, the plumber went to a farther one. The 3rd toilet tank hardware never got replaced. I was told that the shutoff valve needed to be replaced. Instead of calling the Board of Water Supply to turn off the water, I was given an involved story about …”
“Below is the email I sent to the owner Steve in which he never responded. I have to add that my technician, Daniel (though he was late because of his boss) was professional. "Aloha Steve, I am going to also submit a review on Yelp. Let me first say that I was referred to Allens by my long time friend Jorge Chong of Hawaiian Flooring. I called and made an appointment and had a technician, Daniel, come out and …”
Positive
“I live in Kahului and had a leak on our main water line coming from the County water meter. I met a few plumbers at my home to discuss repair options and cost. I ended up choosing Allens Plumbing because of Brandon R. He was professional, courteous, and responded to each of my concerns with options and suggestions. He was on site for the repair process and served as my single point of contact. Brandon's team …”
“Preston is very meticulous and proficient in his craft. He went over and beyond to make sure everything was fixed and completed to the highest standards. Very professional, punctual, friendly, and he took the time to answer all my questions patiently and clearly. I was also pleasantly surprised how quickly my call was serviced.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Allens Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Allens Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.