FastPlumber near me

The 15 plumbers serving Novato, ranked.

For the 16 plumbers working within 20 miles of Novato, we read 1,130 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. The number that matters most here: only 7 of the 16 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Ratings run high here (median 4.9, nobody below 4.0), but the depth behind them varies: 7 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 6 of the 16 companies have one — it's flagged below with their exact words. One number worth knowing: Fast Water Heater Company alone carries 1,452 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown NovatoHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,082 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

S Waters Plumbing

Top pick24/7 per Google listing
5.0 (237 Google reviews) 4.1 mi from downtown Novato
Our take — how we form it

S Waters Plumbing posts 5.0 across 237 Google reviews with 100% positive sentiment in 91 analyzed and zero non-5-star ratings in the sample — 20-year-customer loyalty cited.

Rating mix — of the 15 reviews we analyzed237 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Sunday-night emergency response cited — diagnosed and fixed within an hour after other plumbers were unavailable (cited in 2 of 91 reviews)
  • Transparent quoting praised as 'fair and transparent' with two-option presentations before drywall opens (cited in 2 of 91 reviews)
  • Multi-decade customer retention — one reviewer cites 20+ years, another cites 3 prior jobs on a 55-year-old home (cited in 2 of 91 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I have used S Waters Plumbing for over 20 years and have only good things to say about them. They are prompt, polite, efficient and timely. I highly recommend them!”
Sarah Forsman · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 91 of 237 reviews · newest from Mar 2026

(415) 883-7168
Full report →Website ↗
2

Superior Plumbing & Drain Cleaning Services

Top pick24/7 per Google listing
4.9 (171 Google reviews)4.8 on Yelp (100) 16.5 mi from downtown Novato
Our take — how we form it

Superior Plumbing & Drain Cleaning scores 4.9 across 171 reviews with 97% positive sentiment; fast_response in 17 of 100 sampled, fair pricing in 5, and Saturday same-day water heater repair documented.

Rating mix — of the 15 reviews we analyzed171 total on Google
5★10
4★1
3★0
2★1
1★3

What reviewers keep saying

  • Saturday same-day repair capability confirmed: water heater repaired by 1:30 PM after noon call cited in 1 of 100 reviews (cited in 1 of 100 reviews)
  • Pricing consistently described as reasonable or fair — cheap-plumber mentioned 13 times and fair_pricing theme in 5 of 100 reviews; one customer saved ~$30k vs. competitor quote on sewer lateral (cited in 3 of 100 reviews)
  • Problem-solving depth noted: fixed issue a prior plumber declared unfixable by correctly identifying cast iron pipe cap as key access point (cited in 1 of 100 reviews)

What reviewers complain about

  • Complex multi-visit jobs can drag: one shower valve install required 3 appointments and 2+ months waiting for a cover plate, though technician maintained patience throughout (1 of 100 reviews)
What reviewers praise
“Marco and Santos installed 4 new toilets. They did a fabulous job and left no mess, they even took the boxes that the new toilets came in and hauled away the old toilets. They were very professional and extremely nice. I will definitely be keeping their …”
Linda M · ★★★★★ · Google · Mar 2026
The most critical take we found
“This review meets Yelp's review standards and/or guidelines and contains opinions with facts and observations to support. No threat is intended or implied. The owners are known publicly to State of California regulators, having paid fees and registering two …”
Steve S. · ★ · Yelp · Dec 2020

We read 100 of 171 reviews · newest from Mar 2026

(510) 222-7608
Full report →Website ↗
3

Wright Brothers Plumbing & Gas

Top pick24/7 per Google listing
4.8 (139 Google reviews) 18.1 mi from downtown Novato
Our take — how we form it

Wright Brothers Plumbing & Gas posts 4.8 across 139 Google reviews with zero negatives in 100 analyzed — 48 fast_response mentions and 33 water-heater jobs lead a strong remodel-and-repair mix.

Rating mix — of the 15 reviews we analyzed139 total on Google
5★14
4★1
3★0
2★0
1★0

What reviewers keep saying

  • Water-heater work is the lead specialty — 33 mentions including Saturday emergencies handled inside the hour after cancellation slots (cited in 3 of 100 reviews)
  • Honest-no-upsell calls cited — Ezra told a homeowner the septic fix was easy enough for her husband to do himself (cited in 1 of 100 reviews)
  • Multi-trade scope — full master-bath renovations including tile, glass, fixtures, and gas work (cited in 2 of 100 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“We’ve had plumbers come out for several different jobs at our house, and each time the work was done really well. The prices have always seemed fair, never overpriced. They’ve installed a garbage disposal, put in three new toilets, and cleared out some …”
Jesse Obrien · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 100 of 139 reviews · newest from Feb 2026

(707) 549-0800
Full report →
4

GTO. Plumbing and rooter

Top pick24/7 per Google listing
4.9 (64 Google reviews) 18.1 mi from downtown Novato
Our take — how we form it

4.9★ across 64 reviews with BBB A+; fast_response 13 times and fair_pricing 6 times in 63 analyzed; sewer line replacement came in $5,000 below competing bids; 100% positive sentiment across all analyzed reviews.

Rating mix — of the 15 reviews we analyzed64 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Sewer and lateral work priced $5,000+ below competing bids; creative approach saved a tree over the sewer line (cited in 1 of 63 reviews)
  • fast_response cited 13 of 63 analyzed; same-day service in 6 reviews; gas leak at restaurant fixed same day as call (cited in 3 of 63 reviews)
  • Sewer expertise recognized: only team that actually solved recurring sewer issues that other plumbers couldn't fix; thorough diagnosis including narrow crawl spaces (cited in 2 of 63 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Manolo and his Son of GTO provided EXCELLENT SERVICE! They were professional, courteous, respectful of me, (a 64 year old Woman, home by myself), our home and property and worked relentlessly to resolve our plumbing issues. Manolo provided me with easy to …”
Sonya Roland · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 63 of 64 reviews · newest from Feb 2026

(415) 745-6959
Full report →Website ↗
5

The Plumbing Two

Top pick24/7 per Google listing
4.9 (58 Google reviews) 16.2 mi from downtown Novato
Our take — how we form it

Rick's The Plumbing Two answers midnight sewage calls and Sunday emergencies — 7 weekend_or_emergency mentions and 13 same-day mentions across 63 analyzed reviews on a 4.9/58 rating.

Rating mix — of the 15 reviews we analyzed58 total on Google
5★14
4★0
3★0
2★0
1★1

What reviewers keep saying

  • True 24-hour emergency response — midnight raw-sewage call cleared and same-day Sunday arrivals cited (cited in 2 of 63 reviews)
  • Communication discipline — Ricky cited as 'almost too responsive', stuck to original estimate (cited in 1 of 63 reviews)
  • Repeat-customer trust — multiple reviewers cite 2+ jobs with Rick covering roots, leaks, and crawl-space repairs (cited in 2 of 63 reviews)

What reviewers complain about

  • Finish-work polish noted as weak in one 3-star — paint roller left in can, cleanup misses on a bathroom job (1 of 63 reviews)
What reviewers praise
“Rick from The Plumbing Two is hands-down the most responsive and reliable plumber we’ve ever worked with. He’s saved us on two separate occasions and has completely earned our trust. When we had a major leak, Rick showed up the next day—on a Sunday—and …”
jennifer baker · ★★★★★ · Google · Nov 2025
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 63 of 58 reviews · newest from Nov 2025

(510) 992-9474
Full report →Website ↗
6

Munoz services

Top pick24/7 per Google listing
4.9 (54 Google reviews)4.7 on Yelp (35) 16.9 mi from downtown Novato
Our take — how we form it

Mario's Munoz services holds 4.9 across 54 Google reviews with 23 fast_response and 19 workmanship mentions across 89 analyzed — Sunday 10pm main-drain calls handled under the hour.

Rating mix — of the 15 reviews we analyzed54 total on Google
5★11
4★0
3★0
2★2
1★2

What reviewers keep saying

  • Same-day callbacks even when others ghosted — Munoz arrived after two prior plumbers no-showed/cancelled (cited in 2 of 89 reviews)
  • No-charge honest diagnosis cited — under-trailer water flow inspected and ruled non-plumbing without billing (cited in 1 of 89 reviews)
  • Sunday-night main-drain emergency cleared inside 30 minutes after under-the-hour arrival (cited in 1 of 89 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Great service.. always very responsive Very organizing and clean Happy to recommend to anyone”
Vicente Salinas · ★★★★★ · Google · Mar 2026
The most critical take we found
“Won't recommend at all. I shd be filling complaint against company and Ruben threatening me. Look at dead grass pictures stay away”
Yasir I. · ★ · Yelp · Sep 2020

We read 89 of 54 reviews · newest from Mar 2026

(510) 712-4289
Full report →
7

Top Rated Plumbing & Remodeling

Top pickSmall track record
4.9 (37 Google reviews)4.9 on Yelp (100) 16.5 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Anthony responds within an hour to emergencies and handles complex jobs in older homes without markup for after-hours calls.

Rating mix — of the 15 reviews we analyzed37 total on Google
5★12
4★0
3★1
2★0
1★2

What reviewers keep saying

  • Exceptional emergency response: Multiple reviews document arrival within 20-120 minutes for after-hours burst pipes, water heater failures, and backups (cited in 5 of 140 reviews)
  • No after-hours surcharge despite emergency calls: Multiple 2am and 8:45pm calls handled at standard rates (cited in 3 of 140 reviews)
  • Expertise in older homes (1920s-1940s construction): 6+ reviews specifically praise handling of complex issues in vintage properties (cited in 3 of 140 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I recently used Top Rated Plumbing and couldn’t be happier with the service! From the moment I called, they were professional, responsive, and easy to work with. The plumber arrived on time, explained everything clearly, and completed the job quickly and …”
Dewayne Grayer · ★★★★★ · Google · Mar 2026
The most critical take we found
“My experience as a customer of Anthony is that he came to my home for a consultation, charged me $100, promised me an estimate, and then never followed through. I never received the estimate he promised.  I wrote a review about this on Yelp. Anthony …”
Curro R. · ★ · Yelp · Oct 2020

We read 140 of 37 reviews · newest from Mar 2026

(707) 413-7246
Full report →Website ↗
8

Smart Rooter & Plumbing

Top pickSmall track record
5.0 (27 Google reviews)5.0 on Yelp (45) 16.9 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Sam's Smart Rooter & Plumbing posts 5.0 across 27 Google reviews with 100% positive sentiment in 75 analyzed — 25 fast_response and 12 fair_pricing mentions, plus Sunday emergency follow-ups.

Rating mix — of the 15 reviews we analyzed27 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Sunday and after-hours response — Sam returned for Sunday toilet-tank parts after free same-day quote (cited in 2 of 75 reviews)
  • Transparent pricing reinforced — 12 fair_pricing mentions, customers note 'price was exactly what they said it would be — no surprises' (cited in 2 of 75 reviews)
  • Post-job follow-up — Sam followed up weeks later to verify repair held (cited in 1 of 75 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I had a great experience with Sam at Smart Rooter & Plumbing! From the start, he impressed me with his speedy response—he was on-site quicker than I expected, which gave me peace of mind right away. The price was fair and transparent, which is something I …”
Bryan Butawan · ★★★★★ · Google · Sep 2025
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 75 of 27 reviews · newest from Sep 2025

(510) 222-2297
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
9

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.8 (333 Google reviews)3.0 on Yelp (100) 17.7 mi from downtown Novato
Our take — how we form it

4.8 stars, 333 Google reviews, BBB A+ accredited; but 23 of 100 analyzed are 1-star with expensive theme in 5 and surprise_fees in 2 — strong availability and BBB standing vs. a 28% negative review tail.

Rating mix — of the 15 reviews we analyzed333 total on Google
5★3
4★1
3★0
2★4
1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Verbal estimates inflated then reduced under pressure: sewer line quote ranged $5,000–$16,000 for work a local competitor completed for under $600 — same job. (1 of 100 reviews)
  • Warranty refusal documented: technician did unauthorized work, overcharged, refused to honor warranty, then supervisor hung up on customer complaint call. (1 of 100 reviews)
  • Pricing runs 2-5x competitors on identical scopes: sewer lateral camera bid $600 vs $0 from competitor; pipe repair bid $29,800 vs $9,000; drain clearing labor cost twice the local rate. (2 of 100 reviews)

To be fair

  • Weekend and holiday emergency coverage confirmed: fast_response in 22 of 100 reviews; arrived within the hour on a Saturday of a long holiday weekend when 3 other plumbers declined. (cited in 2 of 100 reviews)
  • BBB A+ accredited; professional theme in 47 of 100 analyzed reviews — technicians described as knowledgeable and thorough across a range of jobs. (cited in 2 of 100 reviews)
What reviewers praise
“Excellent service, quality employees, more than satisfactory work!. My faucet was continually running (while shut off) on a Saturday...after making three other calls to plumbers who either do not or could not work on a Saturday of a long holiday weekend, …”
Jane Chisaki · ★★★★★ · Google · Mar 2026
The most critical take we found
“I called Roto Rooter because our sewer line needed to be snaked. They arrived within an hour. Upon arrival the technician agreed that the line needed to be snaked and said that it would cost $500. I told him that I had a coupon that was offered on RR …”
Ramona Marks · ★★ · Google · Feb 2026

We read 100 of 333 reviews · newest from Mar 2026 · BBB A+ accredited

(510) 621-1486
Full report →Website ↗
10

Sergio's Plumbing

Caveats applySmall track record
4.7 (17 Google reviews)4.6 on Yelp (100) 17.1 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Excellent workmanship and fair pricing with consistently fast response times, but occasional communication lapses on follow-up calls can leave customers waiting.

Rating mix — of the 15 reviews we analyzed17 total on Google
5★11
4★1
3★0
2★0
1★3

Why we're cautious

  • Responsiveness pattern: 2 of 75 reviews (2.7%) explicitly report no callback or failure to follow through on promised phone contact—concerning for emergency situations requiring confirmations (2 of 120 reviews)
  • One diagnosis/sales pressure complaint: Reviewer claims Sergio pushed for landlord involvement and upsell to expensive floor-cutting work that a competing plumber resolved as a 10-minute simple fix; response history suggests Sergio engaged but customer remained unconvinced (1 of 120 reviews)
  • Communication gaps on follow-up callbacks: 2 separate 1-star reviews report promised callbacks that never materialized, leaving customers without scheduling confirmation or status updates (2 of 120 reviews)

To be fair

  • Same-day or next-day emergency response: 6 reviews explicitly mention rapid arrival (15 minutes, 20-30 minutes, or same-day service) even for after-hours calls (cited in 5 of 120 reviews)
  • Pricing fairness and honesty: 7 reviews praise fair/affordable pricing, with multiple mentioning prices below competitors' quotes or discounts offered (cited in 6 of 120 reviews)
  • Thorough diagnostics and problem-solving: 5 reviews note Sergio's ability to quickly identify root causes and go above-and-beyond with solutions (finding lost items, offering free inspections, recommending repair vs. replace) (cited in 5 of 120 reviews)
What reviewers praise
“Highly recommend Sergio!! Super nice, professional, and thorough! Thanks to him we don’t need to call a plumber every 6 months anymore!”
Samantha Ricker · ★★★★★ · Google · Sep 2025
The most critical take we found
“Hit this company up because it had some of the best reviews for plumbers on Yelp. I had a simple clogged drain and he said it would be $120 to clear. I figured it would be no problem... about 5 minutes into being there he took off the top part and pull out …”
Jt B. · ★ · Yelp · Dec 2019

We read 120 of 17 reviews · newest from Sep 2025

(707) 642-4769
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
11

Fast Water Heater Company

We'd call someone else first
4.9 (1,452 Google reviews) 16.2 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Saves customers $1,400+ versus competitors with same-day or next-day installation and genuinely fast emergency response.

Rating mix — of the 5 reviews we analyzed1,452 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,452 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional pricing transparency: $1,400 cheaper than competitors with zero sales pressure (1 of 5 reviews). (cited in 1 of 5 reviews)
  • Rapid response and scheduling: Same-day callback and next-day installation mentioned across multiple reviews; pre-arrival texting to confirm timing. (cited in 3 of 5 reviews)
  • Consistent punctuality: Multiple reviews explicitly mention on-time or early arrival. (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“​I had a great experience working with William on the replacement of my water heater. From start to finish, he was: ​Highly Professional: He arrived on time, respected my home, and completed the job seamlessly. ​Responsive: Communication was excellent; he …”
Marcelo San Martín · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,452 reviews · newest from Jun 2026

(510) 616-4347
Full report →Website ↗
12

Honrath & Stacey Plumbing & Heating

We'd call someone else first
4.9 (213 Google reviews) 18.2 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Shows up fast and charges fair prices—locally owned shop that tackles jobs other plumbers won't touch.

Rating mix — of the 5 reviews we analyzed213 total on Google
5★4
4★1
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 213 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise honesty and fair pricing; multiple reviewers note they undercut competitors' estimates (cited in 3 of 5 reviews)
  • Punctual arrival and immediate work start documented in multiple reviews (cited in 2 of 5 reviews)
  • Willing to repair older/difficult equipment that other companies refuse to service (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Honrath and Stacey have been our reliable Plumbing and Heating service providers for a couple decades now. Over the years they've replaced our water heater, toilet and faucets, maintained and repaired our forced air heating unit and thermostat, unclogged and …”
Tabea L Mastel · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 213 reviews · newest from May 2026

(510) 237-5080
Full report →Website ↗
13

Val Betti Plumbing

We'd call someone else first
4.9 (132 Google reviews) 18.0 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Fast turnaround on emergency calls (next-day service), transparent pricing that matches quotes, and creative problem-solving that avoids unnecessary destruction—no complaints in 5 reviews.

Rating mix — of the 5 reviews we analyzed132 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 132 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Rapid responsiveness: 3 of 5 reviewers explicitly mention quick scheduling (Tuesday call → Wednesday arrival, same-appointment-window arrival) (cited in 3 of 5 reviews)
  • Pricing transparency and fairness: 2 of 5 reviewers praise reasonable/quoted pricing with no surprise charges (cited in 2 of 5 reviews)
  • Strong workmanship and problem-solving: 4 of 5 reviews highlight quality work; one reviewer notes they use non-invasive techniques (copper pipe replacement under driveways without tearing up driveway) (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Placed a call on Tuesday and got a tech out Wednesday morning. He examined my leaking faucet, offered me a few options that he carried in the truck, and then got to work. He did a great job of marking off the sink and ensuring alignment of the new faucet. …”
Mark Garcia · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 132 reviews · newest from Jun 2026

(925) 270-4323
Full report →Website ↗
14

East Bay Plumbing Service

We'd call someone else firstSmall track record
5.0 (33 Google reviews) 16.8 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Steve responds to weekend emergencies and stays late to finish the job right, with consistent praise for expertise and fair pricing across all reviews.

Rating mix — of the 5 reviews we analyzed33 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 33 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency availability: fitted in customer on Saturday for water heater leak discovered Friday afternoon, and stayed past 6pm to complete the work (cited in 1 of 5 reviews)
  • All 5 reviews praise professionalism, expertise, and trustworthiness with consistent 5-star ratings (cited in 5 of 5 reviews)
  • Solves difficult problems: succeeded on shutdown valve replacement where multiple other plumbers failed (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Steve unclogged our drain in minutes. His price was reasonable. He answered all questions, and he was easy to work with. I really can't recommend him enough. East Bay Plumbing is my plumber from now on. They are the best”
Simma Lieberman · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 33 reviews · newest from Jan 2026

(510) 734-2375
Full report →Website ↗
15

Christian Plumbing and Drain

We'd call someone else firstSmall track record
4.3 (19 Google reviews)4.6 on Yelp (100) 17.3 mi from downtown NovatoNot a 24/7 shop
Our take — how we form it

Fast emergency responder with strong workmanship, but inconsistent pricing transparency and occasional no-show issues create real risk at 2am.

Rating mix — of the 15 reviews we analyzed19 total on Google
5★10
4★1
3★0
2★1
1★3

Why we're cautious

  • Referral bait-and-switch: 1 review describes being referred to 'Preferred Plumbing' by dispatcher Jasmine after failed service, raising questions about internal accountability (1 of 121 reviews)
  • Dismissive customer service tone: 1 review documents company responding to pricing complaint with 'duh' and defensive language, poor de-escalation (1 of 121 reviews)
  • Workmanship defect: 1 review reports garbage disposal installed backward with no return visit despite request (1 of 121 reviews)

To be fair

  • Exceptional same-day and emergency response: 8 reviews explicitly praise rapid arrival within hours or same day, often when competitors were unavailable (cited in 8 of 121 reviews)
  • Professional technician quality: 7 reviews highlight skilled, courteous, and efficient work with good cleanup (cited in 7 of 121 reviews)
  • Communication and pricing clarity when it happens: 3 reviews note upfront pricing estimates and status updates during service (cited in 3 of 121 reviews)
What reviewers praise
“Their work is professionally handled and we have used this company for over 10yrs now with other various units! Thanks Kenny”
A Place-2-Live Inc. (AP2L) · ★★★★★ · Google · Jan 2021
The most critical take we found
“They refer out to preferred plumbing I called PP was told I would be put on the emergency list at no extra charge about two hours later I get a call asking if I called yes two hours ago then nothing about an hour and a half later I get a text asking to rate …”
Kim Leslie · ★ · Google · Apr 2021

We read 121 of 19 reviews · newest from Apr 2021

(707) 373-2003
Full report →Website ↗

Also serving Novato — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Plumbing Pro | Vallejo 4.2 (10 Google reviews) · Vallejo · 19.5 mi Call

What reviewers complain about in Novato

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Roto-Rooter Plumbing & Water Cleanup — Verbal estimates inflated then reduced under pressure: sewer line quote ranged $5,000–$16,000 for work a local competitor completed for under $600 — same job.
  • Roto-Rooter Plumbing & Water Cleanup — Warranty refusal documented: technician did unauthorized work, overcharged, refused to honor warranty, then supervisor hung up on customer complaint call.
  • Sergio's Plumbing — Responsiveness pattern: 2 of 75 reviews (2.7%) explicitly report no callback or failure to follow through on promised phone contact—concerning for emergency situations requiring confirmations
  • Sergio's Plumbing — One diagnosis/sales pressure complaint: Reviewer claims Sergio pushed for landlord involvement and upsell to expensive floor-cutting work that a competing plumber resolved as a 10-minute simple fix; response history suggests Sergio engaged but customer remained unconvinced
  • Christian Plumbing and Drain — Referral bait-and-switch: 1 review describes being referred to 'Preferred Plumbing' by dispatcher Jasmine after failed service, raising questions about internal accountability
  • Christian Plumbing and Drain — Dismissive customer service tone: 1 review documents company responding to pricing complaint with 'duh' and defensive language, poor de-escalation
  • Christian Plumbing and Drain — Workmanship defect: 1 review reports garbage disposal installed backward with no return visit despite request
  • Superior Plumbing & Drain Cleaning Services — Complex multi-visit jobs can drag: one shower valve install required 3 appointments and 2+ months waiting for a cover plate, though technician maintained patience throughout

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Novato we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,082 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Nicasio, Petaluma — this Novato guide covers those areas.

Nearby city guides

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