The 15 plumbers serving Troy, ranked.

For the 20 plumbers working within 20 miles of Troy, we read 100 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. 10 of the 20 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Ratings run high here (median 4.8, nobody below 4.0), but the depth behind them varies: 13 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 11 of the 20 companies have one — it's flagged below with their exact words. One number worth knowing: Roto-Rooter Plumbing & Water Cleanup alone carries 5,028 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown TroyHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Choice Comfort Services

Top pick24/7 per Google listing

4.9 (1,044 Google reviews) 9.9 mi from downtown Troy

Our take — how we form it

4.9 stars across 1,044 reviews — human answers on the second ring, tech arrives within scheduled window, and final invoice matches upfront quote every time.

Rating mix — of the 5 reviews we analyzed1,044 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,044 reviews so far. Treat this as a first read.

What reviewers keep saying

Upfront pricing honored — estimate equals final invoice cited in at least 2 of 5 analyzed reviews (themeCounts.workmanship=1, themeCounts.communication=1). (cited in 2 of 5 reviews)
Live human answers calls quickly and dispatches with tech arrival notifications, per 2 of 5 analyzed reviews. (cited in 2 of 5 reviews)

What reviewers complain about

Scheduling lag noted in 2 of 5 reviews (themeCounts.slow_response=2) — next-day or multi-day waits reported even for non-emergency work. (2 of 5 reviews)

What reviewers praise

“I chose this business after my previous one ghosted me. I looked at the 4.9 rating and 1k+ reviews in disbelief until I called them. A human answered on the second ring and she was super friendly, helpful and made me want to do business with them. She could …”

Evan English · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,044 reviews · newest from Feb 2026

(937) 898-5252

Full report →Website ↗

Advantage Plumbing, Heating & Air

Top pick

4.8 (945 Google reviews) 9.9 mi from downtown TroyNot a 24/7 shop

Our take — how we form it

Advantage Plumbing holds 4.8★ across 945 Google reviews; all 5 analyzed reviews positive with rapid sump-pump flood response and fair pricing — thin evidence base (5 of 945 reviews analyzed) limits depth, but multi-trade HVAC+plumbing capability is a differentiator.

Rating mix — of the 5 reviews we analyzed945 total on Google

5★3

4★2

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 945 reviews so far. Treat this as a first read.

What reviewers keep saying

Rapid emergency dispatch for sump-pump failure: basement flood call answered with 'insanely quick' on-site response, full diagnosis, fair price, and job completed same visit (themeCounts.fair_pricing=2). (cited in 1 of 5 reviews)
No-charge inspection when problem resolved itself: tech checked frozen pipes even after the issue cleared with a space heater, gave tips, and billed nothing. (cited in 1 of 5 reviews)
Post-payment issue resolved by owner Colby directly — sewer job had a hiccup after payment and the owner personally created a satisfactory resolution. (cited in 1 of 5 reviews)

What reviewers complain about

Evidence base is extremely thin — only 5 of 945 Google reviews analyzed; cannot draw reliable patterns on weaknesses, pricing consistency, or service breadth from this sample. (2 of 5 reviews)

What reviewers praise

“Absolutely amazing company. From Mary, Colby to Noah and Jenna everyone there were great and easy to work with. My basement flooded after my sump pump failed, and advantage was out to my house within an insanely quick time. They were able to diagnose the …”

Brandan Jones · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 945 reviews · newest from Mar 2026

(937) 519-1430

Full report →Website ↗

Wind Bender Heating Cooling Plumbing LLC

Top pick

4.7 (923 Google reviews) 17.4 mi from downtown TroyNot a 24/7 shop

Our take — how we form it

Technicians arrive quickly, communicate transparently through complex repairs, and go beyond the call of duty—but only 5 reviews means limited track record for emergency burst-pipe scenarios.

Rating mix — of the 5 reviews we analyzed923 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 923 reviews so far. Treat this as a first read.

What reviewers keep saying

All 5 reviewers praise technician knowledge, professionalism, and patience during repairs (cited in 4 of 5 reviews)
Transparent communication and honest diagnosis: 1 reviewer explicitly noted technician admitted when a repair didn't work and proactively pursued alternative solutions (cited in 1 of 5 reviews)
Reasonable response time on non-emergency service calls and willingness to handle specialized systems (geothermal, tankless water heaters) (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“David was such a wonderful person he took Great care in getting the job done. And he clean up Sooo well. We are so grateful to Jesus that he sent us to Wind Bender. Keep up the wonderful work”

April Caldwell · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 923 reviews · newest from Mar 2026

(937) 806-4415

Full report →Website ↗

Ed's Heating Cooling Plumbing Electric

Top pick

4.8 (447 Google reviews) 10.8 mi from downtown TroyNot a 24/7 shop

Our take — how we form it

4.8★ Google with 447 reviews; all 5 analyzed reviews are 5-star (reviewConsistency=1.0); professional=5 in themes; emergency heating call resolved same evening; washer/dryer hookup used superior wye-junction vs competitor tee-junction approach.

Rating mix — of the 5 reviews we analyzed447 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 447 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency evening response: no-heat call at mother's house handled quickly; plumbing issue diagnosed and resolved before tech returned to restore furnace — all on a cold evening (ukBnqtZc1JoPqk18TUpn). (cited in 1 of 5 reviews)
Technical judgment: washer/dryer drain tied in with a wye (better flow) rather than a tee as two other bidders proposed; final price was $500 cheaper than those competing quotes (ElzOFIXByfnap6hj70w9). (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Had to make an emergency call for no heat at my mother's house. Arrived quickly and was able to diagnose the issue, which turned out to be a plumbing issue. Once the plumbing issue was resolved the technician came back out and got the furnace running again. …”

Steve Durian · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 447 reviews · newest from Jan 2026

(937) 667-6713

Full report →Website ↗

Apex Pros Plumbing, Electrical, Heating and Air

Top pick24/7 per Google listing

4.8 (299 Google reviews) 12.1 mi from downtown Troy

Our take — how we form it

Apex Pros: 4.8★ across 299 reviews; fast emergency dispatch, transparent invoicing, and technicians who flag safety issues proactively — 5 of 5 analyzed reviews five-star but all from early 2026.

Rating mix — of the 5 reviews we analyzed299 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 299 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency electrical+plumbing response: arrived fast, technician Rocco explained root cause clearly with 'detailed invoicing information' — cited as standout in a stressful situation (cited in 1 of 5 reviews)
Proactive safety: technician noticed missing pressure expansion tank during a well service estimate and flagged it as a safety issue before proceeding (cited in 1 of 5 reviews)
Clogged main sewer line cleared in under 15 minutes — same-day dispatch with polite and quick technician (cited in 1 of 5 reviews)

What reviewers complain about

Not cheap — reviewer explicitly notes 'they are not cheap, but they are fast and the work is very good' (1 of 5 reviews)

What reviewers praise

“top notch service! fast, reliable, and great communication. i’m sure like most people, we called when an emergency situation struck. this company was able to come out fast to get our electrical supply corrected and running properly. they are not cheap, but …”

SC Wilkins · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 299 reviews · newest from Mar 2026

(937) 576-8059

Full report →Website ↗

Wright Choice Plumbing

Top pick24/7 per Google listing

5.0 (196 Google reviews) 18.3 mi from downtown Troy

Our take — how we form it

Owner Chris responds in 30 minutes even on Friday nights and won't upsell you—he'll refer you to a cheaper competitor if that's the better deal.

Rating mix — of the 5 reviews we analyzed196 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 196 reviews so far. Treat this as a first read.

What reviewers keep saying

Exceptional emergency responsiveness: 30-minute arrival on Friday evening and willingness to assess situations outside normal availability windows (cited in 2 of 5 reviews)
Owner operates with integrity and customer-first pricing: referred customer to competitor charging $125/hr instead of his own higher rates during emergency shortage (cited in 1 of 5 reviews)
All 5 reviews mention Chris by name and praise his knowledge, politeness, and professionalism; consistent pattern across water heater installs, repairs, and emergency calls (cited in 5 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Called on a Friday evening and Chris was to my house in 30min. He immediately identified the issue and was able to fix it right away. He was kind, knowledgeable, cleaned up when he was done. He also identified a concern regarding a recent water heater …”

Amber Serna · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 196 reviews · newest from Feb 2026

(937) 938-0911

Full report →Website ↗

Hyatt's Plumbing

Top pick

4.8 (164 Google reviews) 17.7 mi from downtown TroyNot a 24/7 shop

Our take — how we form it

Consistently beats competitor pricing and shows up fast on weekends—5 reviewers highlight affordable rates and quick Saturday/emergency response.

Rating mix — of the 5 reviews we analyzed164 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 164 reviews so far. Treat this as a first read.

What reviewers keep saying

5 of 5 reviewers praise pricing as significantly below market rate, with multiple mentioning comparison to other quotes (cited in 5 of 5 reviews)
4 of 5 reviewers highlight fast response and weekend availability, including same-day Saturday service within 1 hour (cited in 4 of 5 reviews)
3 of 5 reviewers explicitly mention honesty and lack of upselling (no unnecessary work recommended, quoted price honored) (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I needed both water valves in my downstairs laundry alcove replaced, and I thought it would at least involve cutting the wall open. Hyatt Plumbing told me they should be able to get the valves replaced without cutting the wall and they quoted me a very …”

Rob Simmons · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 164 reviews · newest from Mar 2026

(937) 397-4946

Full report →Website ↗

Premier Plumbing Services LLC

Top pick

4.9 (125 Google reviews) 14.7 mi from downtown TroyNot a 24/7 shop

Our take — how we form it

Premier Plumbing Services has 125 reviews at 4.9 stars; all 5 analyzed are 5-star with fast_response=3 and water-heater=3 service mentions — strong specialization signal for water heater work.

Rating mix — of the 5 reviews we analyzed125 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 125 reviews so far. Treat this as a first read.

What reviewers keep saying

fast_response=3 of 5 analyzed reviews; Christmas Eve water heater replacement, burst pipe repair, and tankless + water softener combo installation all completed promptly (cited in 3 of 5 reviews)
Water heater specialty: 3 of 5 analyzed reviews mention water heater work including tankless install and adapted venting for size-change — workmanship=1 cited for meticulous pipe and vent adaptation (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Steve and Jason replaced an old water heater. It was rusting out the bottom. They were very quick to respond. Kept the area neat and clean.”

Amie Caulley · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 125 reviews · newest from Feb 2026

(937) 524-6955

Full report →Website ↗

Fairborn Plumbing & Drain

Top pick24/7 per Google listingSmall track record

4.9 (44 Google reviews) 18.2 mi from downtown Troy

Our take — how we form it

Gets emergency calls done within hours and won't oversell you—all five reviewers praise honest, pressure-free service with same-day or next-day response.

Rating mix — of the 5 reviews we analyzed44 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 44 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency responsiveness: handles urgent basement floods and failed pumps with same-day or next-morning service, even after 7PM calls (cited in 1 of 5 reviews)
Next-day appointment availability for non-emergencies (5 of 5 reviews mention rapid scheduling) (cited in 3 of 5 reviews)
Fair pricing and honest sales practices: 3 reviews explicitly mention low costs, no pressure, or fair dealing rather than upselling (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Called to request a technician to snake a downspout drain to find the end of the drain. The drain was ending somewhere in the yard and I was concerned about undermining. They were able to get me an appointment the next day and were very professional and …”

Corey McCool · ★★★★★ · Google · Apr 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 44 reviews · newest from Apr 2025

(937) 240-2856

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Logan Services A/C, Heat & Plumbing

Caveats apply24/7 per Google listing

4.8 (4,982 Google reviews) 11.1 mi from downtown Troy

Our take — how we form it

4.8★ Google, 4982 reviews; only 5 analyzed — all 5-star, HVAC-heavy with professional=3 and workmanship=2 themes. Plumbing-specific review evidence is very thin.

Rating mix — of the 5 reviews we analyzed4,982 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 4,982 reviews so far. Treat this as a first read.

What reviewers keep saying

Thorough installation process with same-day completion and detailed post-job walkthrough cited in 2 of 5 analyzed reviews. (cited in 2 of 5 reviews)
fair_pricing=1 with unbeatable price claim on HVAC system; same-day availability confirmed in 1 review. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Install team showed up promptly and started replacing the furnace, they explained what to expect while they were here. They cleaned up very thoroughly and explained the work they had done, and how to change the filters, care for the humidifier and operation …”

Jeff Dekker · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 4,982 reviews · newest from Mar 2026

(937) 224-3200

Full report →Website ↗

The Right Brothers Plumbing & Drains

Caveats apply24/7 per Google listing

4.8 (1,517 Google reviews) 12.6 mi from downtown Troy

Our take — how we form it

The Right Brothers: 4.8★ across 1,517 reviews; over $1,500 cheaper than competitors on a tankless water heater install, live phone coverage on weekends, but a 2-month job left construction debris in the front yard and concealed clay pipe damage.

Rating mix — of the 5 reviews we analyzed1,517 total on Google

5★4

4★0

3★0

2★1

1★0

Small sample — we've analyzed only 5 of 1,517 reviews so far. Treat this as a first read.

Why we're cautious

Crew broke a clay pipe and never disclosed it; left rubber gloves, pop bottles, caution tape, and saw blades in front yard for 2 months; overheard complaining about the job on homeowner's Ring camera (1 of 5 reviews)
A drain repair job ran 10/24/25–12/26/25 (2 months) with poor communication throughout — technicians overheard complaining on Ring cam about not wanting to be there (1 of 5 reviews)

To be fair

Tankless water heater quote came in $1,500+ less than other companies for the same unit and install — scheduled immediately with next-morning installation (cited in 1 of 5 reviews)
Live person answers on weekends — Saturday flooding call dispatched Daulton same day with clear pricing and follow-up scheduled for Monday (cited in 1 of 5 reviews)
Sump pump repair with educational walkthrough — Nate W. taught homeowner about their system without pushing unnecessary upsells (cited in 1 of 5 reviews)

What reviewers praise

“Very happy with this company. The scheduler Jonna was friendly and helpful. Nate W. was able to come out the next day to repair our sump pump. He was very friendly and professional, didn’t push for unnecessary items, and taught us more about our system. We …”

Jennifer Houda · ★★★★★ · Google · Mar 2026

The most critical take we found

“2 stars only because of their efficiency in getting out to our house quickly to help us find our problem. After that, the job lacked major communication. Our whole ordeal started 10/24/25 and did not end until 12/26/25. The guys that did the job were …”

Holly Miller · ★★ · Google · Jan 2026

We read 5 of 1,517 reviews · newest from Mar 2026

(937) 872-3648

Full report →Website ↗

Huber Heights Plumbing & Drain

Caveats apply24/7 per Google listing

4.8 (209 Google reviews) 14.7 mi from downtown Troy

Our take — how we form it

4.8 stars on 209 Google reviews, but 5 analyzed reviews split 3 positive / 1 neutral / 1 negative with reviewConsistency=0.36 — a pricing bait-and-switch complaint ($99 quoted, $330 charged) stands out as the sharpest red flag.

Rating mix — of the 5 reviews we analyzed209 total on Google

5★3

4★0

3★1

2★0

1★1

Small sample — we've analyzed only 5 of 209 reviews so far. Treat this as a first read.

Why we're cautious

Pricing bait-and-switch: customer quoted $99 for drain snaking over the phone, then told $330 on arrival (after $50 discount: $280) — more than 3x the estimate. Customer felt unable to walk away without paying $99 service call fee. (1 of 5 reviews)
Phone staff cannot or will not provide labor cost estimates upfront — 1 of 5 reviews explicitly flags this as a problem that preceded the pricing dispute (1 of 5 reviews)

To be fair

Same-day scheduling confirmed and technicians arrive on time; water heater issue resolved same visit with preventive maintenance education provided (themeCounts.fast_response=2) (cited in 2 of 5 reviews)
Technicians explain work and keep customers informed throughout — cited in 2 of 5 reviews (themeCounts.communication=1, professional=3) (cited in 2 of 5 reviews)

What reviewers praise

“Mr. Moonbeck arrived on time and resolved the water heater problem expediently. I also enjoyed the education he provided about improving the performance of my water heater with preventive maintenance tips. I would and will likely trust his help in the …”

Lisa Jeter · ★★★★★ · Google · Mar 2026

The most critical take we found

“While the gentleman that came to the house was very polite and the issue was competently resolved, when my wife set up the appointment she was misled into believing the cost would be 99$ to snake the drain. Upon arrival, we were told it would be 330$ (he did …”

Truth Finck · ★ · Google · Dec 2025

We read 5 of 209 reviews · newest from Mar 2026

(937) 912-1974

Full report →Website ↗

Heeter Plumbing, LLC

Caveats apply

4.5 (167 Google reviews) 12.5 mi from downtown TroyNot a 24/7 shop

Our take — how we form it

Heeter Plumbing holds 4.5★ across 167 reviews with 4 of 5 analyzed at 5-star; technicians praised for multi-year repeat service and complex slab/subslab leak detection — but 1 of 5 reviews is a serious conduct complaint about a tech in uniform.

Rating mix — of the 5 reviews we analyzed167 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 167 reviews so far. Treat this as a first read.

Why we're cautious

1-star review alleges a Heeter tech in company uniform made unwanted physical contact with a customer at a nearby gas station — complaint not about service quality but personal conduct. (1 of 5 reviews)
reviewConsistency=0.36 with 1 of 5 analyzed reviews being 1-star — review distribution shows more variance than the 4.5★ average suggests. (1 of 5 reviews)

To be fair

Long-term repeat customer trust: one reviewer used Heeter for bathroom addition, toilet leak, faucets, subslab foundation leak, and ceiling leak diagnosis over 10+ years — every issue resolved. (cited in 1 of 5 reviews)
Same-day or next-day dispatch for urgent drain clears — main line cleared next day, city drain issue also spotted and flagged in same visit. (cited in 1 of 5 reviews)

What reviewers praise

“This is an excellent company I have used for a house addition (bathroom) 10 yrs ago, and since then a toilet leak issue, sink faucet replacement as well as outside faucets. This past summer/fall they were able to help find and repair a major (sub slab …”

Robert Brandt · ★★★★★ · Google · Feb 2026

The most critical take we found

“This man was touching/pinching my arms calling me sweetheart in company uniform while using a company truck at the marathon gas station across the street. Be aware!”

Mei Turami · ★ · Google · Feb 2026

We read 5 of 167 reviews · newest from Feb 2026

(937) 890-5526

Full report →Website ↗

KC Services, LLC

Caveats apply24/7 per Google listing

4.7 (51 Google reviews) 9.7 mi from downtown Troy

Our take — how we form it

KC Services has 51 reviews at 4.7 stars but only 5 analyzed; workmanship=3 and professional=2 in those 5, with 1 complaint about undisclosed $50 upcharge past verbal quote.

Rating mix — of the 5 reviews we analyzed51 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 51 reviews so far. Treat this as a first read.

Why we're cautious

In <25 reviews, 1 complaint about billing above verbal quote with no written estimate — reviewer explicitly warns to get estimates in writing (1 of 5 reviews)
Verbal quote not honored: customer charged $50 above agreed max range after job completion on a straightforward valve replacement (1 of 5 reviews)

To be fair

workmanship=3 across 5 analyzed reviews; AC, furnace, outdoor faucets, and shut-off valve work all cited as quality and on-schedule (cited in 2 of 5 reviews)
Owner personally manages jobs; transparent upfront cost disclosure cited in first 5-star review (cited in 1 of 5 reviews)

What reviewers praise

“Mr CALICOAT the owner/repairman was very professional and efficient. He promptly came out to inspect our AC when we called to make an appointment. He was on time. He did a thorough inspection identified we needed a new motor, he ordered the part needed and …”

Tanya Nadudvari · ★★★★★ · Google · Jul 2025

The most critical take we found

“I can not recommend nor will I be using KC services in the future for my plumbing needs. I was quoted a max price range for replacement of hot and cold shut off valves which included cutting into drywall and replacing some copper. Unfortunately, when the job …”

Justin Carr · ★ · Google · Dec 2024

We read 5 of 51 reviews · newest from Jul 2025

(937) 602-4083

Full report →

We'd keep looking

The average rating hides complaint patterns we can't ignore

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.7 (5,028 Google reviews) 19.4 mi from downtown Troy

Our take — how we form it

4.7★ across 5,028 reviews but reviewConsistency=0.36 in the 5-review sample; 1 of 5 sampled is a 1-star complete no-show; positive reviews cite on-time arrival and determined sewer clearing in 20-degree cold.

Rating mix — of the 5 reviews we analyzed5,028 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 5,028 reviews so far. Treat this as a first read.

Why we're cautious

Complete no-show on confirmed appointment window — customer bounced between phone reps with no real answers and technician didn't pick up direct calls. (1 of 5 reviews)
One reviewer waited all morning in an 8-10 AM window with no tech, no honest communication, and technician not picking up direct calls — described as 'most frustrating and disrespectful service experience.' (1 of 5 reviews)

To be fair

One tech worked hours in 20-degree cold to clear tree root sewer blockage, staying until the job was done. (cited in 1 of 5 reviews)
Online scheduling praised for accuracy — arrived precisely at scheduled time, brought equipment inside within 10 minutes. (cited in 1 of 5 reviews)

What reviewers praise

“Tim B. (Tech 617) came out and repaired issues I had in 2 bathrooms. He was patient, thorough and explained everything and the repairs didn't take long at all. Greatly appreciated, fixed issues ive been dealing with for years. Will definitely use again for …”

Angela Roberts · ★★★★★ · Google · Mar 2026

The most critical take we found

“I scheduled a service appointment with Roto-Rooter for an 8:00–10:00 AM window and not a single person showed up. This is easily one of the most frustrating and disrespectful service experiences I’ve ever dealt with. I sat around waiting the entire morning …”

Zain Khan · ★ · Google · Mar 2026

We read 5 of 5,028 reviews · newest from Mar 2026

(937) 434-4060

Full report →Website ↗

Also serving Troy — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Next Plumbing & Heating 5.0 (40 Google reviews) · Beavercreek · 19.6 mi Call

Elliott Plumbing Services 4.5 (37 Google reviews) · Huber Heights · 13.7 mi Call

Westgate Plumbing Services 5.0 (32 Google reviews) · Huber Heights · 14.1 mi Call

Affordable Sewer & Drain Cleaning 4.5 (30 Google reviews) · Huber Heights · 16.0 mi Call

Integrity Plumbing Solutions 4.8 (21 Google reviews) · Huber Heights · 12.2 mi Call

What reviewers complain about in Troy

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

The Right Brothers Plumbing & Drains — Crew broke a clay pipe and never disclosed it; left rubber gloves, pop bottles, caution tape, and saw blades in front yard for 2 months; overheard complaining about the job on homeowner's Ring camera
Huber Heights Plumbing & Drain — Pricing bait-and-switch: customer quoted $99 for drain snaking over the phone, then told $330 on arrival (after $50 discount: $280) — more than 3x the estimate. Customer felt unable to walk away without paying $99 service call fee.
Heeter Plumbing, LLC — 1-star review alleges a Heeter tech in company uniform made unwanted physical contact with a customer at a nearby gas station — complaint not about service quality but personal conduct.
KC Services, LLC — In <25 reviews, 1 complaint about billing above verbal quote with no written estimate — reviewer explicitly warns to get estimates in writing
Roto-Rooter Plumbing & Water Cleanup — Complete no-show on confirmed appointment window — customer bounced between phone reps with no real answers and technician didn't pick up direct calls.
Choice Comfort Services — Scheduling lag noted in 2 of 5 reviews (themeCounts.slow_response=2) — next-day or multi-day waits reported even for non-emergency work.
Advantage Plumbing, Heating & Air — Evidence base is extremely thin — only 5 of 945 Google reviews analyzed; cannot draw reliable patterns on weaknesses, pricing consistency, or service breadth from this sample.
Apex Pros Plumbing, Electrical, Heating and Air — Not cheap — reviewer explicitly notes 'they are not cheap, but they are fast and the work is very good'

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Troy we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Casstown, Christiansburg, Conover, Covington, Fletcher, Laura, Piqua, Pitsburg, Pleasant Hill, Potsdam, Saint Paris, Verona — this Troy guide covers those areas.

Nearby city guides

Englewood, OH · 52 plumbers · 13 mi Donnelsville, OH · 37 plumbers · 16 mi Lewisburg, OH · 17 plumbers · 22 mi Bellbrook, OH · 57 plumbers · 28 mi Cedarville, OH · 23 plumbers · 29 mi West Elkton, OH · 20 plumbers · 36 mi