Roto-Rooter Plumbing & Water Cleanup
Plumber · Centerville, OH · Open 24 hours per Google listing
Our verdict
4.7★ across 5,028 reviews but reviewConsistency=0.36 in the 5-review sample; 1 of 5 sampled is a 1-star complete no-show; positive reviews cite on-time arrival and determined sewer clearing in 20-degree cold.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Bellbrook, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
One tech worked hours in 20-degree cold to clear tree root sewer blockage, staying until the job was done.
1 cited review
“Starting with the initial phone call, my very first encounter was professional and courteous. The technician, Will Falwell, arrived timely and serviced the main sewer drain. He was extremely patient and determined to clear the drain of what ended up being tree roots and vines. He worked for hours in the bitter cold (20 degrees).”
Online scheduling praised for accuracy — arrived precisely at scheduled time, brought equipment inside within 10 minutes.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Complete no-show on confirmed appointment window — customer bounced between phone reps with no real answers and technician didn't pick up direct calls.
“I scheduled a service appointment with Roto-Rooter for an 8:00–10:00 AM window and not a single person showed up. This is easily one of the most frustrating and disrespectful service experiences I've ever dealt with.”
One reviewer waited all morning in an 8-10 AM window with no tech, no honest communication, and technician not picking up direct calls — described as 'most frustrating and disrespectful service experience.'
“I scheduled a service appointment with Roto-Rooter for an 8:00–10:00 AM window and not a single person showed up. This is easily one of the most frustrating and disrespectful service experiences I've ever dealt with.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Tim B. (Tech 617) came out and repaired issues I had in 2 bathrooms. He was patient, thorough and explained everything and the repairs didn't take long at all. Greatly appreciated, fixed issues ive been dealing with for years. Will definitely use again for future repairs.”
“Prompt service. Although the technician was unable to clear this outside underground drain, he made a good attempt and gathered enough diagnostic info to determine that the corrugated tubing had probably collapsed. I was totally satisfied with the effort. He was totally up front with the chances of success (didn't make any wild promises) and the initial costs ($499 for service call and first hour).”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 5,028 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Bellbrook · Englewood · Donnelsville · Troy