Home Services at The Home Depot
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No emergency data in reviews
Budget-Friendly
Based on review analysis
1 concern
Conditional emergency service: 1 of 3 reviews explicitly warns that 24/7 emergency claims are false unless you purchase from Home Depot first.
Trust Score: 0/100 · Based on 7 reviews
How they score across what matters
Based on 3 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 7 Reviews Tell Us
Emergency Response
Misleading emergency availability: advertises 24-hour emergency service but only honors it if Home Depot sells you the equipment; customers without Home Depot products must wait until 8am.
What To Watch Out For
Misleading emergency availability: advertises 24-hour emergency service but only honors it if Home Depot sells you the equipment; customers without Home Depot products must wait until 8am.
Search result spam: appearing in plumber search results despite being a retail store, not a plumbing service provider.
Conditional emergency service: 1 of 3 reviews explicitly warns that 24/7 emergency claims are false unless you purchase from Home Depot first.
Customer reviews
Reviews from Google, Yelp & more
My mother Asunta Burke visited your store this afternoon and I wanted to thank you for your terrific service. Her plumber had purchased a dehumidifier last year and it never worked. She tried numerous times to have him either fix it or return it. He never followed through. Today she went to your store thinking she would have to purchase a new one. The store mgr. Chris Sompi and Master Plumber Forist McLain not only gave her a new one at no charge but followed her home and installed it. She wanted to thank these two men for the excellent customer service. I also emailed your corporate office as they should be aware of the great team in Pittsfield. My mother is 89 years old and is handicapped. Your employees put a smile on her face. Thanks again, Jim Burke
It says they're open twenty four hours for emergency service but only if they sell you the water heater. Otherwise you're on your own until eight a m the next day , even though they're supposed to be open twenty four hours.
Looking for a Plumber - why is this in my search results? They need to stop keyword spamming for free advertising! Unless Home Depot will send someone out to my home to fix drains and pipes they should not show up on searches for Plumbers!
Business details
Service area
Based in Pittsfield. Serves 1 nearby cities within 20 miles:
Home Services at The Home Depot