Frank Gay Services
Fast emergency response and excellent workmanship, but pricing can be significantly higher than market rates with upselling concerns on major repairs.
Small sample — we've analyzed only 5 of 7,808 reviews so far. Treat this as a first read.
Why we're cautious
- Pattern of aggressive upselling on major system replacements: 1 of 5 reviews documents quotes 6-9x higher than competitive regional pricing for septic work (1 of 5 reviews)
- Scope creep behavior: technician added AC sticker during unrelated septic service call; suggests opportunistic cross-selling tactics (1 of 5 reviews)
- Significantly higher pricing than regional market: septic pump charged $500 vs. $350 paid 4 months prior; drain field quote of $20,000 when comparable work costs ~$3,000 in the area; $554 charged for light fixture rehang taking under 1 hour (2 of 5 reviews)
To be fair
- Exceptional emergency responsiveness: technician resolved A/C issue in 20 minutes and completed inspection, diagnostic and repair in under 2 hours (cited in 2 of 5 reviews)
- Knowledgeable technicians who explain work clearly: 3 reviewers specifically praised technician communication and educational approach to system maintenance (cited in 3 of 5 reviews)
- Responsive to customer complaints: company proactively followed up on pricing concern and issued $200 credit adjustment within 24 hours (cited in 1 of 5 reviews)
“My A/C capacitor had gone so I called Frank Gay and they were to get me on the schedule as an emergency. Hemraj Singh was our service technician and he did an amazing job. Super knowledgeable and very friendly. He had us up and going in about 20 minutes. He …”
“Technician was friendly but seemed to be more of a salesman!! We where charged almost $500 to have the septic tank pumped where we had paid $350 4 months ago to have it pumped!! He informed us that we needed a new septic system (tank and drainage system. The …”
We read 5 of 7,808 reviews · newest from Jun 2026