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Frank Gay Services

The Villages, FL
4.8(7808 reviews)
RESPONSE

Unknown

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EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium

Based on review analysis

RED FLAGS

2 concerns

Pattern of aggressive upselling on major system replacements: 1 of 5 reviews documents quotes 6 9x higher than competitive regional pricing for septic work, Scope creep behavior: technician added AC sticker during unrelated septic service call; suggests opportunistic cross selling tactics

Trust Score: 0/100 · Based on 7808 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 7808 Reviews Tell Us

Emergency Response

Emergency and burst pipe repair

What To Watch Out For

Significantly higher pricing than regional market: septic pump charged $500 vs. $350 paid 4 months prior; drain field quote of $20,000 when comparable work costs ~$3,000 in the area; $554 charged for light fixture rehang taking under 1 hour

Upselling concerns: technician quoted $29,000 septic system replacement during routine pump service; customer felt pressure toward major repairs during minor service calls

Pattern of aggressive upselling on major system replacements: 1 of 5 reviews documents quotes 6 9x higher than competitive regional pricing for septic work

Scope creep behavior: technician added AC sticker during unrelated septic service call; suggests opportunistic cross selling tactics

Quality & Professionalism

Knowledgeable technicians who explain work clearly: 3 reviewers specifically praised technician communication and educational approach to system maintenance

Communication

Exceptional emergency responsiveness: technician resolved A/C issue in 20 minutes and completed inspection, diagnostic and repair in under 2 hours

Knowledgeable technicians who explain work clearly: 3 reviewers specifically praised technician communication and educational approach to system maintenance

Responsive to customer complaints: company proactively followed up on pricing concern and issued $200 credit adjustment within 24 hours

Upselling concerns: technician quoted $29,000 septic system replacement during routine pump service; customer felt pressure toward major repairs during minor service calls

Pricing

Responsive to customer complaints: company proactively followed up on pricing concern and issued $200 credit adjustment within 24 hours

Significantly higher pricing than regional market: septic pump charged $500 vs. $350 paid 4 months prior; drain field quote of $20,000 when comparable work costs ~$3,000 in the area; $554 charged for light fixture rehang taking under 1 hour

Good Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

T
Travis Barbee

My A/C capacitor had gone so I called Frank Gay and they were to get me on the schedule as an emergency. Hemraj Singh was our service technician and he did an amazing job. Super knowledgeable and very friendly. He had us up and going in about 20 minutes. He showed me how to better maintain my system and options on the components that needed additional servicing in the future. All in all it was a great experience and I would highly recommend this company for you A/C needs.

A
Ashley Charity

We had a prepaid electric service appointment that’s turned into a diagnostic, repair and install for surcharge protection. Brendan was extremely knowledgeable and informative. He gave us all our options and provided us his professional opinion. Completed the inspection, diagnostic and repair on under 2 hours. Appreciate his services. Highly recommend Frank Gay services!!!!

G
Gayle Taylor

I would like to thank Zach Brown, for his excellent service. Very pleasant, went over things with me. Explaining to what he was going to do. Moved into my home over 20years ago. So I had the original spigot. So he explained to what needed to get done. Again thank you Zach and Frank Gay for your excellent service. I will recommend Frank Gay to family and friends

B
Bob Kesler

Technician was friendly but seemed to be more of a salesman!! We where charged almost $500 to have the septic tank pumped where we had paid $350 4 months ago to have it pumped!! He informed us that we needed a new septic system (tank and drainage system. The quote was for $29,000. The quote for a new drain field was $20,000. I know this is extremely high for a conventional gravity 1000 gallon septic system. We know people in our area who have had new drain fields installed for around $3,000. Also we noticed that he had put a sticker on our AC unit (which had nothing to do with the service call). We will definitely not be using their services in the future and will certainly NOT be recommending them to anyone!!

R
R G

First let me say the technician was 5 star, the reason I only gave it 3 stars is because what then charged for what they did was way out of proportion. I paid 554.00 for them to replace a 4.00 plastic ceiling box and rehang my existing dinning room light, took him less than an hour. Now let me say I agreed to the price up front there was no deception on there part at all. I know it was way to high for what needed to be done, because I'm a retired contractor, but at 76 now , I just can't get on a ladder and do it myself anymore. So they won't be getting a call from me in the future for any other repairs needed. 3 DAYS LATER I'm happy to let everyone know a very pleasant lady named Jessica reached out to me the next day and said she would review this with upper management and get back to me . She did the very next day and offered me a 200.00 adjustment to my bill. I was very pleased with that and was very amazed at how quickly they acted to please me. From Jessica to the technician I have to say were all amazing to work with. *****

Business details

Phone
(352) 306-0215
Address
320 US-441, Lady Lake, FL 32159, USA
Hours
Open 24 hours

Service area

Based in The Villages. Serves 6 nearby cities within 20 miles:

Last updated July 3, 2026 · Data from Google Reviews
0

Frank Gay Services

4.8$$$$
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