Rocket Rooter Septic and Plumbing
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
No show/late arrival on confirmed appointment: 1 of 5 reviews documents significant scheduling failure (20+ minutes late, poor communication), leading customer to cancel and switch competitors entirely
Trust Score: 0/100 · Based on 75 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 75 Reviews Tell Us
Emergency Response
Fast response when committed: 2 reviews mention same-day or next-day service, with one crew arriving early
What To Watch Out For
Appointment reliability issues: customer scheduled 9:00am appointment, crew did not arrive until 10:20am without advance notice, and provided vague 2-hour arrival window when called
No show/late arrival on confirmed appointment: 1 of 5 reviews documents significant scheduling failure (20+ minutes late, poor communication), leading customer to cancel and switch competitors entirely
Quality & Professionalism
High-quality workmanship on complex jobs: 3 of 5 reviews specifically praise thorough, skilled work even on difficult septic situations with obstacles
Professional, friendly staff: multiple reviewers praise crew demeanor and thoroughness
Communication
Appointment reliability issues: customer scheduled 9:00am appointment, crew did not arrive until 10:20am without advance notice, and provided vague 2-hour arrival window when called
Pricing
Reasonable pricing: customers explicitly call costs fair and competitive
Customer reviews
Reviews from Google, Yelp & more
Excellent service and quick response! 😁Robert was very friendly and thorough. I will be a repeat customer.
These did a wonderful job. I called them on Friday. They were here Monday. Very professional very polite I think it’s a very reasonable cost these guys had a hard time getting my septic tank lid off, but they worked hard real real hard and finally got it off. It looked like nobody had done it before so thank you guys and I will call you again 10 out of 10.
I'm not much on posting reviews, but a month or so ago I was having a septic issue, so I checked around, made a few calls, then I called Doug at Rocket Rooter Plumbing....he said tomorrow or maybe he can get his tech to me later in the afternoon. .. Great, Jason (i believe his name was) showed up a couple hours later and went right to work. To make a Long story short....it wasn't an easy job as my septic was under my stone landscaping and poured concrete edging..... but this gentleman did a fine job, he worked through the obstacles and we decided to put risers in... beautiful job... I can't be more impressed. Call Doug at ROCKET ROOTER PLUMBING and I think you will be happy you did.
Called last Friday for an appointment for Monday @ 9:00. Sit and waited till 9:20 called them and ask why the hadn’t arrived. Told me in a matter of fact way. That he was in Leesburg and it would be maybe between 10 to 12? 😡. Don’t trust anyone that don’t keep their word! I canceled the appointment and called A1. Will never call these folks again. Just bad faith and word is absolutely worthless. Do yourself a favor and don’t click on the first listing for septic services. 😡
Yesterday I contacted Doug. I was having issues with my septic backing up. Due to hurricane Ian he could not send anyone out. He was helpful over the phone for some things to do and set an appointment for today. The crew showed up early!! Really nice couple of young men. Got right to work. Within an hour they had completed pumping out my espy tank and cleaned the filter! Very professional crew! Thanks Doug!! I highly recommend these folks if you have plumbing needs, especially septic, since that is the only service have used so far.
Business details
Service area
Based in The Villages. Serves 4 nearby cities within 20 miles:
Rocket Rooter Septic and Plumbing