CPM Plumbing INC.
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Mid-Range
Based on review analysis
1 concern
Pre job deposit deposited before work authorization or clear scope agreement—reviewer felt misled despite later refund and strong field performance
Trust Score: 0/100 · Based on 20 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 20 Reviews Tell Us
Emergency Response
4 of 5 reviewers praise quick emergency response and field expertise, with one emergency resolved in under 2 hours
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Deposit handling lacks transparency: one reviewer discovered their check was deposited before work began with no clear agreement on deposit terms or minimum charges
Phone-based initial contact shows inconsistency in professionalism and clarity with at least one reviewer struggling to understand the representative
Pre job deposit deposited before work authorization or clear scope agreement—reviewer felt misled despite later refund and strong field performance
Quality & Professionalism
4 of 5 reviewers praise quick emergency response and field expertise, with one emergency resolved in under 2 hours
Field coordinators and plumbers (Charles, Steve, Gabby) receive individual praise for professionalism and technical knowledge
Customer reviews
Reviews from Google, Yelp & more
INCREDIBLE in every way. CPM was prompt, efficient and meticulous on our new build. We had previously used them in our last home and knew they were our go to for all plumbing services. We added a water softener and were very happy with that as well. Quality, price and integrity are all on point with CPM. Highly Recommend!
Another great service experience! CPM responded quickly, Gabby the field coordinator does a wonderful job accessing the customers issue and provides the right specialist for the task.
Excellent company to work with. Very knowledgeable and the most important is their honesty. Every time i have called with an emergency, they always come through whether for my home or my business. I highly recommend them.
Got my deposit back quickly but it’s not right to deposit a check before a job is actually started. I got an initial bad impression on the phone because I could hardly understand the person I was talking to (a different guy from the one who came) and I could hear his kids screaming in the background. Yet , Steve, the guy who was sent to give us an estimate, gave us the best impression, the total opposite of the impression on the phone, so we went along and provided a deposit. There was no agreement for them to buy parts nor do anything in particular, other than hold our spot for them to come back and actually start the job. At the end , we decided against the company and were very surprised to find out our check had already been deposited, when the repair had not even started. All they did was shut the water on that particular faucet to stop the leak until they could come back (and I would have been ok with paying just for that, but my deposit was much more than that was worth!). Nothing was said about a minimum to come give an estimate, the way other companies do. Yes, I did get my deposit back quickly, but the point is that I got a general bad impression from the get-go : One of lack of professionalism and clarity, on the phone. But Steve, the actual plumber who came, was great. Very knowledgeable, knows his craft.
We had a plumbing emergency today at our home in The Villages. CPM had someone here in less than 2 hours and the very nice young man named Charles fixed the problem quickly. We are very happy with them.
Business details
Service area
Based in The Villages. Serves 4 nearby cities within 20 miles:
CPM Plumbing INC.