The 12 24/7 plumbers serving Studley

These 12 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 60 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown StudleyHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 60 reviews across 12 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Studley →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Michael & Son Services

Top pick24/7 per Google listing

4.8 (9,708 Google reviews) 11.6 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Technicians arrive same-day with professional attention to detail, explain work clearly, and charge fairly—but only 5 reviews means limited track record for emergency reliability.

Rating mix — of the 5 reviews we analyzed9,708 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 9,708 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day or next-day scheduling even during adverse weather (snow mentioned in 2 reviews) (cited in 2 of 5 reviews)
Technicians explain problems and solutions clearly so homeowners understand costs and can make informed decisions (3 reviews emphasize communication quality) (cited in 3 of 5 reviews)
Clean, safety-focused workmanship with attention to detail (boot covers, wire organization, professional presentation) (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Andrew was friendly and provided great information so we could make informed decisions for our home and family. He provided lots of different options and we didn’t feel like we were being “conned” or tricked as we often do. He was on time and professional! …”

Carrie Barbagallo · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 9,708 reviews · newest from Mar 2026

(804) 603-8738

Full report →Website ↗

Any Time Emergency Plumbing

Top pick24/7 per Google listing

4.7 (233 Google reviews) 15.4 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arrives same-day on emergency calls with upfront pricing and thorough explanations—Dana Davis specifically mentioned by name across multiple reviews for professionalism.

Rating mix — of the 5 reviews we analyzed233 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 233 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day emergency response: 2 of 5 reviewers explicitly mention same-day arrival during emergencies (including New Year's Day and late-night calls). (cited in 2 of 5 reviews)
Transparent pricing and honest quotes: 3 reviewers praise upfront, fair pricing that matches or beats competitor estimates. (cited in 3 of 5 reviews)
Clear communication and customer education: 2 reviewers specifically mention plumbers explaining work thoroughly so customers understand the issue, contrasting with competitors who 'keep you in the dark'. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Anytime plumbing went over and beyond to fix a issue I had with multiple leaks due to pipe freezing issues. He was not satisfied until all issue were resolved i highly recommend them if you have any plumbing issues. Thanks again”

Alphaeus Allen · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 233 reviews · newest from Feb 2026

(804) 869-2686

Full report →

Just Better Home Services - Richmond

Top pick24/7 per Google listing

4.7 (163 Google reviews) 14.0 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Dispatches technicians same-day for emergencies and explains every repair in detail, with consistent 5-star reviews praising specific techs like Tyler and Mike.

Rating mix — of the 5 reviews we analyzed163 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 163 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day emergency response: 2 of 5 reviewers explicitly mention same-day arrival during urgent situations (waterline emergency, rental unit deadline) (cited in 2 of 5 reviews)
Thorough diagnosis and transparent pricing: 2 reviewers highlight clear explanations of problems and upfront cost estimates before proceeding (cited in 2 of 5 reviews)
Quality workmanship with follow-up: One reviewer notes technician proactively tested all water faucets post-repair and provided documentation of work done (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Tyler is the Techn. That has worked on my heating, cooling system and plumbing. He’s always done a very good job and has given me great advice it’s more comfortable for me to see a familiar face. Tyler always takes the time to explain things to me especially …”

Benay Hatcher · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 163 reviews · newest from May 2026

(804) 390-5680

Full report →Website ↗

Smith Co Plumbing LLC

Top pick24/7 per Google listing

4.9 (113 Google reviews) 11.9 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Dispatches crews fast to emergency burst pipes and travels long distances to fix them, with all five reviewers praising quality work and fair pricing.

Rating mix — of the 5 reviews we analyzed113 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 113 reviews so far. Treat this as a first read.

What reviewers keep saying

5 of 5 reviewers praise responsiveness and speed on emergency calls, including burst pipes during cold weather (cited in 5 of 5 reviews)
4 of 5 reviewers explicitly mention fair or reasonable pricing relative to quality (cited in 4 of 5 reviews)
Willing to travel significant distances for emergency work (e.g., Richmond to Virginia Beach) (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Had a pipe burst in our house with the recent cold streak. Called Aaron Smith and his guys had the issue fixed up in no time flat! Speedy service, great price, and an all around great company to work with on any future plumbing needs.”

Daniel Halpin · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 113 reviews · newest from Feb 2026

(804) 625-2590

Full report →Website ↗

ANP Plumbing LLC

Top pick24/7 per Google listingSmall track record

5.0 (14 Google reviews) 5.6 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response with transparent pricing—saved one customer from catastrophic burst-pipe damage and consistently undercuts competitors.

Rating mix — of the 5 reviews we analyzed14 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.

What reviewers keep saying

Exceptional emergency response speed: handled burst pipe quickly enough to prevent catastrophic damage, and responds to communication requests within hours (cited in 2 of 5 reviews)
Pricing transparency and fairness: charged only for requested scope work rather than upselling, and quoted several hundred dollars below competitors (cited in 2 of 5 reviews)
Goes above and beyond scope: diagnosed real problems beyond initial complaint, inspected additional systems, and flagged other issues during property evaluations (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“They are great service highly recommended came out on a Saturday and unstopped my kitchen sink very professional”

Oksana Shevchenko · ★★★★★ · Google · Jun 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 14 reviews · newest from Jun 2025

(804) 241-6541

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

PlumbLife Plumbing

Caveats apply24/7 per Google listing

4.8 (645 Google reviews) 11.9 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response with strong technician quality, but customer service struggles with listening to requests and pricing transparency issues have surfaced in larger jobs.

Rating mix — of the 5 reviews we analyzed645 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 645 reviews so far. Treat this as a first read.

Why we're cautious

Scope creep and upselling on complex jobs—1 of 5 reviews shows technician performing unauthorized work changes (chrome vs. porcelain handles, pipe material substitution) and then demanding $800 additional charge to fix resulting problem (1 of 5 reviews)
Defensive behavior and dismissal of customer concerns—1 reviewer reported technician denied making obvious mistakes (crooked spout) and described interaction as condescending; reviewer explicitly warned against hiring if female (1 of 5 reviews)
Ignores explicit customer requests and substitutes own judgment without approval—1 reviewer paid $1,474 for valve/pipe replacement but technician replaced porcelain handles with chrome and didn't restore original tub drain function, then offered $800 additional charge for work that cost $32 in materials (1 of 5 reviews)

To be fair

Exceptional emergency response and same-day problem resolution—3 reviewers praised quick appointment turnaround and same-day completion of complex jobs like frozen pipes and burst kitchen lines (cited in 3 of 5 reviews)
Top technicians (particularly Daryl and Sean) deliver professional, patient explanations and go above and beyond—4 of 5 reviews highlight specific technician expertise and educational communication (cited in 4 of 5 reviews)
Transparent cost communication when scope is clear—1 reviewer noted upfront explanation of worst-case scenarios and protection of work areas (cited in 1 of 5 reviews)

What reviewers praise

“The overall service was amazing. The quick turnaround for an appointment was by far greatly appreciated. Daryl Taylor was very professional and efficient. He explained the visit in the beginning, during, and afterwards. He even wore boot covers. Highly …”

Kesha Johnson · ★★★★★ · Google · Mar 2026

The most critical take we found

“NEVER AGAIN - hired these guys 5/27 to replace tub spout & 3 valves swapping out copper for brass pipes behind the access panel. Showed plumber Sean Farrow what I wanted to match current valves which were porcelain bathtub handles. He ignored my requests & …”

XD XD · ★ · Google · May 2026

We read 5 of 645 reviews · newest from May 2026

(804) 606-0764

Full report →Website ↗

Roto-Rooter Plumbing & Drain Services

Caveats apply24/7 per Google listing

4.5 (638 Google reviews) 17.6 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arrives fast and communicates well, but installation quality is inconsistent—one reviewer paid extra to fix a botched P-trap installation.

Rating mix — of the 5 reviews we analyzed638 total on Google

5★4

4★0

3★1

2★0

1★0

Small sample — we've analyzed only 5 of 638 reviews so far. Treat this as a first read.

Why we're cautious

1 of 5 reviews documents installation failures (P-trap and wire placement) that customer lost confidence in service recovery, citing previous job issues as contributing to reluctance to use Roto-Rooter again for related work (1 of 5 reviews)
Installation workmanship quality issues: incorrect P-trap installation on garbage disposal that caused water backup, requiring customer to pay $99 for another plumber to fix; power wires also not properly secured per manufacturer instructions (1 of 5 reviews)
Pricing appears high relative to market (50/100 fairness score indicates significant concern), though limited direct evidence in reviews—one customer paid $99 service charge to fix Roto-Rooter's error (1 of 5 reviews)

To be fair

4 of 5 reviewers praise responsiveness and quick arrival, including early arrival before scheduled appointment (cited in 4 of 5 reviews)
4 of 5 reviewers highlight knowledgeable technicians who explain problems clearly and provide education (cited in 4 of 5 reviews)
Easy weekend scheduling availability noted by reviewer (cited in 1 of 5 reviews)

What reviewers praise

“Chris was extremely beneficial in helping us with an ongoing line issue. He was honest, knowledgeable, and efficient. He installed a clean-out and repaired the line that was damaged as a result of some roots. Thank you for providing us such great service!”

Melissa G. · ★★★★★ · Google · Mar 2026

The most critical take we found

“Service: Installation of garbage disposal (InSinkErator Badger 5XL Continuous feed 1/2-HP), dishwasher (GE 24-in Top Control Built-in Dishwasher), and an Undersink Water Filtration System. Pros: Ease of scheduling an appointment, especially on a weekend; …”

K Στίβενσον · ★★★ · Google · Nov 2025

We read 5 of 638 reviews · newest from Mar 2026

(804) 714-0861

Full report →Website ↗

The Plumbing Officials

Caveats apply24/7 per Google listing

4.9 (221 Google reviews) 10.8 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency responder with strong workmanship, but follow-up on non-urgent jobs can be inconsistent and pricing on routine calls may feel high.

Rating mix — of the 5 reviews we analyzed221 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 221 reviews so far. Treat this as a first read.

Why we're cautious

1 of 5 reviews describes service recovery after calls 'fell through the cracks' and hints at communication/responsiveness failures on scheduled work (1 of 5 reviews)
Inconsistent follow-up on non-emergency jobs: customer called 3 times over 2 weeks requesting callback for outdoor shower installation but never heard back (1 of 5 reviews)
Routine service pricing concerns: $195 charge to adjust water heater thermostat and $500 drain snake flagged by reviewer as potentially inflated (1 of 5 reviews)

To be fair

Exceptional emergency response: 30-minute arrival and 1-hour resolution on burst pipe at fair after-hours rates (cited in 1 of 5 reviews)
Expert execution and honest pricing: 3 of 5 reviewers specifically praise fair pricing and no upselling (cited in 3 of 5 reviews)
Strong communication and customer education: takes time to explain work and answer homeowner questions without pressure tactics (cited in 2 of 5 reviews)

What reviewers praise

“Khalil from The Plumbing Officials did a fantastic job! He was very friendly and professional, and he took the time to answer all the questions I had about plumbing around my house, which I really appreciated. It’s clear he cares about his work and his …”

Shannon Bredemeier · ★★★★★ · Google · Apr 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 221 reviews · newest from Apr 2026

(804) 502-6116

Full report →Website ↗

M.A. Williams Drain Cleaning & Plumbing

Caveats apply24/7 per Google listing

4.3 (168 Google reviews) 16.8 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response (next-day arrival common) with strong workmanship, but pricing transparency issues—single parts quoted at $405 while similar work elsewhere runs $100-200.

Rating mix — of the 5 reviews we analyzed168 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 168 reviews so far. Treat this as a first read.

Why we're cautious

Pricing fairness concern: 1 of 5 reviews expresses strong dissatisfaction with a $405 charge and questions fairness by comparing to lower quotes for similar work (1 of 5 reviews)
Significant pricing inconsistency: One reviewer charged $405 for a single part replacement while another paid $100-200 for water tank repair, with no explanation for 2x-4x price variance (1 of 5 reviews)

To be fair

Rapid emergency response: 4 of 5 reviews mention same-day or next-day arrival, with one reporting arrival within an hour (cited in 4 of 5 reviews)
Skilled technician team: 4 reviews specifically name Daniel and/or Keith as knowledgeable professionals who solve complex problems (cited in 3 of 5 reviews)
Honest diagnostics and bid adherence: Handled complex sewer main break with excavation, stuck to bid despite unexpected complications (cited in 1 of 5 reviews)

What reviewers praise

“Daniel was exceptional. Finished the job in great time. Cleaned up after himself. Showed up the very next day after I called. A very nice young man that does great work. I recommend this company highly. And ask for Daniel when you call.”

Loretta Moneymaker · ★★★★★ · Google · Mar 2026

The most critical take we found

“I was charged $405 to replace this part. Nothing more was done. In a below review by Stephen he was charged $100 to $200 for fixing his water tank. Why is there a considerable discrepancy in pricing? Shameful!!! The lowest reviews are the most truthful.”

SJ · ★ · Google · Mar 2026

We read 5 of 168 reviews · newest from Mar 2026

(804) 203-2664

Full report →Website ↗

MASTER and SONS PLUMBING

Caveats apply24/7 per Google listing

4.5 (129 Google reviews) 17.5 mi from downtown Studley

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Exceptional craftsmanship and senior-friendly pricing with fast emergency response, but communication breakdowns on quotes and follow-up have frustrated at least one customer.

Rating mix — of the 5 reviews we analyzed129 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 129 reviews so far. Treat this as a first read.

Why we're cautious

Quote handling and administrative follow-up issues; 1 of 5 reviews reports multiple unanswered calls/emails and vague proposal communication (1 of 5 reviews)
Pressure to skip permitting: crew discouraged first-time homeowner from obtaining necessary permits during planning phase (1 of 5 reviews)
Quote process failures: customer made multiple calls and emails without receiving timely, accurate quotes; received quote for unsolicited work (1 of 5 reviews)

To be fair

Fast emergency response: arrived within an hour for urgent toilet clog and resolved burst pipes quickly (cited in 2 of 5 reviews)
Excellent workmanship across bathrooms, plumbing upgrades, and pipe installations; 3 reviewers specifically praised quality and professionalism (cited in 2 of 5 reviews)
Fair pricing with senior discounts offered; one reviewer explicitly praised pricing alongside service quality (cited in 1 of 5 reviews)

What reviewers praise

“The tech Lou was A1!! He explained everything and sold me on the speedy and awesome service. I recommend them to anyone for all your plumbing needs.”

Jerome Clarke · ★★★★★ · Google · Jan 2026

The most critical take we found

“A while ago I asked for a quote in getting a bathroom installed into my home. They came out twice the first time was a pleasant interaction. However the followup was less so. I emailed and called a few times as I never received a quote, at one point a …”

Amanda · ★ · Google · Nov 2024

We read 5 of 129 reviews · newest from Jan 2026

(804) 323-0202

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

F.H. Furr Plumbing, Heating Air Conditioning & Electrical

We'd call someone else first24/7 per Google listing

4.9 (4,646 Google reviews) 9.0 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Extremely responsive with exceptional technician quality, but one review raises serious concerns about aggressive high-pressure sales tactics and misdiagnosis on HVAC systems.

Rating mix — of the 5 reviews we analyzed4,646 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 4,646 reviews so far. Treat this as a first read.

Why we're cautious

Aggressive high-pressure sales tactics documented: one reviewer reports technician claimed unnecessary replacement of second HVAC unit, repeatedly mentioned discounts to justify $38k+ pricing, made personal credit-score comparisons, and attempted to initiate financing application without explicit customer consent (1 of 5 reviews)
One review describes condescending behavior and presumptive assumptions about customer creditworthiness based on age and recent home purchase (1 of 5 reviews)
One review reports misdiagnosis: technician claimed fan needed replacement when actual issue was a disconnected wire and dead animal—second opinion resolved for couple hundred dollars vs. $35,500 quote (1 of 5 reviews)

To be fair

4 of 5 reviews praise fast emergency response and same-day availability, including one during 100°+ heat emergency (cited in 3 of 5 reviews)
4 of 5 reviews highlight technician professionalism, knowledge, and respect for property (shoe covers mentioned, thorough explanations, educational approach) (cited in 3 of 5 reviews)
3 of 5 reviews specifically praise transparent communication with multiple repair options presented before upselling (cited in 3 of 5 reviews)

What reviewers praise

“My technician, Mark Graham, was awesome! After inspecting my water heater issue and a bathroom leak, he clearly explained what was going on and gave me multiple repair options, ranging from the least expensive to more long-term solutions. He helped me choose …”

Dude · ★★★★★ · Google · Jun 2026

The most critical take we found

“What a SCAM. Was told that they knew immediately by just looking at the unit run that the fan was shot and needed to be replaced. Then we were told that because of our unit's age, it wasn't worth it to fix the fan and we just needed to replace the whole thing …”

Emily Cupido · ★ · Google · May 2026

We read 5 of 4,646 reviews · newest from Jun 2026

(804) 818-4073

Full report →Website ↗

Snappy Services LLC

We'd call someone else first24/7 per Google listing

4.2 (55 Google reviews) 8.9 mi from downtown Studley

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Gets to emergencies fast and charges fairly, but labor costs on bigger jobs may surprise you.

Rating mix — of the 5 reviews we analyzed55 total on Google

5★4

4★1

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 55 reviews so far. Treat this as a first read.

What reviewers keep saying

Exceptional emergency responsiveness: 3 of 5 reviewers specifically praise same-day or after-hours availability, including a 9:30pm call answered by a real person (cited in 3 of 5 reviews)
Strong workmanship quality: 4 of 5 reviews highlight professional, thorough work with attention to detail (cleaning up, testing before departure, completing complex jobs) (cited in 4 of 5 reviews)
Fair pricing on standard jobs: 3 of 5 reviewers explicitly mention reasonable or fair pricing for smaller repairs and replacements (cited in 3 of 5 reviews)

What reviewers complain about

Labor costs on larger installations run high: one reviewer calculated $900–$1000 in labor for a water heater replacement in just over an hour, citing this as disproportionate (1 of 5 reviews)

What reviewers praise

“Snappy was able to get me in same day for an emergency drain service. The business is family owned and operated. They were professional, kind, and completed the work in a timely manner. The also cleaned up well behind their work. I'll definitely use them …”

Christy Mcdonald · ★★★★★ · Google · Jun 2023

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 55 reviews · newest from Jun 2023

(804) 459-8513

Full report →

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Studley we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 60 reviews across 12 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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