MASTER and SONS PLUMBING
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Fair Pricing ✓
2 concerns
Quote handling and administrative follow up issues; 1 of 5 reviews reports multiple unanswered calls/emails and vague proposal communication, Pressure to skip permitting: crew discouraged first time homeowner from obtaining necessary permits during planning phase
Trust Score: 0/100 · Based on 129 reviews
Solid pickOur Verdict
#14 of 18 in Richmond, VA
- Budget-conscious homeowners
- Drain and sewer work
- Whole-house repiping
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 129 Reviews Tell Us
Emergency Response
Fast emergency response: arrived within an hour for urgent toilet clog and resolved burst pipes quickly
What To Watch Out For
Quote process failures: customer made multiple calls and emails without receiving timely, accurate quotes; received quote for unsolicited work
Follow-up communication inconsistency: second site visit did not resolve quote clarity despite it being the stated purpose
Quote handling and administrative follow up issues; 1 of 5 reviews reports multiple unanswered calls/emails and vague proposal communication
Pressure to skip permitting: crew discouraged first time homeowner from obtaining necessary permits during planning phase
Quality & Professionalism
Excellent workmanship across bathrooms, plumbing upgrades, and pipe installations; 3 reviewers specifically praised quality and professionalism
Fair pricing with senior discounts offered; one reviewer explicitly praised pricing alongside service quality
Communication
Quote process failures: customer made multiple calls and emails without receiving timely, accurate quotes; received quote for unsolicited work
Follow-up communication inconsistency: second site visit did not resolve quote clarity despite it being the stated purpose
Respect for Your Home
Respectful and upbeat crew: multiple reviews highlight positive demeanor and work ethic during service calls
Pricing
Fair pricing with senior discounts offered; one reviewer explicitly praised pricing alongside service quality
Customer reviews
Reviews from Google, Yelp & more
The tech Lou was A1!! He explained everything and sold me on the speedy and awesome service. I recommend them to anyone for all your plumbing needs.
They did an amazing job adding a half bath and renovating my full bath! So easy to work with and beautiful work. Highly recommend.
Darren and J did a great job and was speedy as well, amazing workers with great work ethic. Repaired the burst pipes and installed more efficient ones as to not have any future problems. This is my second time having Darren and first time having Jay come help with an issue I needed fixed but they still remained upbeat, positive, and very respectful. Highly Recommend their services.
A while ago I asked for a quote in getting a bathroom installed into my home. They came out twice the first time was a pleasant interaction. However the followup was less so. I emailed and called a few times as I never received a quote, at one point a received a quote for work I didn't even want done. The second time they came back was to confirm what I wanted done and they pushed for me not to get permits, kept asking about other projects in the home and still did not get me a quote with clarity in a timely manner. As a first time homeowner who relies on research and reviews, I would say this company did not act as I believe they should have.
Theses guys are amazing, my mothers toilet was clogged so we called them and they arrived within the hour. They resolved the issue within minutes, quick and clean, they also added a discount for senior citizens. What more could I ask for "great service and great pricing".
Business details
Service area
Based in Richmond. Serves 3 nearby cities within 20 miles:
MASTER and SONS PLUMBING