MASTER and SONS PLUMBING
Plumber · Richmond, VA · Open 24 hours per Google listing
Our verdict
Exceptional craftsmanship and senior-friendly pricing with fast emergency response, but communication breakdowns on quotes and follow-up have frustrated at least one customer.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: arrived within an hour for urgent toilet clog and resolved burst pipes quickly
1 cited review
“Arrived within the hour, resolved issue within minutes”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent workmanship across bathrooms, plumbing upgrades, and pipe installations; 3 reviewers specifically praised quality and professionalism
1 cited review
“So easy to work with and beautiful work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing with senior discounts offered; one reviewer explicitly praised pricing alongside service quality
1 cited review
“Arrived within the hour, resolved issue within minutes”
Respectful and upbeat crew: multiple reviews highlight positive demeanor and work ethic during service calls
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Quote handling and administrative follow-up issues; 1 of 5 reviews reports multiple unanswered calls/emails and vague proposal communication
Cited in 1 of the 5 reviews we analyzed.
Red flag
Pressure to skip permitting: crew discouraged first-time homeowner from obtaining necessary permits during planning phase
Cited in 1 of the 5 reviews we analyzed.
Quote process failures: customer made multiple calls and emails without receiving timely, accurate quotes; received quote for unsolicited work
Cited in 1 of the 5 reviews we analyzed.
Follow-up communication inconsistency: second site visit did not resolve quote clarity despite it being the stated purpose
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A while ago I asked for a quote in getting a bathroom installed into my home. They came out twice the first time was a pleasant interaction. However the followup was less so. I emailed and called a few times as I never received a quote, at one point a received a quote for work I didn't even want done. The second time they came back was to confirm what I wanted done and they pushed for me not to get permits, kept …”
Positive
“The tech Lou was A1!! He explained everything and sold me on the speedy and awesome service. I recommend them to anyone for all your plumbing needs.”
“They did an amazing job adding a half bath and renovating my full bath! So easy to work with and beautiful work. Highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 129 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire MASTER and SONS PLUMBING?
Best for
- Budget-conscious homeowners
- Drain and sewer work
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own MASTER and SONS PLUMBING?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
MASTER and SONS PLUMBINGisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Richmond · Studley · Petersburg