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The 8 plumbers serving Wayland, ranked.

For the 10 plumbers working within 20 miles of Wayland, we read 201 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. The number that matters most here: only 3 of the 10 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Ratings run high here (median 4.9, nobody below 4.0), but the depth behind them varies: 5 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 6 of the 10 companies have one — it's flagged below with their exact words. One number worth knowing: Wilson Plumbing, Heating, Cooling and Electric alone carries 4,370 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown WaylandHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 191 reviews across 8 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
4.9 (677 Google reviews) 14.4 mi from downtown WaylandNot a 24/7 shop

Consistently excellent across the board—fast scheduling even in emergencies, transparent pricing with no upselling, and thorough workmanship that leaves customers relieved.

Rating mix — of the 5 reviews we analyzed677 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 677 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness to emergency situations; 2 of 5 reviews specifically praise rapid scheduling during crisis (gas leak, urgent loan-lock deadline) (cited in 2 of 5 reviews)
  • Transparent, fair pricing with no pressure to upsell; customer explicitly notes they 'never try to sell you something you don't need' after years of repeat business (cited in 1 of 5 reviews)
  • Thorough communication throughout the job; customers report technicians explain work in detail and exceed expectations on quoting and scheduling (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
These guys were great. I talked to a co-owner of the company for the quote and to get the job scheduled to help me secure a loan without losing my rate lock. Marshall was great but then I met the crew. Mike and Mike (mike2) were awesome. I was not aware of …
L SS · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 677 reviews · newest from Apr 2026

2

Potter Plumbing

Top pickSmall track record
4.8 (17 Google reviews) 19.0 mi from downtown WaylandNot a 24/7 shop

Potter shows up fast, finishes in one visit, and charges fair rates—ideal for 2am emergencies.

Rating mix — of the 5 reviews we analyzed17 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise on-time arrival and quick response; one explicitly notes next-day emergency response (cited in 4 of 5 reviews)
  • Completes jobs in single visit, even with last-minute requests (cited in 1 of 5 reviews)
  • Consistently described as professional, knowledgeable, and reasonably priced across all reviews (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Ron does good work. He shows up on time, gets the job done and charges a fair price. Ron Potter is a good first option for your plumbing needs.
1202 Program Alarm · ★★★★★ · Google · Feb 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 17 reviews · newest from Feb 2025

Worth a look — with caveats

Real strengths, but read the concerns first
3

Blind & Sons

Caveats apply24/7 per Google listing
5.0 (126 Google reviews) 19.3 mi from downtown Wayland

Consistently professional technicians with strong emergency response, but pricing on parts and labor can be significantly higher than expected—one customer paid $1500 for a 20-minute job.

Rating mix — of the 5 reviews we analyzed126 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 126 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews documents substantially higher-than-expected pricing; customer felt trapped into emergency payment without ability to shop around (1 of 5 reviews)
  • Significant pricing concern: customer charged $1500 for blower motor replacement that took approximately 20 minutes of labor ($375/hour rate), which customer characterized as HVAC price gouging despite acknowledging technician's professionalism (1 of 5 reviews)

To be fair

  • 5 of 5 reviews praise technician professionalism, friendliness, and knowledge (cited in 5 of 5 reviews)
  • Multiple reviews highlight quick diagnosis and efficient service delivery (cited in 3 of 5 reviews)
  • Long-standing customer retention—at least one customer reports using Blind & Sons for decades (cited in 1 of 5 reviews)
What reviewers praise
Karl did a great job helping with a small plumbing issue. Was extremely courteous, knowledgeable and helpful. Highly recommend!
Tyler Hardgrove · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 126 reviews · newest from Jun 2026

We'd keep looking

The average rating hides complaint patterns we can't ignore
4

Wilson Plumbing, Heating, Cooling and Electric

We'd call someone else first24/7 per Google listing
4.8 (4,370 Google reviews)3.1 on Yelp (28) 20.0 mi from downtown Wayland

Polarized: 50 of 69 analyzed are 5-star but 14 are 1-star (consistency just 0.35), with repeated complaints of overpricing, slow/no-show scheduling, and an emergency-tier upsell.

Rating mix — of the 15 reviews we analyzed4,370 total on Google
58
41
30
20
16

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • An emergency caller reports being denied night service unless on a 'preferred customer' list, with poor phone handling (1 of 69 reviews)
  • Overpricing flagged repeatedly, with one 1-star calling it price gouging vs. competitors (1 of 69 reviews)
  • Unprofessional conduct cited: a no-appointment early-morning visit with prolonged door-knocking, and a named rude staff member (2 of 69 reviews)

To be fair

  • Strong HVAC/plumbing installs when work goes well: furnace, vent, and PRV jobs praised as thorough and clean (workmanship theme in 10 reviews) (cited in 3 of 69 reviews)
  • Some techs cited for fair, no-oversell pricing, including a PRV replacement done at a fair price (cited in 1 of 69 reviews)
What reviewers praise
I signed up for a preventative maintenance check and just had my first preventative appt. It was great. Definitely puts my mind at ease to know what's coming and how my systems are doing. Great work by Jacob Sidoti to walk me through it.
Justin McLoughlin · ★★★★★ · Google · Feb 2026
The most critical take we found
I was very discouraged with this company and the company out of Akron that bought them!!! I came home the furnace was not working, of course it was 5pm,called was on hold for 20 minutes.Then pushed over to the answering service who took the information down …
Rich T. · · Yelp · Dec 2022

We read 69 of 4,370 reviews · newest from Feb 2026

5

RB Plumbing and Remodeling

We'd call someone else firstSmall track record
4.7 (13 Google reviews)3.0 on Yelp (4) 19.5 mi from downtown WaylandNot a 24/7 shop

Sharp pricing on repairs but severe consistency issues—excellent work one day, no-show and property damage the next, with communication blackouts when problems arise.

Rating mix — of the 4 reviews we analyzed13 total on Google
52
40
30
20
12

Small sample — we've analyzed only 4 of 13 reviews so far. Treat this as a first read.

Why we're cautious

  • Chronic no-shows on scheduled appointments: Reviewer had appointment scheduled with plumber and city inspector; 'day off the appointment no one showed up' and calls/emails went unreturned (1 of 4 reviews)
  • Licensing and credentialing concerns: One detailed review documents that RB lists 'business license' (not contractor's license) and questions whether they hold required city licenses, permits, insurance, and bonding for the work performed (1 of 4 reviews)
  • Extreme rating volatility (1/5 vs 5/5 on same platform): Yelp shows both 1-star reviews citing catastrophic failures and 5-star reviews; Google 4.7/5 does not reflect the severity documented in Yelp's 3/5 average (3 of 4 reviews)

To be fair

  • Fair pricing: 2 of 4 reviews praise competitive rates and no surprise charges (cited in 2 of 4 reviews)
  • Problem-solving capability: One reviewer reported Ryan fixed another company's failed job in 1/4 the time (cited in 1 of 4 reviews)
What reviewers praise
Ryan and his company are super. After a terrible plumbing job by another plumbing company hired by a home warranty company, he stayed late to fix the problem. It took him 1/4 of the time to fix the problem the other company left. Rates are fair. I would …
Bruce S. · ★★★★★ · Yelp · Jun 2019
The most critical take we found
Ryan & Brandy are quite the team! Their sales pitch will be convincing! You may begin to get excited & feel as though you've hit the jackpot by finding RB Plumbing & Remodeling to complete your repair a/o remodeling needs! Based on our experience with …
DedraMarie P. · · Yelp · Nov 2021

We read 4 of 13 reviews · newest from Nov 2021

6

Jastal Plumbing

We'd call someone else first
4.9 (785 Google reviews)2.6 on Yelp (13) 14.4 mi from downtown WaylandNot a 24/7 shop

Fast to arrive but charges premium rates with inconsistent service quality; expect to pay significantly above-market pricing and encounter billing surprises.

Rating mix — of the 13 reviews we analyzed785 total on Google
55
40
30
21
17

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Owner unresponsiveness: one customer attempted to reach David Jastal for over a year with no reply, and later reneged on a BBB-mediated settlement agreement (1 of 13 reviews)
  • No warranty on work performed: explicitly stated they do not guarantee repairs, requiring full re-payment for repeat service issues (1 of 13 reviews)
  • Bait-and-switch pricing: upfront quotes do not match technician estimates (initial $95 snake quoted became $285; $150 trap became $250), with customers unable to verify pricing before service (2 of 13 reviews)

To be fair

  • Quick response times during business hours; 3 reviewers explicitly mention prompt arrival and same-day service (cited in 3 of 13 reviews)
  • Courteous staff when engaged; multiple reviewers praise politeness and friendliness of certain technicians (James, Will, Jeff) (cited in 3 of 13 reviews)
What reviewers praise
I highly recommend Jastal Plumbing. They were prompt, courteous, reasonably priced and fixed the problem right away. If I ever have plumbing issues again, I will definitely call Jastal Plumbing. And a big shout out to James who worked efficiently and …
Eugene J. · ★★★★★ · Yelp · Dec 2020
The most critical take we found
I contacted Jastal to do a presale inspection of a modular home I was selling. The customer service rep quoted us $95.00 to snake drains out up to 30 feet. and $150.00 to add a trap under a utility sink. Since the pre-sale inspection required inspections of …
Brian B. · · Yelp · Dec 2019

We read 13 of 785 reviews · newest from Dec 2020

7

Mayes & Sons Plumbing, Inc.

We'd call someone else first
4.8 (1,098 Google reviews)1.0 on Yelp (1) 10.8 mi from downtown WaylandNot a 24/7 shop

4.8★ across 1,098 Google reviews but BBB-rated F; 78 of 89 sampled reviews are 5-star while 8 are 1-star, most criticizing communication failures and incomplete repair work through home warranty dispatches.

Rating mix — of the 15 reviews we analyzed1,098 total on Google
57
40
31
20
17

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • BBB rating is F despite 4.8 Google stars — direct contradiction that warrants extra scrutiny before hiring. (1 of 89 reviews)
  • 1-star reviewer alleges scam-like behavior and month-long wait for a quote; separate 1-star cites rudeness and an unreturned callback within the warranty system. (2 of 89 reviews)
  • Communication breakdowns during home-warranty dispatches flagged in at least 3 of 89 reviews: techs go to lunch with no return call, or answering-service handoff loses context entirely. (2 of 89 reviews)

To be fair

  • Same-day or next-appointment availability noted in 3 of 89 sampled reviews; fast_response theme counted 13 times across full set. (cited in 2 of 89 reviews)
  • Water heater work praised specifically in 13 service mentions; tech Jacob credited by name for top-notch communication and early arrival. (cited in 2 of 89 reviews)
  • Drain and sewer clearing completed in under an hour with clean-up confirmed in at least 2 sampled reviews. (cited in 2 of 89 reviews)
What reviewers praise
I want to thank Mayes and Sons Plumbing for the excellent handling of our plumbing issue and in particular Ryan in dispatch and Preston the technician. Briefly we have a home warranty with a company that caused our situation to turn into a nightmare for my …
W Richard · ★★★★★ · Google · Feb 2026
The most critical take we found
This company contracts with the home warranty company that we have. We submitted a request for a service call for our hot water heater as we believe that it caused our soggy carpet water mess in our finished basement when we returned home from being out of …
Gregory Warnick · · Google · Dec 2024

We read 89 of 1,098 reviews · newest from Feb 2026

8

Huffman Plumbing Inc.

We'd call someone else first24/7 per Google listingSmall track record
5.0 (3 Google reviews)5.0 on Yelp (1) 18.2 mi from downtown Wayland

Huffman Plumbing has 5.0 stars but only 3 Google reviews total — sole analyzed review praises fast, knowledgeable toilet repair by Kice and Jarrod; volume too thin to assess consistency or weaknesses.

Rating mix — of the 1 review we analyzed3 total on Google
51
40
30
20
10

Small sample — we've analyzed only 1 of 3 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Only analyzed review cites fast, knowledgeable work on leaky toilet repair and replacement — both techs named and praised by reviewer. (cited in 1 of 1 reviews)

What reviewers complain about

  • Only 3 reviews total — insufficient data to establish patterns in pricing, response time, or service breadth. (1 of 1 reviews)
What reviewers praise
Kice and Jarrod did a great job at fixing my leaky toilet and replacing another. They were fast and very knowledgeable at what they do. Very kind people.
Felicia P. · ★★★★★ · Yelp · Sep 2025
The most critical take we found

No critical reviews among the 1 we analyzed — there is nothing negative to quote yet.

We read 1 of 3 reviews · newest from Sep 2025

Also serving Wayland — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Shuman Plumbing & Heating Inc 5.0 (12 Google reviews) · Stow · 19.1 mi Call
Bill's Backflow & Plumbing Services 5.0 (10 Google reviews) · Stow · 18.5 mi Call

What reviewers complain about in Wayland

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Blind & Sons1 of 5 reviews documents substantially higher-than-expected pricing; customer felt trapped into emergency payment without ability to shop around
  • Wilson Plumbing, Heating, Cooling and ElectricAn emergency caller reports being denied night service unless on a 'preferred customer' list, with poor phone handling
  • Wilson Plumbing, Heating, Cooling and ElectricOverpricing flagged repeatedly, with one 1-star calling it price gouging vs. competitors
  • Wilson Plumbing, Heating, Cooling and ElectricUnprofessional conduct cited: a no-appointment early-morning visit with prolonged door-knocking, and a named rude staff member
  • RB Plumbing and RemodelingChronic no-shows on scheduled appointments: Reviewer had appointment scheduled with plumber and city inspector; 'day off the appointment no one showed up' and calls/emails went unreturned
  • RB Plumbing and RemodelingLicensing and credentialing concerns: One detailed review documents that RB lists 'business license' (not contractor's license) and questions whether they hold required city licenses, permits, insurance, and bonding for the work performed
  • RB Plumbing and RemodelingExtreme rating volatility (1/5 vs 5/5 on same platform): Yelp shows both 1-star reviews citing catastrophic failures and 5-star reviews; Google 4.7/5 does not reflect the severity documented in Yelp's 3/5 average
  • Jastal PlumbingOwner unresponsiveness: one customer attempted to reach David Jastal for over a year with no reply, and later reneged on a BBB-mediated settlement agreement

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Wayland we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 191 reviews across 8 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Diamond, Garrettsville, Lake Milton, Leavittsburg, Newton Falls, North Jackson, Southington, Warren, Windham — this Wayland guide covers those areas.

Nearby city guides