RB Plumbing and Remodeling
Plumber · Stow, OH
Our verdict
Sharp pricing on repairs but severe consistency issues—excellent work one day, no-show and property damage the next, with communication blackouts when problems arise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 4 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 4 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fair pricing: 2 of 4 reviews praise competitive rates and no surprise charges
1 cited review
“didn't charge us extra for drain installation”
Cited in 2 of the 4 reviews we analyzed — 1 cited review not excerpted here.
Problem-solving capability: One reviewer reported Ryan fixed another company's failed job in 1/4 the time
Cited in 1 of the 4 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Chronic no-shows on scheduled appointments: Reviewer had appointment scheduled with plumber and city inspector; 'day off the appointment no one showed up' and calls/emails went unreturned
“no one showed up. I called Ryan and email them no one returned”
Red flag
Licensing and credentialing concerns: One detailed review documents that RB lists 'business license' (not contractor's license) and questions whether they hold required city licenses, permits, insurance, and bonding for the work performed
“one of the most horrendous displays of workmanship of all time”
Red flag
Extreme rating volatility (1/5 vs 5/5 on same platform): Yelp shows both 1-star reviews citing catastrophic failures and 5-star reviews; Google 4.7/5 does not reflect the severity documented in Yelp's 3/5 average
“one of the most horrendous displays of workmanship of all time”
1 more cited review
“no one showed up. I called Ryan and email them no one returned”
Cited in 3 of the 4 reviews we analyzed — 1 cited review not excerpted here.
Catastrophic workmanship quality swings: One reviewer documented 'one of the most horrendous displays of workmanship of all time' on a full bathroom remodel with cheap materials and installation failures
“one of the most horrendous displays of workmanship of all time”
Communication breakdown during disputes: Reviewer reported Ryan and Brandy became 'Master manipulators & con artists' when concerns were raised, falsified documents, and engaged in harassment
“one of the most horrendous displays of workmanship of all time”
Property damage without accountability: One review documents company cut through daughter's panel to find shut-off valve without justification; property damage was never repaired by RB
“no one showed up. I called Ryan and email them no one returned”
Keep it in proportion: these concerns are cited in 3 of the 4 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Ryan & Brandy are quite the team! Their sales pitch will be convincing! You may begin to get excited & feel as though you've hit the jackpot by finding RB Plumbing & Remodeling to complete your repair a/o remodeling needs! Based on our experience with them, I will list a few things for those considering RB Plumbjng & Remodeling and I STRONGLY suggest doing the necessary research BEFORE hand as there is a plethra …”
“Worst company I'll never consider them again.company cut my daughter pannel to find shut off valve whitch was not their I tryed to tell the plumber that but he said he needed to cute cause this we're shut off valve is and city has come out if I want it fix .so after that the company made a appointment for the city and plumber come out But day off the appointment no one showed up.so I called Ryan and email them …”
Positive
“Ryan and his company are super. After a terrible plumbing job by another plumbing company hired by a home warranty company, he stayed late to fix the problem. It took him 1/4 of the time to fix the problem the other company left. Rates are fair. I would hire them back for any plumbing or remodeling job”
“We called these guys looking to renovate our bathroom because our child with special needs loves to play in the bathtub and splashes water everywhere. We had major water damage that needed to be fixed. They fixed the damage and had a drain installed in the bathroom floor outside of the tub and didn't charge us extra.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 4 of 13 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2021.
Across platforms
Google rates 4.7/5 (13 reviews) vs. Yelp 3/5 (4 reviews)—a 1.7-star gap suggesting Google reviews may not capture the severity of job failures and dispute-handling issues documented on Yelp.
Should you hire RB Plumbing and Remodeling?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own RB Plumbing and Remodeling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Stow · Chagrin Falls · Wayland