Mayes & Sons Plumbing, Inc.
Plumber · Avon Lake, OH
Our verdict
4.8★ across 1,098 Google reviews but BBB-rated F; 78 of 89 sampled reviews are 5-star while 8 are 1-star, most criticizing communication failures and incomplete repair work through home warranty dispatches.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day or next-appointment availability noted in 3 of 89 sampled reviews; fast_response theme counted 13 times across full set.
1 cited review
“Great service, they managed to fit me in the same day I called. Tony arrived on time, professional and friendly. Fixed my draining issue in no time!! Highly recommend!!!!”
Cited in 2 of the 89 reviews we analyzed — 1 cited review not excerpted here.
Water heater work praised specifically in 13 service mentions; tech Jacob credited by name for top-notch communication and early arrival.
Cited in 2 of the 89 reviews we analyzed.
Drain and sewer clearing completed in under an hour with clean-up confirmed in at least 2 sampled reviews.
1 cited review
“Eugene called to let me know that he was on his way. Arrived in a timely manner. He was pleasant and respectful. Worked neatly and made sure that I ran water to make that the drain line was clear.”
Cited in 2 of the 89 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB rating is F despite 4.8 Google stars — direct contradiction that warrants extra scrutiny before hiring.
Cited in 1 of the 89 reviews we analyzed.
Red flag
1-star reviewer alleges scam-like behavior and month-long wait for a quote; separate 1-star cites rudeness and an unreturned callback within the warranty system.
“The first time I called, they told me that they were on lunch break and to call back. About an hour later, I called back and the phone was picked up by an answering service.”
Cited in 2 of the 89 reviews we analyzed.
Communication breakdowns during home-warranty dispatches flagged in at least 3 of 89 reviews: techs go to lunch with no return call, or answering-service handoff loses context entirely.
“The first time I called, they told me that they were on lunch break and to call back. About an hour later, I called back and the phone was picked up by an answering service.”
Cited in 2 of the 89 reviews we analyzed.
Incomplete repair incidents: cold water line left leaking after hot-line fix (1 review); water heater job left customer without hot water for additional days pending warranty part delivery.
“He repaired the hot water line and left the cold water line leaking. The company then sends Dave Glenn out to access the work that wasn't done and knew I was not happy with the work and professionalism of the last worker Tony.”
Cited in 2 of the 89 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company contracts with the home warranty company that we have. We submitted a request for a service call for our hot water heater as we believe that it caused our soggy carpet water mess in our finished basement when we returned home from being out of town. After this company accepted the dispatch call from the home warranty company, I contacted them to see when we would be having a technician come to us. The …”
“They drove through my front yard and across my driveway to get to the neighbor's property where they were working.”
“June 13, 2024 I called Butts Plumbing in Avon Lake because I did not have hot water, and I also needed my kitchen faucet replaced. Prior to calling I checked the pilot light, which was lit. Butts sent a plumber out, and determined it was the thermostat that needed to be replaced, and told me to purchase a kitchen faucet, and they would replace that when they came back to fix the hot water tank. Later that day I …”
Positive
“I want to thank Mayes and Sons Plumbing for the excellent handling of our plumbing issue and in particular Ryan in dispatch and Preston the technician. Briefly we have a home warranty with a company that caused our situation to turn into a nightmare for my wife and I. Being out of hot water in our home for three days, the home warranty decided they could get a tank cheaper and didn't want to let the technician …”
“I hope I have the correct location, my hot water heater was on the complete fritz. I called Rheem they connected me to Mayes and I have never been more grateful so the wonderful technician named Jacob. His communication with me was top notch, he arrived sooner than expected (no complaints there), was neat and didn’t get a drop of snow in my home. He diagnosed the problem made the necessary calls to Rheem, made this …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8★ (1,098 reviews) vs BBB rating of F — a stark contradiction. The F rating is not explained in available data but contradicts the overwhelmingly positive Google score.
Should you hire Mayes & Sons Plumbing, Inc.?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mayes & Sons Plumbing, Inc.?
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Find plumbers near you
Mayes & Sons Plumbing, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Burton · Wayland · Chagrin Falls