Black Hills, Inc.
Exceptional responsiveness and professionalism for HVAC work, but pricing transparency issues and a concerning incident with property damage during excavation work.
Small sample — we've analyzed only 5 of 5,924 reviews so far. Treat this as a first read.
Why we're cautious
- High-pressure sales tactics and scope creep on excavation work—customer initially requested hydrojet service; technician refused that option and upsold to 3x costlier replacement without exploring alternatives (1 of 5 reviews)
- Equipment decisions made without customer input—large backhoe ordered without approval despite customer explicitly requesting smaller ditching machine and full-day timeline (1 of 5 reviews)
- Significant pricing concerns—one review reports being quoted $1,500 for hydrojet service, then pressured into $4,500 drain replacement with no viable middle option (1 of 5 reviews)
To be fair
- Fast emergency response and scheduling flexibility—4 of 5 reviews highlight rapid service delivery and ability to fit in tight timeframes (cited in 4 of 5 reviews)
- Excellent communication and transparency during jobs—3 reviews specifically praise consistent updates via text/email, photo documentation, and detailed explanations (cited in 3 of 5 reviews)
- High-quality workmanship on HVAC and electrical installations—4 of 5 reviews commend professional execution and attention to detail (cited in 4 of 5 reviews)
“We have had work done with Black Hills in the past. Very pleased with that work. We had 2 heat pumps installed, this time. What a difference to what we had in a new build. The lead HVAC tech was Brady. An amazing and professional young man. As well as TJ. …”
“Hired to flush slow draining driveway pipe. Quoted $1500 for hydrojet service. Technician then refused to flush line due to existing type of pipe. Only option offered was replacement drain pipe, costing $4500. Technician was hand digging the drain field. …”
We read 5 of 5,924 reviews · newest from May 2026