Black Hills, Inc.
Plumber · Olympia, WA
Our verdict
Exceptional responsiveness and professionalism for HVAC work, but pricing transparency issues and a concerning incident with property damage during excavation work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Olympia, WA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response and scheduling flexibility—4 of 5 reviews highlight rapid service delivery and ability to fit in tight timeframes
2 cited reviews
“They were on time, efficient and cleaned everything up perfectly”
“consistent updates provided through both text and email”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Excellent communication and transparency during jobs—3 reviews specifically praise consistent updates via text/email, photo documentation, and detailed explanations
1 cited review
“consistent updates provided through both text and email”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
High-quality workmanship on HVAC and electrical installations—4 of 5 reviews commend professional execution and attention to detail
2 cited reviews
“They were on time, efficient and cleaned everything up perfectly”
“consistent updates provided through both text and email”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Professional job site conduct—reviews note shoe covers, careful entry/exit protocols, and immaculate equipment
2 cited reviews
“They were on time, efficient and cleaned everything up perfectly”
“consistent updates provided through both text and email”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High-pressure sales tactics and scope creep on excavation work—customer initially requested hydrojet service; technician refused that option and upsold to 3x costlier replacement without exploring alternatives
“badly damaged the root system of the large shade tree”
Red flag
Equipment decisions made without customer input—large backhoe ordered without approval despite customer explicitly requesting smaller ditching machine and full-day timeline
“badly damaged the root system of the large shade tree”
Significant pricing concerns—one review reports being quoted $1,500 for hydrojet service, then pressured into $4,500 drain replacement with no viable middle option
“badly damaged the root system of the large shade tree”
Poor project scope management and property damage mitigation—technician unilaterally ordered large backhoe without customer approval, causing major tree root damage and lawn/planting destruction with minimal restoration effort
“badly damaged the root system of the large shade tree”
Dismissive attitude toward collateral damage—technician minimized concerns about tree damage and property restoration, showing lack of accountability
“badly damaged the root system of the large shade tree”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Hired to flush slow draining driveway pipe. Quoted $1500 for hydrojet service. Technician then refused to flush line due to existing type of pipe. Only option offered was replacement drain pipe, costing $4500. Technician was hand digging the drain field. Since it was nearly noon on a short day I urged him to start next day to avoid being rushed. Tech "guaranteed" work finished "before dark". I asked how much …”
Positive
“We have had work done with Black Hills in the past. Very pleased with that work. We had 2 heat pumps installed, this time. What a difference to what we had in a new build. The lead HVAC tech was Brady. An amazing and professional young man. As well as TJ. Very personable and friendly. Great eye contact and great care explaining their actions. To even asking if and what bathroom they may use. Brady is going …”
“My experience with Black Hills, Inc. was exceptional from beginning to end. It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an …”
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The rating picture
Small sample — we've analyzed only 5 of 5,924 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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