Premier Plumbing Pros
Plumber · Bartlett, TN · Open 24 hours per Google listing
Our verdict
Skilled technicians deliver quality work, but administration is chaotic—expect communication delays, billing disputes, and accountability issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Cordova, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians demonstrate strong workmanship; 2 of 5 reviews explicitly praise quality and attention to detail.
1 cited review
“Calvin went above and beyond to resolve all issues.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Individual technicians (Carl, Calvin) noted as knowledgeable, courteous, and going above and beyond.
1 cited review
“Calvin went above and beyond to resolve all issues.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Accountability and documentation failures: 1 review details company sending falsified inspection video (timestamped a month before actual service) showing wrong property, then ghosting customer for follow-up after $425 charge.
“Video timestamped month before inspection; fence not on property.”
Red flag
Technician competence inconsistency: 1 review describes technician violently handling equipment during inspection, damaging customer's water heater fitting, then company refused refund on diagnostic fee.
Cited in 1 of the 5 reviews we analyzed.
Red flag
Non-responsive to complaints: 2 of 5 reviews mention company ghosting or failing to address customer concerns (falsified video follow-up, diagnostic fee refund).
“Video timestamped month before inspection; fence not on property.”
Cited in 2 of the 5 reviews we analyzed.
Severe communication breakdowns: 1 review documents a full week of 'tomorrow' promises with no follow-up; job delayed from Monday to Saturday.
“Week of being told 'tomorrow'; finally done Saturday not Monday.”
Pricing fairness concerns: 1 review reports diagnostic fee charged ($89) after technician broke customer's equipment, with no refund despite multiple requests.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Shocking levels of unaccountability from this company. Paid $425 for a sewer line inspection on a property specifically to obtain video footage to send to my realtor. I received all invoices, estimates and other docs to my email so I know they have my info correct. The folks in the office claimed the emails containing the sewer footage just bounced back every time (yeah right). Yesterday Laura M. had the nerve to …”
“Avoid. I had a guy come out to look at some plumbing work I wanted done. A young man came out and as he was talking about wear and tear on a system, the guy violently open and closed faucets and shook stuff. I figured he probably knows what these things can take, because I never treat my things so roughly. But when we got to my water heater, I asked if the fittings could be replace as they were very visibly …”
Positive
“Very professional. It was a guy by the name of Carl that came and completed the job. He was on time and explained to me the issue and what he did to fix it. Very knowledgeable. I would call them again.”
“Quick efficient work. Great people! Considerate and courteous. Calvin paid attention to all of our concerns and went above and beyond to resolve all issues.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 709 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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