Pronto Plumbing Heating Air Drains
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
4.8 stars across 2,589 reviews. 48 mentions of professionalism, 21 of workmanship, 15 of fast response. Patrick was on a burst-pipe call 'within an hour' on a Saturday; sewer relining work praised.
What reviewers keep saying
- Emergency turnaround verified: one customer reports 'a pipe burst in our basement and Patrick was here within an hour' on a Saturday (cited in 1 of 94 reviews)
- Sewer relining work earns specific praise — 'The pipe relining process itself was highly effective, minimizing disruption' (cited in 2 of 94 reviews)
- Multiple-option pricing transparency: techs 'give you OPTIONS that they do not force down your throat and clearly explain the differences' (cited in 2 of 94 reviews)
What reviewers complain about
- Pricing complaint surfaces in 1-star review: 'The most expensive plumbing I have ever used !' (1 of 94 reviews)
- Phone intake friction — an 'AI chatbot answering system' reportedly 'hung up on me twice' before a human called back (1 of 94 reviews)
“I just had what was hands down THE BEST HVAC service call I've ever experienced from start to finish the entire process was professional and efficient scheduling was quick and easy and my technicians Chris S. And Tom S. arrived on time, they were courteous, …”
“Did not tell us there was a coupon on line for 93$ first drain clean was charging us 400 dollars till my wife showed him coupon on line. He did give us at that price . Just seemed a little dishonest to me. Other than that service was fine.”
We read 94 of 2,589 reviews · newest from Mar 2026