Benjamin Franklin Plumbing of Lancaster
Plumber · Lancaster, PA · Open 24 hours per Google listing
Our verdict
Fast emergency response with skilled technicians and excellent communication, but pricing data is completely absent from reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Lancaster, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: Joe arrived within one hour on a Friday night emergency call
Cited in 1 of the 5 reviews we analyzed.
All 5 reviewers praise professional demeanor and courteous interaction with customers and families
3 cited reviews
“Todd took time to help me understand what the issues were and repair options”
“Jon was here within the window of time provided and performed a quick install”
“Matthew completed the job efficiently while paying attention to detail”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Detailed explanations of work and warranty coverage: Multiple reviewers highlight technicians explaining issues, repair options, and warranties
2 cited reviews
“Todd took time to help me understand what the issues were and repair options”
“Jon was here within the window of time provided and performed a quick install”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Efficient workmanship with attention to detail and care for property: Matthew completed shower valve replacement efficiently; crew preserved sidewalk during pipe excavation
1 cited review
“Matthew completed the job efficiently while paying attention to detail”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing dimension scored 0/100 but no review evidence exists to explain why — potential data quality issue or hidden billing disputes not reflected in visible Google reviews
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Todd was extremely professional. He took the time to help me understand what the issues were along with the options for repair. I was completely comfortable with him and appreciative of the time that he took to help me understand what I needed to know about my drain issues. I would definitely recommend him”
“Needed kitchen and bathroom faucets replaced. Easy to schedule with a convenient time for installation. Jon the Service Tech was here within the window of time provided and performed a quick install and when completed ran through all that was done and the warranty in his work as well as the warranties of the faucet manufacturers. Very satisfied and Jon was very pleasant and easy to deal with. All are highly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 4,849 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Lancaster · Manheim · Elizabethtown · Red Lion