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The 12 plumbers serving Shelby, ranked.

13 plumbing companies serve the Shelby area within 20 miles, and we've read 346 of their public reviews — the critical ones first. After-hours options are thin in Shelby: just 6 of 13 list 24-hour service, so read those cards first if water is already moving. Rankings are not for sale.

Ratings run high here (median 4.8, nobody below 4.0), but the depth behind them varies: 7 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 6 of the 13 companies have one — it's flagged below with their exact words. One number worth knowing: Summers Plumbing Heating & Cooling alone carries 4,688 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown ShelbyHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 341 reviews across 12 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

The Plumber, Inc.

Top pick24/7 per Google listing
4.6 (95 Google reviews) 16.4 mi from downtown Shelby

Consistently saves customers thousands on repairs through honest second opinions and same-day service, with zero complaints across 95 reviews.

Rating mix — of the 5 reviews we analyzed95 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 95 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviewers praise fair pricing and willingness to offer cost-effective alternatives—one customer saved 95% by getting a second opinion (cited in 4 of 5 reviews)
  • 4 of 5 reviewers explicitly mention prompt or same-day service (cited in 3 of 5 reviews)
  • Long-term customer loyalty noted—one reviewer reports 'years' of reliable service with consistent responsiveness (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
On several occasions l have used The Plumber out of Crown Point and jerry z. , and have been pleasantly surprised at the quality of work and reasonable pricing for sump pump services and faucet repair. In addition, they offered same day service. Thank you …
Terry Gadberry · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 95 reviews · newest from Mar 2026

Worth a look — with caveats

Real strengths, but read the concerns first
2

Downing Plumbing

Caveats apply24/7 per Google listing
4.4 (194 Google reviews)2.4 on Yelp (22) 19.5 mi from downtown Shelby

4.4 Google stars across 194 reviews (100 analyzed); fast_response=24 and professional=48 are dominant themes, but 13 1-star reviews and surprise_fees=2 + poor_workmanship=2 flag pricing and quality outliers. BBB A+ accredited.

Rating mix — of the 15 reviews we analyzed194 total on Google
57
41
30
21
16

Why we're cautious

  • 2 surprise_fees complaints in 100 reviews: charged $69 service fee with no hands-on inspection; diagnosed wrong location and billed $400 for unneeded repair (2 of 100 reviews)
  • poor_workmanship flagged in 2 of 100 reviews (0.02 frequency) — small signal but distinct from the otherwise positive workmanship=12 theme (1 of 100 reviews)
  • Pricing on major jobs runs high — $828 for a water heater gas control install and $2,098 for a full heater replacement cited in 1 review; $900 quote without hands-on inspection cited in another (2 of 100 reviews)

To be fair

  • Same-day arrival common — 19 of 100 reviews mention same-day service; 1 reviewer had a tech out in under 40 minutes of calling (cited in 3 of 100 reviews)
  • Sewer line work praised for staying within quoted price and adding two clean-out access points — reviewer cites full scope transparency (cited in 1 of 100 reviews)
  • Technicians explain every step before, during, and after — cited in 3 high-signal reviews from Chad, Bob, and Mike respectively (cited in 3 of 100 reviews)
What reviewers praise
We initially had a different plumbing company come out to take a look at our clogged drain. Weirdly enough they didn’t have the proper equipment and recommend Downing Plumbing. Sooo thankful! Always, always, always go with Downing Plumbing first. Chad came …
Aimee Elias · ★★★★★ · Google · Jan 2026
The most critical take we found
I called them about a water pipe that had burst under my mobile home that I currently live in I was quoted almost $900 and the tech did not even bother to look at the pipe didn't bother to climb under my trailer to see what the problem was looked at it from …
Kelly Kiss · · Google · Mar 2026

We read 100 of 194 reviews · newest from Mar 2026 · BBB A+ accredited

We'd keep looking

The average rating hides complaint patterns we can't ignore
3

Summers Plumbing Heating & Cooling

We'd call someone else first24/7 per Google listing
4.8 (4,688 Google reviews)2.3 on Yelp (6) 16.1 mi from downtown Shelby

4.8★ across 4,688 reviews but 21 of 100 sampled are 1-star — documented issues include HVAC installed with rags in gaps, water heater misdiagnosed then made worse, and surprise $169 third visit charge after not fixing issue first two times.

Rating mix — of the 15 reviews we analyzed4,688 total on Google
56
40
30
21
18

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Installation malpractice documented: new HVAC exhaust improperly installed, rags used to close gaps, technician ran out of tape and told customer to buy more tape to finish the job themselves (1 of 100 reviews)
  • Water heater misdiagnosis chain: charged $330 over 2 visits without fixing issue, then demanded $169 more — customer had hot water before first visit, none after (1 of 100 reviews)
  • Unprofessional driver reported cutting off vehicles aggressively on road — 1 reviewer stated they would never hire based on this alone (themeCounts.unprofessional=1) (1 of 100 reviews)

To be fair

  • Emergency holiday-weekend sewer excavation completed within 90 minutes of arrival per 1 review (themeCounts.weekend_or_emergency=3) (cited in 1 of 100 reviews)
  • Furnace technicians praised for thoroughness: explained priorities, recommended filter types, showed battery replacement procedure (themeCounts.workmanship=16) (cited in 2 of 100 reviews)
What reviewers praise
Tim buek was absolutely amazing doing maintenance on our furnace! Friendly professional and very knowledgeable! Made sure to explain ti us what we needed to focus on in order of priorities and why! Summers has always been our go to and we couldn't be more …
Sierra Willingham · ★★★★★ · Google · Feb 2026
The most critical take we found
Do yourself a favor and NOT call this company. It'll end up costing you a fortune and a whole lot of headache.
Dawn Bemis-Roy · · Google · Dec 2025

We read 100 of 4,688 reviews · newest from Feb 2026 · BBB A+ accredited

4

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.8 (1,099 Google reviews)2.2 on Yelp (100) 19.2 mi from downtown Shelby

4.8★ on 1,099 reviews but 35 of 100 analyzed are 1-star; themeCounts show surprise_fees=5, expensive=10, unprofessional=4 alongside professional=28 — strongly polarized with multiple documented overcharge and scam complaints on Yelp.

Rating mix — of the 15 reviews we analyzed1,099 total on Google
53
41
31
21
19

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Documented false diagnosis: Yelp reviewer reports supervisor quoted $5,200 to replace a 'collapsed' pipe — a second company cleared the blockage and found no collapse. (1 of 100 reviews)
  • Water mitigation project manager asked to see homeowner insurance policy first and allegedly damaged irreplaceable artwork; 1-star Yelp review with detailed itemized complaint. (1 of 100 reviews)
  • surprise_fees theme appears in 5 of 100 analyzed reviews — above threshold for a plumber at this scale. (2 of 100 reviews)

To be fair

  • Fast dispatch confirmed: sewer crew arrived within 1 hour of call in 1 reviewed instance; weekend availability documented. (cited in 1 of 100 reviews)
  • Multi-visit sewer persistence: Josh returned 3 times including camera inspection until root cause identified, without additional charge for callbacks. (cited in 1 of 100 reviews)
What reviewers praise
The crew arrived an hour after I called, they clean my sewer drain and showed me the blockage and what caused it. Also gave me a reasonable estimate. Thank you Roto Rooter for your service
Michael Keeton · ★★★★★ · Google · Feb 2026
The most critical take we found
We had these guys out for an estimate on replacing our sewer line and fixing our ejector pump. They gave us an estimate of 10,000 to replace the ejector pump, citing it was a commercial grade pump and they would have to dig a new pit in order to replace it. …
Sue F. · · Yelp · Dec 2013

We read 100 of 1,099 reviews · newest from Feb 2026 · BBB A+ accredited

5

Tiger Plumbing

We'd call someone else first
4.9 (567 Google reviews) 13.7 mi from downtown ShelbyNot a 24/7 shop

Gets to burst pipes fast with next-day service and proactive communication—5 of 5 reviews praise speed and responsiveness.

Rating mix — of the 5 reviews we analyzed567 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 567 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness to emergency calls—4 of 5 reviews explicitly mention quick appointment booking, same-day or next-day arrival, and proactive outreach about earlier slots. (cited in 4 of 5 reviews)
  • Transparent communication—reviews highlight sending worker profiles in advance, walking customers through diagnoses, and friendly scheduling staff by name. (cited in 3 of 5 reviews)
  • Consistent workmanship quality—all 5 reviews praise technician professionalism, politeness, and clean job completion; named individuals (Nick, Jeff, Chris, Bob, Kimberly) mentioned positively. (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Tiger Plumbing is my go-to plumber. They've installed my tankless water heater and worked on my kitchen remodel. I appreciate that they send me a profile of their worker before he arrives. Their rates are competitive, and they are proactive in solving issues …
Dina Barron · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 567 reviews · newest from Jun 2026

6

AAA Services, Inc. - Heating, Air Conditioning & Plumbing

We'd call someone else first24/7 per Google listing
4.9 (504 Google reviews) 19.1 mi from downtown Shelby

Diagnostic wizards who nail the problem on the phone and show up with the right part ready—exactly what you need at 2am with a burst pipe.

Rating mix — of the 5 reviews we analyzed504 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 504 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Diagnoses problems accurately over the phone and has parts ready next day, saving time on emergency calls (cited in 1 of 5 reviews)
  • All 5 reviewers rate service 5/5 stars with consistent praise for technician Corey's knowledge and professionalism (cited in 5 of 5 reviews)
  • Clear communication throughout job from arrival time to real-time updates on work progress (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
AAA services was absolutely amazing! We had another company come out a week prior to diagnose our system. They not only misdiagnosed it, told us an astronomical fee to repair it, but never called us back to arrange services. Being frustrated I located a …
Linda Ackerson · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 504 reviews · newest from Jun 2026

7

Action Plumbing

We'd call someone else first24/7 per Google listing
4.8 (218 Google reviews) 13.6 mi from downtown Shelby

Excellent workmanship and fast service on routine jobs, but follow-up on quotes can disappear—don't rely on them for complex estimates.

Rating mix — of the 5 reviews we analyzed218 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 218 reviews so far. Treat this as a first read.

Why we're cautious

  • Poor follow-up on multi-step jobs: reviewer explicitly asks 'Does Action Plumbing not want my business?' after repeated failed attempts to get promised estimate on sewer line work (1 of 5 reviews)
  • Follow-up on quotes can be inconsistent: one reviewer waited 3 weeks (May 15–June 1) with no estimate or callback after initial diagnosis (1 of 5 reviews)

To be fair

  • Exceptional workmanship quality: 3 of 5 reviews specifically praise professional installation, cleanliness, and attention to detail (cited in 3 of 5 reviews)
  • Fast service delivery on completed jobs: multiple reviewers note same-day or quick appointment availability and timely completion (cited in 2 of 5 reviews)
  • Knowledgeable technicians who explain work clearly: Tyler specifically praised for communication and educating homeowners on repair vs. replacement options (cited in 2 of 5 reviews)
What reviewers praise
Tyler replaced our water heater, he explained what was wrong with our 6 year old one and the costs associated with repairing it. Tyler also informed us of the cost and advantage of replacing the old one. The replacement was fast, professional, and he left …
Lynne Nees · ★★★★★ · Google · May 2026
The most critical take we found
I called for sewer rodding service and had an appointment set up quickly. On May 12th the plumbers arrived at the appointment time and proceeded with opening up the sewer rod out. It was determined that there was a separation in the sewer line and they could …
Gregory Turner · · Google · Jun 2026

We read 5 of 218 reviews · newest from Jun 2026

8

LGS Plumbing Inc.

We'd call someone else firstSmall track record
4.6 (25 Google reviews) 16.1 mi from downtown ShelbyNot a 24/7 shop

Arrives early, fixes it right the first time, and won't break the bank—exactly what you want at 2am.

Rating mix — of the 5 reviews we analyzed25 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 25 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise punctuality and professionalism; one plumber arrived 5 minutes early to a scheduled job (cited in 2 of 5 reviews)
  • 4 of 5 reviewers explicitly mention first-time repair success and thorough explanations of issues (cited in 3 of 5 reviews)
  • Pricing competitive despite company size—described as 'small business attention with large corporation resources and pricing' (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Great business that truly cares about others’ needs!
Maricela Marquez · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 25 reviews · newest from Apr 2026

9

R J Wirtz Plumbing

We'd call someone else firstSmall track record
5.0 (18 Google reviews) 15.6 mi from downtown ShelbyNot a 24/7 shop

Arrives fast, fixes it right, charges fairly—old-school plumbing that customers keep calling back for years.

Rating mix — of the 5 reviews we analyzed18 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness: multiple reviewers report same-day service or arrival within 30 minutes of call (cited in 2 of 5 reviews)
  • Honest pricing: 3 of 5 reviewers explicitly mention fair, competitive, or unbeatable pricing (cited in 3 of 5 reviews)
  • Technical competence: reviewers note Jim can diagnose and solve problems that other plumbers refused or failed to handle (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Mr. Works is an excellent plumber and a very honest man ! He has all the skills and hand equipment to do the job as it should be done ! I recommend him I Recommend him and his company highly!
Thomas Moffett · ★★★★★ · Google · Dec 2021
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 18 reviews · newest from Dec 2021

10

Naylor's Plumbing & Heating

We'd call someone else firstSmall track record
4.3 (11 Google reviews) 15.8 mi from downtown ShelbyNot a 24/7 shop

Answers calls within 10 minutes and shows up in 40 minutes for emergencies—exactly what you need at 2am—with a track record of saving customers money by diagnosing problems accurately.

Rating mix — of the 5 reviews we analyzed11 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 11 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 3 of 5 reviewers explicitly praise rapid response times, including 40-minute arrival during a pre-vacation emergency and 10-minute callback. (cited in 3 of 5 reviews)
  • Honest diagnostics prevent unnecessary expensive repairs: one reviewer saved $1000 when Bill recommended a $50 gas valve instead of a $1000+ water heater replacement. (cited in 1 of 5 reviews)
  • All 5 reviews award 5-star ratings with consistent praise for professionalism, knowledge, and fair pricing. (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Excellent Service showed up when it was a emergency. Was getting ready to leave on vacation for a week and issue arose at 7 am and was leaving at 11am . Showed up within 40 minutes after the call .Very knowledgeable and straight to the point on job.Never …
Kris Buckman · ★★★★★ · Google · Dec 2023
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 11 reviews · newest from Dec 2023

11

Rhodes Plumbing

We'd call someone else firstSmall track record
5.0 (6 Google reviews) 15.9 mi from downtown ShelbyNot a 24/7 shop

Arrives fast for emergencies and delivers solid workmanship, but only 3 reviews limits confidence in consistency.

Rating mix — of the 3 reviews we analyzed6 total on Google
53
40
30
20
10

Small sample — we've analyzed only 3 of 6 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Quick emergency response—dispatched rapidly for urgent gas leak repair requiring pipe replacement (cited in 1 of 3 reviews)
  • Competitive pricing on larger jobs like bathroom plumbing installation (cited in 1 of 3 reviews)
  • Professional execution and customer-friendly communication throughout the process (cited in 2 of 3 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Professional plumbing all of the time
Keith · ★★★★★ · Google · Jan 2023
The most critical take we found

No critical reviews among the 3 we analyzed — there is nothing negative to quote yet.

We read 3 of 6 reviews · newest from Jan 2023

12

Custom Plumbing

We'd call someone else firstSmall track record
4.2 (5 Google reviews) 15.5 mi from downtown ShelbyNot a 24/7 shop

Skilled plumber with one strong endorsement, but almost no data on emergency response, pricing, or reliability during actual service calls.

Rating mix — of the 3 reviews we analyzed5 total on Google
52
40
30
20
11

Small sample — we've analyzed only 3 of 5 reviews so far. Treat this as a first read.

Why we're cautious

  • One reviewer reported unacceptable driving behavior, raising questions about professionalism during service calls (1 of 3 reviews)
  • Critical data gaps: all dimension scores except workmanship are 0 (reliability, responsiveness, communication, pricing fairness completely unassessed)

To be fair

  • High-quality workmanship: One reviewer calls Mikey 'the best plumber I know' (cited in 1 of 3 reviews)
What reviewers praise
Great slot app. Not many adds
Robert Wippo · ★★★★★ · Google · May 2024
The most critical take we found
Unacceptable driving behavior 😤
Mark Heckman · · Google · Aug 2025

We read 3 of 5 reviews · newest from Aug 2025

Also serving Shelby — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

V & L Plumbing, Inc. 4.8 (246 Google reviews) · Valparaiso · 13.3 mi Call

What reviewers complain about in Shelby

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Downing Plumbing2 surprise_fees complaints in 100 reviews: charged $69 service fee with no hands-on inspection; diagnosed wrong location and billed $400 for unneeded repair
  • Downing Plumbingpoor_workmanship flagged in 2 of 100 reviews (0.02 frequency) — small signal but distinct from the otherwise positive workmanship=12 theme
  • Summers Plumbing Heating & CoolingInstallation malpractice documented: new HVAC exhaust improperly installed, rags used to close gaps, technician ran out of tape and told customer to buy more tape to finish the job themselves
  • Summers Plumbing Heating & CoolingWater heater misdiagnosis chain: charged $330 over 2 visits without fixing issue, then demanded $169 more — customer had hot water before first visit, none after
  • Summers Plumbing Heating & CoolingUnprofessional driver reported cutting off vehicles aggressively on road — 1 reviewer stated they would never hire based on this alone (themeCounts.unprofessional=1)
  • Roto-Rooter Plumbing & Water CleanupDocumented false diagnosis: Yelp reviewer reports supervisor quoted $5,200 to replace a 'collapsed' pipe — a second company cleared the blockage and found no collapse.
  • Roto-Rooter Plumbing & Water CleanupWater mitigation project manager asked to see homeowner insurance policy first and allegedly damaged irreplaceable artwork; 1-star Yelp review with detailed itemized complaint.
  • Roto-Rooter Plumbing & Water Cleanupsurprise_fees theme appears in 5 of 100 analyzed reviews — above threshold for a plumber at this scale.

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Shelby we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 341 reviews across 12 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Demotte, Lake Village, Roselawn, Thayer — this Shelby guide covers those areas.

Nearby city guides