Naylor's Plumbing & Heating
Plumber · Crown Point, IN
You call them directly — we don't sell your info or route the call.
Our verdict
Answers calls within 10 minutes and shows up in 40 minutes for emergencies—exactly what you need at 2am—with a track record of saving customers money by diagnosing problems accurately.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviewers explicitly praise rapid response times, including 40-minute arrival during a pre-vacation emergency and 10-minute callback.
1 cited review
“Showed up within 40 minutes after the call.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Honest diagnostics prevent unnecessary expensive repairs: one reviewer saved $1000 when Bill recommended a $50 gas valve instead of a $1000+ water heater replacement.
1 cited review
“Saved me $1000. Excellent work, and very kind.”
All 5 reviews award 5-star ratings with consistent praise for professionalism, knowledge, and fair pricing.
2 cited reviews
“Showed up within 40 minutes after the call.”
“Saved me $1000. Excellent work, and very kind.”
Cited in 5 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Excellent Service showed up when it was a emergency. Was getting ready to leave on vacation for a week and issue arose at 7 am and was leaving at 11am . Showed up within 40 minutes after the call .Very knowledgeable and straight to the point on job.Never using another company again.”
“Bill returned my call in 10 minutes and was out the next day installing my new hot water heater , that’s the kind of response and service that is beyond professional, I highly recommend Naylor Plumbing for your residential needs and will definitely use them in the future!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 11 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2023.
Own Naylor's Plumbing & Heating?
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Find plumbers near you
Naylor's Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Portage · Hammond · Valparaiso · Shelby