Summers Plumbing Heating & Cooling
Plumber · Hammond, IN · Open 24 hours per Google listing
Our verdict
4.8★ across 4,688 reviews but 21 of 100 sampled are 1-star — documented issues include HVAC installed with rags in gaps, water heater misdiagnosed then made worse, and surprise $169 third visit charge after not fixing issue first two times.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Hammond, IN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Emergency holiday-weekend sewer excavation completed within 90 minutes of arrival per 1 review (themeCounts.weekend_or_emergency=3)
1 cited review
“They made an emergency visit on a holiday weekend when the ruptured sewere c/o ATT boring flooded our bathroom. They arrived within 90 mins, evaluated the problem, and completed the sewer line excavation and repair by Monday afternoon.”
Furnace technicians praised for thoroughness: explained priorities, recommended filter types, showed battery replacement procedure (themeCounts.workmanship=16)
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Installation malpractice documented: new HVAC exhaust improperly installed, rags used to close gaps, technician ran out of tape and told customer to buy more tape to finish the job themselves
“My new furnace would not run after being installed. The exhaust was improperly installed...A technician found rags that were used to close the gaps. The technician took the rags out and used tape to try and seal the gaps. He ran out of tape and advised me to buy more tape to finish the job.”
Red flag
Water heater misdiagnosis chain: charged $330 over 2 visits without fixing issue, then demanded $169 more — customer had hot water before first visit, none after
“charged me $100 to analyze it...supposedly fixed it, this time he stayed 10 whole minutes, and charged me $130. Now I have no hot water, so we called and now they want to charge me an additional $169!!!”
Red flag
Unprofessional driver reported cutting off vehicles aggressively on road — 1 reviewer stated they would never hire based on this alone (themeCounts.unprofessional=1)
Cited in 1 of the 100 reviews we analyzed.
AI scheduling system drew complaints: no confirmation on SMS, cancelled appointments rescheduled 2 months out, unable to reach a live person by phone
“their maintenance plan has become increasingly frustrating...their AI scheduling system leaves a bit to be desired. No response when confirming via sms, so you don't know if you actually have an appointment.”
Surprise fee pattern: charged $100 to diagnose, $130 to 'fix', then demanded $169 more when problem persisted — customer left with no hot water after 3 visits
“charged me $100 to analyze it...supposedly fixed it, this time he stayed 10 whole minutes, and charged me $130. Now I have no hot water, so we called and now they want to charge me an additional $169!!!”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do yourself a favor and NOT call this company. It'll end up costing you a fortune and a whole lot of headache.”
“The guy that came out didn't even do anything and wanted to charge me $600 and something for a gas valve that I didn't even need and I called to complain and nobody has called me back I've caught put in two requests”
“Do not use this company. Terrible service from customer service to HVAC installation to repairs. It started by having a new HVAC system installed. My new furnace would not run after being installed. The exhaust was improperly installed. Next, our house would not heat properly. A technician came out and found that the furnace was not attached properly to the vent. The technician found rags that were used to close the …”
Positive
“Tim buek was absolutely amazing doing maintenance on our furnace! Friendly professional and very knowledgeable! Made sure to explain ti us what we needed to focus on in order of priorities and why! Summers has always been our go to and we couldn't be more happier with the service provided!”
“Donnell serviced my furnace today. He was very thorough, explained the details, and made great suggestions regarding types of furnace filters and the frequency of changing them. He also suggested changing the thermostat batteries yearly, which I did not know or do. He showed me how to remove the cover and adjust the time after changing the batteries out. I would like for him to service my furnace next year as …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Summers Plumbing Heating & Cooling?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Summers Plumbing Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Portage · Hammond · Valparaiso · Shelby