Plumbing Express
Plumber · Sandy Springs, GA
Our verdict
4.9 across 2,114 Google reviews; 86 of 90 analyzed are 5-star, 14 mention repiping and 19 mention fast response — but one Yelp/Google 1-star alleges $900 for a 5-minute tankless descale that didn't fix the issue.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Norcross, GA · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
14 reviews call out whole-home repiping including drywall repair in the single quoted price
1 cited review
“When they were finished, it honestly looked like they had never been there—everything was spotless and perfectly restored.”
Cited in 3 of the 90 reviews we analyzed — 2 cited reviews not excerpted here.
Drywall after repipe was 'spotless and perfectly restored' per multiple homeowners
1 cited review
“When they were finished, it honestly looked like they had never been there—everything was spotless and perfectly restored.”
Cited in 2 of the 90 reviews we analyzed — 1 cited review not excerpted here.
Water-heater tech declined the typical 'over 5 years, you need new' upsell and ordered parts instead
Cited in 1 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Allegation that tankless descaling was billed as full diagnosis/service but tech only set up flush then waited
“I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself.”
1-star tankless descale dispute: $900 for ~5 minutes of hands-on time and the error code returned same night
“I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself.”
Keep it in proportion: these concerns are cited in 1 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do yourself a favor and NEVER use this company. The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to …”
Positive
“TOTAL HOME RE-PLUMB. Our neighborhood has had so many homes experiencing water leaks (hundreds) that many of us have chosen to re-plumb before it happens. Based on my own experience speaking with four different plumbing companies, and speaking with several of our neighbors, I decided on Plumbing Express. They are knowledgeable, professional and very responsive to any questions along the way. Their price was fair …”
“Dylan did a great job fixing our Rinnai hybrid water heater. He didn’t try to do the typical “oh it’s over 5 years old you need a new one” that so many companies do. We really appreciated that! He did need to order parts, but they came in quickly and he was very efficient.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Plumbing Express?
Best for
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Plumbing Express?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Norcross · Atlanta · Snellville · Conley