Plumb Works Inc.
Plumber · Atlanta, GA
Our verdict
Fast emergency response and solid workmanship, but pricing is significantly higher than competitors—expect $400–$1,500/hour labor costs for routine jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Atlanta, GA · compare all →
Our opinion, based on the 161 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Rapid emergency response: multiple reviews document 1.5-hour arrivals and same-day service on weekends and holidays
Cited in 3 of the 161 reviews we analyzed.
Consistent workmanship quality: 6 reviews explicitly praise technical competence, cleanliness of installations, and attention to detail
Cited in 6 of the 161 reviews we analyzed.
Communication and transparency: 5 reviews highlight clear explanations of problems, options, costs, and follow-up documentation
Cited in 5 of the 161 reviews we analyzed.
Honest problem-solving: 2 reviewers report technicians recommending lower-cost alternatives instead of expensive replacements
Cited in 2 of the 161 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Targeting vulnerable customers: 2 reviews explicitly document elderly customers charged exorbitant rates for routine 45-minute jobs ($454–$455)
Cited in 2 of the 161 reviews we analyzed.
Red flag
Diagnostic failures: 1 review documents misdiagnosis of water heater requiring $1,995 replacement when only a $100 part swap was needed
Cited in 1 of the 161 reviews we analyzed.
Red flag
Emergency abandonment: 1 review reports technician (Jerome) refused mitigation work during hurricane and walked off job
Cited in 1 of the 161 reviews we analyzed.
Red flag
Inconsistent follow-up: 1 review documents failure to return on-call plumber's call during stated emergency service window
Cited in 1 of the 161 reviews we analyzed.
Red flag
Hidden fees and hard-sell tactics: multiple reviews document $69 dispatch fee not disclosed upfront and aggressive service agreement upselling
Cited in 2 of the 161 reviews we analyzed.
Significantly above-market pricing: 8 Yelp reviews document labor rates of $160–$500+/hour and parts marked up 8–10x retail cost
Cited in 8 of the 161 reviews we analyzed.
Aggressive upselling of replacements over repairs: 2 reviewers report technicians pushing full replacements when repairs were possible or necessary
Cited in 2 of the 161 reviews we analyzed.
Warranty and follow-up failures: 1 review reports pipe replacement failed after one month with unresponsive customer service
Cited in 1 of the 161 reviews we analyzed.
Keep it in proportion: these concerns are cited in 12 of the 161 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They charged me over 200 dollars just to change the rubber gasket.”
“First let me say that other Review sites have much, much lower ratings than Yelp. I wonder why. If I had checked the other sites first I probably would have passed on Plumb Works. Check out the other sites and make up your own mind. I was attempting to do 2 minor repairs for my girlfriend: replace a couple of bathtub drains. They were old, nasty looking, and the cross-ties inside, off course, broke off when I …”
“I would NEVER recommend the Plumb Works location for Water Heater Repair. They were very nice and cordial when I called, and I received a call when the plumber was on his way BUT this is when I began to worry. I described the issue to him (pilot light not lighting) on the phone and right away he said I will come and look at it but most of the time we just have to replace the full water heater. I explained to him the …”
Positive
“From the initial call to schedule a repair to the actual service, the entire experience was top-notch. We had a plumbing emergency, and Ray got a plumber out to our home in about an hour and a half. Mr. Krum did an excellent job, was very detailed and explained the entire problem and process. The price was fair and work was high-quality. I appreciate the after-service emails documenting the repair process, faulty …”
“Just bought a house that needed a new sewer line, and went with Plumb Works after getting a few quotes because of their attention to detail, friendly customer service, willingness to work within our budget, and extended warranty. The work included running a trench and cutting out part of the driveway, which they returned to good condition when finished. I would recommend them for any job.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Massive rating discrepancy: Google 4.9/5 (1,848 reviews) vs. Yelp 3.0/5 (68 reviews), with consistent themes in Yelp complaints about predatory pricing, upselling, and targeting seniors that are nearly absent from Google. BBB A+ rating and zero complaints in 3 years contradicts multiple Yelp reviews of billing disputes and service failures, suggesting potential review moderation or customer base differences.
Should you hire Plumb Works Inc.?
Best for
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Plumb Works Inc.?
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Nearby: Norcross · Atlanta · Snellville · Conley