Killeen Plumbing Company
Plumber · Avon Lake, OH
Our verdict
4.9 Google stars (467 reviews); 26 workmanship mentions and burst pipe emergency resolved in 20 minutes on the coldest day of the year, but 11 of 100 analyzed are 1-star with 6 slow_response and 2 unprofessional complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Avon Lake, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency burst pipe response 20 minutes on Christmas Day and in under 2 hours on the coldest day of the year — weekend_or_emergency theme in 2 of 100 reviews.
1 cited review
“Pipe burst in ceiling day after Christmas. Had a couple calls out, but were told it would be days until we could get water back. Called Killeen and they had someone out in 20 minutes and the job was finished in just a couple hours.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Honest cost-savings approach: suggested a less-expensive same-day fix over a $5k-8k solution that 5 other companies quoted; saved customer over $4,600.
1 cited review
“We received estimates from 5 other companies, all ranging from $5k-8k, before we contacted Killeen, and I'm so grateful we waited and went with them. The same day that they came for the estimate they suggested to try a much less expensive fix that they could implement same day. Three hours later and less than $400 later, our issue is fixed.”
Technician Caleb walked through every step, answered all questions, and completed a multi-repair garbage disposal + sink job thoroughly; workmanship cited 26 times.
1 cited review
“Caleb was our technician, and he was absolutely wonderful. He explained everything clearly, walked us through what needed to be done, and patiently answered all of our questions. It's such a relief to work with someone who is knowledgeable, honest, and takes the time to make sure you understand the process.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
11 of 100 analyzed reviews are 1-star; slow_response=6 and unprofessional=2 suggest service inconsistency across technicians despite strong average rating.
“They took advantage of my mom last week and left her house after 3 hours and 25 mintues saying they would be back on Monday to rip up her basement floor ( a service she did not need) They left without any progress being made on her clog...in fact after they left she couldn't flush her toilet or run her sink.”
Cited in 2 of the 100 reviews we analyzed.
Slow response documented in 6 of 100 analyzed reviews — one incident: 3 hours on-site with no progress on a clog, leaving the home worse than before, and no callback when on-call was reached 3 times on a Friday night.
“They took advantage of my mom last week and left her house after 3 hours and 25 mintues saying they would be back on Monday to rip up her basement floor ( a service she did not need) They left without any progress being made on her clog...in fact after they left she couldn't flush her toilet or run her sink.”
Technician broke a water heater part during a service call, then wanted to charge for the repair of the damage he caused; rude behavior on departure cited.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would not recommend these people, unless you want to overpay. Had a clog in drain from disposal debris. Tech came and spent 5.5 hours before eventually getting the simple clog fixed. He tried a variety of measures, all time consuming, then finally determined had to use the cleanup directly below in the basement. Once the job was completed, I was presented with an invoice for almost $600. When I mentioned that …”
“Do not trust this company. They came to my house three times to fix the sump pump and each time they charged me anywhere from $300-$500. It ended up costing me nearly $1300 to fix it and they gave me attitude when I questioned their service after the second time they tried to fix my sump pump. They over charged me the last time by $140 and when I called the manager just hung up on me. Very unprofessional and no …”
“I just wanted to warn everyone what a terrible experince I just had with Killeen plumbing. They took advantage of my mom last week and left her house after 3 hours and 25 mintues saying they would be back on Monday to rip up her basement floor ( a service she did not need) They left without any progress being made on her clog...in fact after they left she couldn't flush her toilet or run her sink and her laundry …”
Positive
“We had a great experience with this plumbing company! They came out to fix our garbage disposal, repair a leaking kitchen sink, and take care of a few other small issues around the house. Everything was handled efficiently and professionally. Caleb was our technician, and he was absolutely wonderful. He explained everything clearly, walked us through what needed to be done, and patiently answered all of our …”
“I had a great experience using Killeen plumbing. Cylis was wonderful. He called ahead, was prompt with a fair estimate and arrived on time to do the work as planned. He answered all my questions politely, put covers on his shoes when he came in the house and kept the work areas clean. The jobs were done very well and I am happy my neighbor recommended them. I will definitely call them again when I need any …”
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The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Killeen Plumbing Company?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Killeen Plumbing Company?
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Nearby: Avon Lake · Strongsville · Cleveland · Lorain