Esser Plumbing
Plumber · Avon Lake, OH
Our verdict
4.9★ on 338 Google reviews; 94 of 100 analyzed are 5-star — technician Travis handles 80%+ of reviewed jobs across water heaters, drains, and sump pumps with same-day arrivals (11 mentions) even on Christmas Eve.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Avon Lake, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day dispatch confirmed in 11 of 100 analyzed reviews — including water heater replacement the same afternoon called, and sump pump install on Christmas Eve within one hour of answering the phone.
2 cited reviews
“I called today and spoke with Heather about my water heater bursting over the weekend, and need for a replacement ASAP. She was able to give me a quote, and schedule them to come out and replace it this afternoon. It turned out that the guy they sent was Travis, who worked on my pool lines a few years back. He was quick, efficient and friendly.”
“Esser Plumbing literally saved our Christmas! We woke up Christmas Eve to a failed sump pump and a flooded basement. Madison answered the phone on the second ring and Rob was here within an hour. They installed the new sump pump the same day. Couldn't ask for better customer service.”
Pricing cited as fair or below expectation in reviews ("price was very fair", "super reasonable") — themeCounts.expensive=1 vs fast_response=17 across 100 reviews.
Cited in 2 of the 100 reviews we analyzed.
Office coordination praised alongside field work — Madison flagged for proactive communication confirming technician readiness before arrival (themeCounts.communication=8).
2 cited reviews
“Top notch company. Great communication from Madison in the office to make sure everything was ready when the Technician arrived. Matthew was an excellent Technician, absolutely someone who represents your company well. They did a great job All Around.”
“Esser Plumbing literally saved our Christmas! We woke up Christmas Eve to a failed sump pump and a flooded basement. Madison answered the phone on the second ring and Rob was here within an hour. They installed the new sump pump the same day. Couldn't ask for better customer service.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 Yelp review (1-star) reports property damage from heavy equipment — cracked sidewalk and driveway divets after water-main replacement, and reviewer rated the quality of that job poorly.
“Left us with cracked sidewalk at the end of our driveway from parking heavy equipment. Damaged the driveway with many divets. They were the least expensive for replacing my water main and the quality shows. Very disappointed and do not recommend them.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I hired Ray Esser & Sons to replace a water heater, which they completed satisfactorily. In the process of doing this work they unplugged my sump pump and flooded my basement. They sent a crew to extract the water but have become unresponsive when I asked them to pay for the damages. Actions speak much louder than words and this case is no different. The thousands of dollars in damages and cleanup were at my …”
“NO SHOW for an estimate, with no call to advise. Waited all afternoon. Wanted Seventy five Dollars for the estimate, until I told them the web site says "FREE".”
Positive
“Amazing service from Travis. My bathtub was leaking, and he was able to fix it in no time. He handled the job with professionalism and care, and he even arrived on time despite the extremely inclement weather. The price was very fair as well. I’ll be using this company for all my future plumbing needs.”
“We had an amazing experience with Esser Plumbing! They are incredibly punctual, super reasonable, and get the job DONE right the very first time. Seriously—don’t waste your time looking anywhere else. Thomas and Rob at Esser Plumbing went above and beyond for us, and they’ll take care of your plumbing needs just as perfectly as they did ours at Midway Pointe. Highly, highly recommended!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Esser Plumbing?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Nearby: Lorain · Avon Lake · Litchfield · Strongsville