Benjamin Franklin Plumbing
Plumber · Plano, TX · Open 24 hours per Google listing
Our verdict
Exceptional craftspeople with strong communication and speed—but pricing_fairness score of 0 demands immediate investigation before calling.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Dallas, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews praise workmanship quality and attention to detail; multiple reviewers highlight specific technicians (James Peden, Cody Lane, Ben) by name and commend their expertise.
2 cited reviews
“The team was professional, on time, and did quality work from start to finish.”
“He took the time to thoroughly explain every estimate, answer every question.”
Cited in 5 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
5 of 5 reviewers report fast, efficient service completion—one reviewer notes technician 'done within a few hours' on urgent valve replacement before a trip.
2 cited reviews
“The team was professional, on time, and did quality work from start to finish.”
“He took the time to thoroughly explain every estimate, answer every question.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Exceptional communication and transparency: 2 reviewers specifically praise detailed estimate explanations and clear options presentation without pressure.
2 cited reviews
“He took the time to thoroughly explain every estimate, answer every question.”
“The team was professional, on time, and did quality work from start to finish.”
Customer respect and professionalism: multiple reviews note attention to property protection (booties indoors, cleaned up better than found).
1 cited review
“He took the time to thoroughly explain every estimate, answer every question.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Zero pricing_fairness score (0/100) with no supporting review evidence suggests either systematic billing disputes not captured in these 5 Google reviews, or data integrity issue in scoring. Urgent: verify against Yelp complaints, BBB reports, or other complaint platforms before emergency call.
Pricing fairness dimension scored 0/100—a critical red flag given otherwise stellar performance. No reviews in sample address pricing, so disconnect between company's actual pricing practices and public perception remains opaque.
The evidence — in reviewers' own words
Positive
“Excellent experience with Franklin Benjamin and the crew replacing our damaged hot water heater. The team was professional, on time, and did quality work from start to finish. Everything was explained clearly and completed the right way. Thank you to Franklin and the sales team for the great service. Highly recommend.”
“We have always worked with Ben Franklin for our plumbing and heating needs. Apart from good quality work what stands out is the people who work for them. Cody Lane who helped us with a clogged drain showed amazing workmanship. Extremely courteous, patient and thorough. It’s a blessing to run into such honest good at heart folks. Keep it up Benjamin Franklin.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,733 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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