Benjamin Franklin Plumbing

Excellent experience with Franklin Benjamin and the crew replacing our damaged hot water heater. The team was professional, on time, and did quality work from start to finish. Everything was explained clearly and completed the right way. Thank you to Franklin and the sales team for the great service. Highly recommend.

We have always worked with Ben Franklin for our plumbing and heating needs. Apart from good quality work what stands out is the people who work for them. Cody Lane who helped us with a clogged drain showed amazing workmanship. Extremely courteous, patient and thorough. It’s a blessing to run into such honest good at heart folks. Keep it up Benjamin Franklin.

I recently had my water heater replaced, and I cannot say enough great things about James Peden and the team at Benjamin Franklin. From the very beginning, James absolutely knew his craft inside and out. He took the time to thoroughly explain every estimate, answer every single question I had, and make sure I fully understood all available options so I could make an informed decision without feeling pressured. That level of professionalism and patience is rare these days. What stood out even more was the respect he showed for my home. He wore booties inside to avoid tracking in dirt and treated my property like it was his own. That attention to detail speaks volumes about his character and professionalism. The installation itself was completely painless and smooth. Everything was handled efficiently, cleanly, and professionally from start to finish. If every Benjamin Franklin employee operates at the level James does, then this company is in an incredible position. And if they don’t, they should absolutely study how James works with clients because it would lead to an immediate increase in customer satisfaction across the board. You truly have an outstanding man on your team. James represents your company exceptionally well, and because of him, I would confidently recommend Benjamin Franklin to anyone needing plumbing services.

Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.

Cody at Ben Franklin Plumbing did an excellent job helping us with replacements for our external faucet, and internal toilet and sink. He checked our grey water drainage to get a clearer picture of drainage issues. His hardware recommendations were well researched and opted for the 7-yr warranty on the toilet install. Previously, we accepted a BFP warranted water heater install and had excellent results. Cody said, “You let us do the warranty install, and you will never have to worry about it.” We had a great experience! We highly recommend. —Greg in Garland TX